Role Description The IT Support Engineer is a full-time, on-site role based in Germany. This role is responsible for providing hands-on technical support to internal teams and clients, including diagnosing and resolving hardware, software, and network issues. Daily tasks include managing help desk requests, monitoring systems, performing routine maintenance, and assisting with system updates and configurations. The IT Support Engineer will collaborate with other IT professionals to ensure stable operations, document solutions, and contribute to continuous improvement of support processes. The role may also involve supporting implementation projects, onboarding new users, and ensuring that IT services meet agreed service levels.

Qualifications

• Strong Technical Support and Help Desk Support skills to handle user requests, incidents, and service tickets efficiently.
• Solid knowledge of Information Technology and System Administration to manage user accounts, devices, servers, and basic network components.
• Proficient Troubleshooting abilities to diagnose, prioritize, and resolve hardware, software, and connectivity issues.
• Experience with operating systems (e.g., Windows, macOS, Linux) and common business applications.
• Basic understanding of networking concepts (TCP/IP, DNS, VPN, firewalls) and security best practices.
• Clear and professional communication skills, with the ability to explain technical issues to non-technical stakeholders.
• Strong organizational and time-management skills, with attention to detail and a customer-focused mindset.
• Relevant education or certifications in IT (e.g., degree in IT or Computer Science, CompTIA A+, Network+, or similar) are beneficial.
• Experience in a consulting or client-facing environment is an advantage.