This is where your work makes a difference.
At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.
Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.
Here, you will find more than just a job—you will find purpose and pride.

KEY REQUIREMENTS

• Tertiary qualification in Electrical/Electronic/Mechanical or related fields
• Current Driver’s licence
• Minimum of 1 – 3 years’ relevant experience in customer premises and/or hospital environments
• Proficiency in MS Office Suite
• Outstanding organization and time management skills with the ability to follow tasks through to completion
• Ability to work autonomously and as part of a team to drive key results and foster a collaborative work environment
• Proven strong focus with a passion for delivering high level customer service.

THE ROLE

At Baxter Healthcare, our focus is on providing remarkable service and support to our customers across the ANZ region. As a Depot Engineer, you will have a pivotal role in ensuring the flawless installation, maintenance, and repair of our state-of-the-art equipment. This role presents an outstanding opportunity to collaborate with a motivated team dedicated to delivering top-tier healthcare solutions. If you thrive in a dynamic atmosphere and are enthusiastic about making a difference, this position is well-suited for you!
This role will be based at our Service Centre based in Orchard Hills, NSW.

RESPONSIBILITIES

• Order and maintain appropriate levels and types of spare parts
• Help with quotations for installation, maintenance, and service repair works to ensure business strategy is accomplished in all activities
• Install, maintain, and service all equipment, both Baxter and otherwise, in the Service Centre or at installation sites. This includes disciplined planning, preparation, and execution of work
• Supervise every stage of the Service Delivery process, ensuring timely acknowledgement, attendance, and resolution of dispatched cases in adherence to quality documentation standard
• Verify the functionality of all test and measurement tools and ensure that calibration timelines adhere to global and local benchmarks
• Maintain accurate machine details and service activities through database upkeep and communication with Technical Service administration support
• Complete all designated internal product and company training as required, including Technical Newsletter, Service Bulletin, and Senior Technical Service Engineer communications
• Provide first-level phone and on-site technical support and troubleshooting for equipment to ensure efficient uptime
• Seek help from relevant Technical Service team members to handle critical issues and achieve timely and accurate resolution of customer problems
• Ensure customer satisfaction in all aspects of your responsibilities, with appropriate action and follow-up to address any blocking issues and maintain clear communication on all service cases
• Actively engage in your assigned region to guarantee achievement of all agreed-upon benchmarks and contractual obligations
• Collaborate with internal collaborators like commercial sales and marketing employees to foster teamwork and reach business objectives.