Job ID: 34410
Location: New York, US
Area of interest: Technology
Job type: Regular Employee
Work style: Hybrid Working
Opening date: 10 Jul 2025
TITLE: Senior Support Specialist
LOCATION: New York, NY
DUTIES: Provide technology support to Foreign Exchange trading and sales desks. Leverage market knowledge on Foreign Exchange (FX) cash, non-deliverable forwards, precious metals, commodities along with understanding of end-to-end trade flow to identify and resolve issues. Responsible for troubleshooting, diagnosing, and resolving hardware, software and other network and system problems in a complex trading environment including trade and pricing queries. Responsible for utilizing the following technologies: HTML, XML, SQL, Java, kdb+, JMS, Oracle, SQL Server, and Ansible. Troubleshoot issues by leveraging knowledge of networking and scripting languages such as bash, kdb+, and Python. Assist with maintenance and optimization of the production environment and contribute and own projects delivering enhancements and stability improvements on behalf of the Financial Markets (FM) business teams. Own and build the maintenance of tools, to industrialize support of a cutting-edge in-house trading platform. Work on the trading floor and analyze requirements in real time from users and technical support colleagues. Drive major incident resolution and problem management, follow-up effectively through engagement of multiple teams within and outside the Bank. Communicate to stake holders for outages, releases, and updates on tasks. Remote work may be permitted within a commutable distance from the worksite, in accordance with Standard Chartered Bank policy.
REQTS: Must have a Bachelor’s degree or foreign equivalent in Computer Science, Computer Engineering, or a related field and seven (7) years of experience in the job offered or in a related position. Must have seven (7) years of experience with: Pricing and booking models related to Fixed Income products including Foreign Exchange (FX) cash, non-deliverable forwards, bonds, and derivatives; Providing application support for front-office trading systems used by sales and trading teams by utilizing the ITIL model of incident, problem, change request management; Querying and troubleshooting Trading Application issues using UNIX ,Windows, Relational Database Management System including Oracle, Sybase, and MS SQL Server; Automating manual tasks including disaster recovery, filesystem housekeeping, and code deployment by writing scripts in Bash and Python; Troubleshooting and resolving network API connectivity issues with external financial institutions and customers; Establishing real-time application monitoring using ITRS Geneos, including the installation of gateway and netprobes, and configuration of all process and log monitoring rules. Must have at least four (4) years of experience with: The kdb+ time-series database, including q code analysis, troubleshooting, and deployment, and preparing reports based on trader/quants requirements; Implementation of FIX protocol connections with external clients, including some conformance testing experience.
SALARY: $142,000.00 - $164,000.00/Year
HOURS: Full time; Mon – Fri (40 hours per week) EOE.
CONTACT: Apply by clicking “Apply Now” or email resume to SCBAmericas.TA@sc.com.
This job opportunity is eligible for our Employee Referral Program. Please refer to our Employee Referral Scheme for information relating to the program.
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