CUSTOMER PROJECT COORDINATOR

• Join Arden Homes part of the national residential builder NEX Building Group
• Use your Project management skills to deliver an unbeatable experience for our clients
• Performance driven, collaborative and supportive culture
  Arden Homes was established in 2010 and has built a reputation as being Victoria’s leading builder of all-electric and solar powered homes. Our homes have won some of the most prestigious awards from industry bodies and associations across Australia including the most demanding design categories. We create individual, innovative, and intelligent homes that stand out from the crowd and stand the test of time.
  We are proud to belong to the NEX Building Group, a diverse and expanding organisation with over 1300 passionate employees whose purpose is to build beautiful homes for Australians. Established in 1987 and continuing to evolve both organically and through acquisition, we are well positioned for growth and committed to achieving our vision of being Australia’s leading home building group.
  Building new homes and better futures for Australians is a true honour and so rewarding. Here are some other rewards and benefits we offer our employees.

The Project Delivery Coordinator reports to the Project Delivery Team Leader and is part of the Project Delivery team. In this highly rewarding role, your focus will be to manage each customer from Consolidated Tender signing through to the completion of construction, delivering an exceptional customer experience while also adhering to timeframes. More specifically, your responsibilities will include:

• Manage a portfolio of customers from Tender Accept to Completion of Construction
• Set clear expectations with customers to ensure they have a solid understanding of the pre-construction and construction process and timelines.
• Prepare, coordinator and deliver contracts and associated documentation for the HIA contract
• Establish a strong rapport with customers by contacting the customers at least every 2 weeks via phone call to provide a progress update on their build.
• Maintain each build file in Business Craft with accurate & up to date information including all communications and forecast dates for critical milestones.
• Provide proactive solutions for the customer to allow the file to continue to progress through the pre-construction process.
• Work collaboratively with other departments and external stakeholders to meet business objectives.
• Ensure customer concerns are addressed with urgency and adopt dispute resolution techniques where required.
• Overall provide the customer with a positive build journey

You will share a passion for our purpose and be aligned to our core values; better together, be accountable, people matter and think bigger. In addition, you will:

• A commitment to providing all customers with a professional and unbeatable customer experience
• Previous experience working in fast paced, high volume project coordination
• The ability to work under pressure successfully managing multiple clients and prioritising workloads
• Strong interpersonal, communication and problem-solving skills
• Demonstrated knowledge of the residential construction industry including building your own home or a passion for building design
• Embrace a performance-driven culture where dedication, accountability, and continuous improvement are value