REQUIRED SKILLS

• Hands-on troubleshooting skills in complex, distributed, or high-availability technical environments.
• Experience in observability, monitoring, and incident management for critical platforms.
• Demonstrated leadership in technical settings—may include leading projects, initiatives, or mentoring teams, even if not previously a formal people manager.
• Strong ability to provide oversight and strategic direction for reporting and analytics frameworks, ensuring alignment with organizational goals.
• Excellent communicator, able to translate technical detail for both engineers and executives.

QUALIFICATIONS:

Intermediate level of proficiency:

• DevOps.
• Cybersecurity and privacy concepts, principles and solutions.
• Emotional agility.

Advanced level of proficiency:

• IT infrastructure library.
• Robot Process Automation.
• Cloud Computing.
• Configuration Management.
• Container Orchestration.
• System Design and Implementation.
• Incident management.
• Learning Agility.
• Building and managing relationships.
• API Management.
• Automation and Automation Pipelines.
• Automated Testing.
• Quality Assurance and Control.
• Verbal & written communication skills.
• Analytical and problem solving skills.
• Collaboration & team skills; with a focus on cross-group collaboration.
• Able to manage ambiguity.
• Data driven decision making.
• Typically 7+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Seasoned professional with a combination of education, experience and industry knowledge.

ABOUT US

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
To find out more visit us at https://jobs.bmo.com/ca/en
BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes

ROLE OVERVIEW

We are seeking a hands-on and strategic Senior Manager to lead our Site Reliability Engineering (SRE) and Infrastructure Patching teams supporting the Digital Banking Platform. This role is crucial to our mission of providing always-on, secure, and high-performing banking services for millions of customers.

Designs how code is deployed, configured, and monitored, as well as the availability, latency, change management, emergency response, and management capacity of services in production. Helps teams to determine what new features can be incorporated and when by using service-level agreements (SLAs) to define the required reliability of the system through service-level indicators (SLI) and service-level objectives (SLO). Applies software engineering to automate IT operations tasks - e.g. production system management, change management, incident response, and emergency response. Acts as a link between the development and operations teams. Applies expertise to conduct chaos tests and performance test for critical business requirements.

• Deploys, configures, and monitors code as well as the availability, latency, change management, emergency response, and management capacity of services in production.
• Helps the development and operations teams establish Service level indicators (SLIs), Service level objectives (SLOs) and Error budgets.
• Performs automation to increase efficiency and decrease risk like log analysis, performance tuning, patch application, testing of production settings, incident response, and post-mortem analysis.
• Supports in system design consulting, platform management, and capacity planning.
• Debugs production issues across services and levels of the technology stack.
• Improves service health visibility by recording metrics, logs, and traces across all services in order to pinpoint the reasons of an incident.
• Computes the cost of SLA breaches and assists management in calculating the impact of system reliability. Helps development and operations teams understand the cost of downtime.
• Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
• Ensures alignment between values and behaviour that fosters diversity and inclusion.
• Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
• Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
• Attracts, retains, and enables the career development of top talent.
• Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
• Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
• Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
• Implements changes in response to shifting trends.
• Broader work or accountabilities may be assigned as needed