Kova is a growing company that looks for and values long-term employees. We strongly believe in supporting individuals of all experience levels in continually developing the skills they need to succeed. We support and pay for professional development opportunities for employees that wish to advance their careers and provide opportunities for career longevity as we continue to grow. In addition to fostering a dynamic environment where individuals can collaborate, excel, and grow their knowledge, we also offer competitive benefits and an attractive employee package (please see below).

JOB DESCRIPTION:

We are currently seeking a Receptionist/Data entry clerk to join our team in our Edmonton, AB office. This candidate is expected to have the ability to comfortably interact with customers, clients, and staff (at all levels) in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful, and efficient, with a high level of accountability and confidentiality, which are crucial to this role.

IDEAL SKILLS AND QUALIFICATIONS:

• Computer literacy
• Strong customer service skills
• Decision making, planning and problem-solving skills
• Time management
• Communication skills
• Attention to detail
• Well organized
• Experience in a related field or general knowledge of the crane industry is an asset but not required

• Excellent customer service skills
• Data Entry and upkeep of the Kova Red UTL database while ensuring a high level of accuracy in accordance with our database policy
• Review technical reports for deficiencies or errors and contact technician to clarify incompatibilities
• Create formalized reports of inspection findings from technicians to be reviewed and stamped by engineers
• Ensure all formal reports and invoices are emailed/mailed to clients on a daily basis
• Maintain client confidentiality and satisfaction with professionalism
• Maintain communication among employees, ensure all employees are following proper protocol
• Prepare reports and correspondence between office staff and clients
• Update customer and account information on an ongoing basis
• Ensure file record keeping is organized on the server
• Provide exemplary communication with professionalism between all departments and clients
• Strong computer skills i.e., Microsoft Office
• High degree of accuracy and attention to detail
• Excellent interpersonal, written, and verbal communication skills
• Other duties may apply