Employer: Family and Children’s Services Niagara
Location: Welland, Ontario
Type: Up to 12 Month Contract (33.75 hours per week)
Salary Scale: $31.21 - $37.96

WHO WE ARE:

Family and Children’s Services has been making a positive difference in the lives of children, youth, and families in Niagara for more than a century. As a multiservice agency providing child welfare services, fostering and adoption, counselling, and childcare, the team at FACS Niagara works to keep children safe and families strong.

POSITION SUMMARY:

Reporting to the Quality Assurance and Data Lead, the CQI Data and Reporting Administrator is responsible for producing and coordinating organizational performance and service data to support and enhance the efficient functioning of the Agency.

CONTINUOUS QUALITY IMPROVEMENT:

• Provides stewardship in agency data quality supporting both data creators and data consumers.
• Seeks to innovate the processing of data, business work flows and systems where opportunities arise.
• Reconciles and distributes data reports upon request.
• Provides consultation and support to staff seeking to integrate continuous quality improvement or innovative strategies into processes and systems.
• Analyzes for system upgrades or improvements when deficiencies are found.
• Provides training to data consumers on case management system navigation, appropriate data entry, management and related business workflows.
• Augments data reporting when out of scope of the case management system.
• Maintains a thorough knowledge of child welfare standards and tools as well as Ministry directives, requirements and data definitions.

COMMUNICATION AND CUSTOMER SERVICE:

• Provides effective and timely customer service to all staff and seeks to develop professional working relationships across all sectors.
• Provides wrap-around consultative services to staff seeking to input or access service data, navigate the case. management system or integrate improvement or innovation in processes or systems.
• Provides education and communication to staff seeking to understand and interpret data.
• Clearly communicates the agency data profile across the organization.
• Provides user-level maintenance to database systems out of scope of the case management system and assists staff seeking to report data outcomes.
• Collaborates with staff across the organization on data or continuous quality improvement needs.
• Consults in the development of case management software training as it relates to data quality and data entry.
• Responds to telephone calls, email or other messages, directs messages, sets meetings and provides information and/or assistance and with urgency if required.

QUALIFICATIONS:

• Post secondary diploma in Business (Information Systems), CQI or other related field.
• Minimum two years recent related experience.
• Excellent knowledge of data, CQI, information systems and management.
• An excellent knowledge of relevant CAS/industry computer applications i.e. Frontline, Fast Track, CPIN.
• Valid G Driver’s License and access to a reliable motor vehicle with appropriate liability insurance is required.

GENERAL SKILLS AND ABILITIES:

• Solid demonstrated ability to use MS Office applications (e.g. Word, Excel, Access etc.) and specifically advanced knowledge of MS Excel and Power BI.
• Working knowledge of SPSS and other statistical processing software packages.
• Demonstrated working ability of how to read and interpret data.
• Good written, oral communication and interpersonal skills providing constructive, meaningful and timely interaction with all levels of staff.
• Excellent grammatical and spelling skills.
• Ability to complete tasks with attention to detail in the presence of frequent interruptions.
• Solid understanding and commitment to quality service and best practice.
• Highly detail-oriented.
• Flexible, adaptable and responsive to change.
• Ability to maintain a high degree of confidentiality; acts with integrity and trustworthiness.
• Self-directed with an excellent ability to organize own workload, prioritize and multi-task.
• Ability to work with and meet tight timelines and demonstrate initiative.
• Ability to communicate in French or another language an asset.