PURPOSE OF THE JOB

To effectively manage the day-to-day hard services operations and act as an operational conduit for the fit-out project work at the client’s regional office in Chelmsford, providing leadership and management, ensuring the highest standards of customer service and operational performance.

MAIN DUTIES AND RESPONSIBILITIES

1. Positively respond to both our internal and external customers through effective communication and personal accessibility. Understand and deliver customer needs while building effective relationships.
2. Be an ambassador of the CBRE values and behaviours. Ensure a professional image of CBRE is presented to clients and visitors, and ensure excellence in customer service is delivered and promoted at all times.
3. Ensure compliance with all Company policies and procedures, as well as client site policies, procedures and working arrangements, as required.
4. Provide excellent customer service, by managing client expectations and ensuring information is communicated between the team and customers.
5. Provide leadership to ensure that all contractual and statutory activities are carried out in line with requirements.
6. Manage the M&E and Fabric supply chain, ensuring compliance with contractual commitments, QHSE processes and site operating procedures.
7. Obtain supplier quotations, gain client approval and instruct suppliers to commence works. Do this whilst understanding and following the approved and preferred supplier procedure.
8. Maintain the onsite Subcontractor tracker, which details all Planned Maintenance visits for the year. Ensure that these are booked in and completed by their due date and any remedial actions are quoted to the client and completed.
9. Maintain the onsite Risk Register, highlighting to the client any risks to the building and plant and the action required to mitigate the risk.
10. Actively participate in the provision of a safe & healthy working environment, ensuring compliance with all CBRE policies and procedures and client policies, procedures and working arrangements. Share best practice with the on-site team via Tool Box Talks and Team Meetings. Complete and record safety checks on the team and sub-contractors.
11. Maintain the onsite Log Books to ensure that they are up to date at all times with the necessary documentation in accordance with Statutory Regulations and CBRE procedures. Be an active participant in QHSE audits.
12. Ensure that the QHSE Site Induction pack is kept up to date at all times, maintain records and ensure that an induction has been completed by all staff, contractors and agency workers.
13. Maintain the statutory compliance register, ensuring that all statutory compliance is completed and records are maintained in the appropriate way.
14. Ensure that site specific Risk Assessments have been carried out for all tasks on site, which have been read, understood and signed by the on-site team. Ensure that the COSHH inventory is up to date at all times and that there are current copies of all Risk Assessments and MSDS available on site, also signed and understood by the on-site team.
15. Ensure that the on-site team and specialist sub-contractors have the appropriate training and competencies required to carry out their duties. Ensure that any required training (both new and expired) is booked in a timely manner.
16. Submit change requests using the change management system for required maintenance, extra works or project activity taking place following the agreed processes and procedures.
17. Act as the primary operational point of contact for the fit-out Project team, from pre-start works to snagging and handover.
18. Engage with the fit-out Project Team, coordinate cross-departmental objectives and provide technical and operational advice.
19. Support the fit-out Project Team with access and change control administration, following the agreed processes and procedures.
20. Provide leadership, guidance, advice and coaching where required. Manage the team’s holiday, sickness and overtime to ensure sufficient site coverage at all times. Take the lead on recruitment for any vacancies within the team, as well as performance reviews.
21. Learn and understand the contract and the specific requirements that need to be met, including but not limited to; visitor booking and escorting, change requests for IT controlled areas, contractor parking, and more.
22. Perform with an understanding of business requirements and changes, ensuring continuous improvement. Drive innovation and best practice with the team.
23. Ensure that professional and technical skills are maintained through a commitment to personal development and life-long-learning.
24. Be available to work outside of core hours, to include evenings and weekends, where required.
25. Participate in the rotating emergency engineer on call rota, responding to all emergency calls in line with the site call out procedures.
26. Carry out any reasonable request from management.