About the job

• Senior IT Engineer (m/w/d)📍 Location: Seelze, Niedersachsen, Germanys (Hybrid)🏢 Industry: Software Development💼 Work Setting: HybridCopilot said:Are you passionate about delivering exceptional IT services, driving technology initiatives, and ensuring reliable IT operations that enable business success? We are seeking an experienced Senior IT Engineer to provide technical leadership, support critical infrastructure services, and drive continuous improvement across enterprise IT environments. In this role, you will partner with business stakeholders, end users, service providers, and technology teams to enhance operational efficiency, improve user experience, and support strategic technology initiatives.Key ResponsibilitiesIT Operations & End-User SupportProvide advanced on-site and remote IT support for employees and business users.
• Ensure stable, secure, and efficient operation of workplace technologies, infrastructure, and end-user services.
• Monitor IT environments proactively and coordinate timely resolution of incidents and service disruptions.
• Serve as a key escalation point for technical issues and operational challenges.
• IT Infrastructure & Service ManagementManage, maintain, and continuously improve local and regional IT infrastructure environments.
• Coordinate with internal teams and external service providers to ensure service availability and performance.
• Establish and maintain effective monitoring, reporting, and service management processes.
• Drive root cause analysis, problem management, and implementation of corrective actions to prevent recurring issues.
• Project Delivery & Technology EnablementPlan, coordinate, and lead regional IT projects from initiation through successful implementation.
• Support digital transformation initiatives and deployment of new technologies across business functions.
• Ensure projects are delivered on time, within scope, and aligned with business objectives.
• Communicate project status, progress, risks, and outcomes to stakeholders and leadership teams.
• Strategy & Continuous ImprovementContribute to the development and execution of regional IT strategies aligned with enterprise technology standards.
• Promote standardization, optimization, and adoption of global IT processes, tools, and best practices.
• Identify opportunities to improve service quality, operational effectiveness, and user satisfaction.
• Integrate business needs into technology planning and continuous improvement initiatives.
• Vendor & Stakeholder ManagementManage relationships with external IT service providers and support partners.
• Coordinate service reviews, escalation processes, performance monitoring, and service improvement plans.
• Ensure service providers meet contractual obligations and operational expectations.
• Collaborate with business stakeholders to understand requirements and align technology solutions with organizational needs.
• Governance, Compliance & Service ExcellenceEnsure compliance with company policies, standards, security requirements, and operational procedures.
• Support governance initiatives that enhance reliability, consistency, and accountability within IT operations.
• Maintain comprehensive documentation of systems, processes, projects, and service activities.
• Drive a customer-focused culture that delivers high levels of service quality and business satisfaction.
• Required QualificationsBachelor's degree in Information Technology, Computer Science, Business Information Systems, or a related field, or equivalent technical education and experience.
• Minimum 5 years of experience supporting IT infrastructure, workplace technology, desktop support, or site IT services.
• Experience working with managed service providers, outsourcing partners, and third-party vendors.
• Experience operating within large, enterprise-scale IT environments.
• Proven track record managing and delivering technical projects and operational improvements.
• Strong understanding of IT operations, infrastructure management, and service delivery best practices.
• Professional proficiency in English; additional language skills are considered an advantage.
• Preferred Skills & ExperienceStrong knowledge of IT infrastructure, end-user computing, networking, and enterprise technologies.
• Experience with IT service management frameworks such as ITIL and continuous improvement methodologies.
• Familiarity with incident management, problem management, change management, and service delivery processes.
• Experience supporting digital transformation and technology modernization initiatives.
• Knowledge of monitoring platforms, reporting tools, and service performance management.
• Ability to coordinate multiple stakeholders, priorities, and projects simultaneously.
• Experience working in global or multinational business environments
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