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Lead Service Excellence Analyst at stc
, , Saudi Arabia - Full Time
Skills Needed
Service Delivery, Incident Management, Business Continuity, Disaster Recovery, Performance Metrics, Kpi Tracking, Continuous Improvement, Root Cause Analysis, Aiops, Analytics Tools, Predictive Analytics, Telecommunications, Collaboration, Reporting, Customer Satisfaction, Service Quality
Specialization
Candidates should have 4-6 years of experience in the telecommunications industry. A bachelor's degree in Engineering or Business Administration is required.
Experience Required
Minimum 5 year(s)
Seafood Clerk at Wegmans Food Markets
New York, New York, United States - Full Time
Skills Needed
Customer Service, Food Handling, Inventory Management, Teamwork, Fast Paced Environment
Specialization
Candidates must be 18 years or older and have a passion for food. Experience in a fast-paced environment is preferred.
Operations Manager-CA at CVS Health
Santa Clarita, California, United States - Full Time
Skills Needed
Deductive Reasoning, Analytical Skills, Computer Skills, Communication Skills, Leadership, Supervision, Influencing Skills, Customer Service, Sales Management, Inventory Management, Employee Training, Financial Management
Specialization
Candidates must possess advanced analytical and communication skills, along with leadership and supervision abilities. A high school diploma or equivalent is required, and experience as a retail manager or supervisor is preferred.
Pharmacy Technician at CVS Health
Port Richey, Florida, United States - Full Time
Skills Needed
Attention To Detail, Customer Service Orientation, Communication Skills, Mathematical Reasoning, Problem Resolution
Specialization
Candidates must be at least 16 years old and meet state licensure requirements. Attention to detail, customer service skills, and the ability to communicate effectively are essential for this role.
Store Associate at CVS Health
, , United States - Full Time
Skills Needed
Customer Service, Cashier Duties, Inventory Management, Sales Floor Maintenance, Teamwork, Compassion, Problem Solving, Communication, Retail Operations, Pharmacy Support, Loyalty Programs, Greeting Customers, Visual Acuity, Attention To Detail, Time Management, Adaptability
Specialization
Candidates must be at least 16 years old and able to lift up to 35 lbs. A high school diploma is preferred but not required, and previous retail experience is a plus.
Store Associate at CVS Health
Rogers, Arkansas, United States - Full Time
Skills Needed
Customer Service, Cashier Duties, Inventory Management, Sales Floor Maintenance, Teamwork, Compassion, Problem Solving, Communication, Retail Experience, Pharmacy Support, Greeting Customers, Visual Acuity, Lifting, Attention To Detail, Service Issue Resolution, Health Solutions
Specialization
Candidates must be at least 16 years old and able to perform physical tasks such as lifting and standing for extended periods. Previous retail or customer service experience is preferred but not required.
Pharmacy Technician at CVS Health
, , United States - Full Time
Skills Needed
Attention To Detail, Customer Service Orientation, Communication Skills, Mathematical Reasoning, Problem Resolution
Specialization
Candidates must be at least 16 years old and meet state licensure requirements. Attention to detail, customer service skills, and the ability to communicate effectively are essential.
Pharmacy Technician at CVS Health
Paragould, Arkansas, United States - Full Time
Skills Needed
Customer Service, Communication Skills, Mathematical Reasoning, Problem Resolution, Attention To Detail, Team Orientation, Flexibility, Empathy, Inventory Management, Prescription Fulfillment, Patient Care, Regulatory Compliance, Training, Technical Knowledge, Safety Procedures, Compassionate Care
Specialization
Candidates must comply with state board of pharmacy requirements, including age and education. A high school diploma or equivalent is required, and state-level licensure and national certification may vary.
Pharmacy Technician at CVS Health
Paragould, Arkansas, United States - Full Time
Skills Needed
Customer Service, Communication Skills, Mathematical Reasoning, Problem Resolution, Attention To Detail, Team Orientation, Empathy, Inventory Management, Flexibility, Patient Care, Safety Compliance, Technical Knowledge, Active Listening, Prescription Fulfillment, Training Completion, Regulatory Compliance
Specialization
Candidates must comply with state board of pharmacy requirements, including age and education criteria. A high school diploma or equivalent is required, and state-level licensure and national certification may vary.
Pharmacy Technician at CVS Health
Valrico, Florida, United States - Full Time
Skills Needed
Customer Service, Communication Skills, Mathematical Reasoning, Problem Resolution, Attention To Detail, Team Orientation, Flexibility, Empathy, Inventory Management, Prescription Fulfillment, Patient Care, Regulatory Compliance, Training, Technical Knowledge, Safety Procedures, Compassionate Care
Specialization
Candidates must comply with state board of pharmacy requirements, including age and education. A high school diploma or equivalent is required, and state-level licensure and national certification may vary.
Pharmacy Technician at CVS Health
Fort Walton Beach, Florida, United States - Full Time
Skills Needed
Customer Service, Communication Skills, Mathematical Reasoning, Problem Resolution, Attention To Detail, Team Orientation, Flexibility, Empathy, Inventory Management, Prescription Fulfillment, Patient Care, Regulatory Compliance, Training, Technical Knowledge, Safety Procedures, Compassionate Care
Specialization
Candidates must comply with state board of pharmacy requirements, including age and education. A high school diploma or equivalent is required, and state-level licensure and national certification may vary.
Vice President of Operations at Transdev
Phoenix, Arizona, United States - Full Time
Skills Needed
Operations Leadership, Incident Management, Safety Compliance, Fleet Management, Client Engagement, Strategic Growth, Workforce Planning, Executive Communication, Continuous Improvement, Risk Management, Data Analysis, Team Development, Regulatory Compliance, Crisis Response, Infrastructure Planning, Quality Assurance
Specialization
Candidates must have a bachelor's degree or equivalent experience and at least 15 years of senior operations leadership experience in relevant fields. Proven success in managing large operational organizations and high-risk operations is essential.
Experience Required
Minimum 10 year(s)
Sales Support & Reception at SMG Engineering Automotive Company
Cairo, Cairo, Egypt - Full Time
Skills Needed
Sales Operations, Administrative Support, Customer Service, Contract Handling, Offer Preparation, Documentation Management, Crm Management, Microsoft Office, Communication Skills, Organizational Skills, Attention To Detail, Customer Follow Up, Scheduling, Team Coordination, Automotive Knowledge, Interpersonal Skills
Specialization
Candidates should have a bachelor's degree in a relevant field and 2 to 4 years of experience in sales operations or customer service, preferably in the automotive sector. Proficiency in CRM systems and Microsoft Office is essential.
Experience Required
Minimum 2 year(s)
Runner Outlet Mallorca Marratxi 20h (f/m/x) at HUGO BOSS México S.A. de C.V.
Palma, Balearic Islands, Spain - Full Time
Skills Needed
Stock Management, Retail Operations, Loss Prevention, Communication Skills, Commercial Acumen, Technology Utilization, Flexibility, Adaptability, Teamwork, Customer Experience
Specialization
Previous experience in a similar management role within retail or warehousing is required. Candidates should demonstrate strong commercial acumen and possess excellent communication skills.
Sales Associate Shop in Shops Castellana Womenswear 36h (f/m/x) at HUGO BOSS México S.A. de C.V.
Móstoles, Community of Madrid, Spain - Full Time
Skills Needed
Retail Sales, Customer Service, Product Knowledge, Luxury Brand Experience, Professional Image, Adaptability, Time Management, Communication, Teamwork, Sales Targets, Kpi Achievement, Fashion Knowledge, Problem Solving, Multitasking, Attention To Detail, Language Skills
Specialization
Candidates must have a minimum of 2 years of retail experience, preferably in premium or luxury retail, especially in the Womenswear section. A high level of English (C1 advanced) is required, and flexibility to work rotating shifts across different locations is essential.
Experience Required
Minimum 2 year(s)
Warehouse Janitorial Associate at Kellermeyer Bergensons Services
Salt Lake City, Utah, United States - Full Time
Skills Needed
Cleaning, Safety Standards, Lifting, Walking, Standing, Dusting, Sweeping, Mopping, Trash Removal, Deep Cleaning, Document Interpretation, Coordination, Janitorial Duties
Specialization
Candidates must be able to lift up to 49 pounds and stand or walk for 10-12 hours. A background check and drug test are required, along with the ability to read safety documents.
Project Manager, Program Management Office at ZutaCore
Sderot, South District, Israel - Full Time
Skills Needed
Project Management, Cross Functional Leadership, Risk Management, Budget Management, Technical Acumen, Engineering Collaboration, Iso Compliance, Communication Skills, Problem Solving, Governance, Meeting Facilitation, Documentation, Training, Customer Success, Attention To Detail, Leadership
Specialization
Candidates should have 4-8 years of project management experience in hardware systems, preferably in data center infrastructure. A bachelor's degree in a technical field and formal project management certification are strongly preferred.
Experience Required
Minimum 5 year(s)
Full Time - Receiver/Stocker - Overnight at Lowe's Companies, Inc.
Citrus Heights, California, United States - Full Time
Skills Needed
Customer Service, Freight Handling, Stocking, Organization, Safety Practices, Teamwork, Equipment Operation, Attention To Detail
Specialization
A high school diploma or GED is required, along with experience in inventory handling and stocking preferred. Candidates should have a strong attention to detail and the ability to operate equipment safely.
Membership Concierge I - Opening Shifts (3:45am) at Life Time
Franklin, Tennessee, United States - Full Time
Skills Needed
Customer Service, Communication Skills, Multi Tasking, Hospitality Mindset, Healthy Lifestyle, Account Management
Specialization
Candidates should have a minimum of 6 months of service or reception experience and must complete Concierge Certification upon hire. Effective communication skills and a commitment to serving others are essential.
Membership Concierge Leader at Life Time
Oklahoma City, Oklahoma, United States - Full Time
Skills Needed
Leadership, Communication Skills, Customer Service, Service Recovery, Business Planning, Team Building, Sales, Time Management, Adaptability, Microsoft Dynamics Crm, Microsoft Office Suite, Member Engagement, Performance Management, Coaching, Onboarding, Event Participation
Specialization
Candidates must have a high level of skill in communication, customer service, and management processes, along with at least three years of managerial, customer service, and sales experience. A high school diploma is required, with a preference for candidates holding a bachelor's or associate's degree.
Experience Required
Minimum 5 year(s)
Lead Service Excellence Analyst at stc
, , Saudi Arabia -
Full Time

Start Date

Immediate

Expiry Date

28 Mar, 26

Salary

0.0

Posted On

28 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Service Delivery, Incident Management, Business Continuity, Disaster Recovery, Performance Metrics, KPI Tracking, Continuous Improvement, Root Cause Analysis, AIOps, Analytics Tools, Predictive Analytics, Telecommunications, Collaboration, Reporting, Customer Satisfaction, Service Quality

Industry

Telecommunications

Description
Job Purpose The role holder is responsible for ensure availability of specific dashboards providing real-time status, performance metrics, and incident updates, ensuring they are customizable and accessible to key stakeholders. The role holder shall carry out his duties in accordance with the stipulated business policies and procedure  Job Responsibility Ensure uninterrupted, highest-quality service delivery to all ‘Special Services’ customers Develop and maintain a zero-interruption policy with rigorous service-level agreements (SLAs), specifying measurable targets such as uptime percentages and maximum allowable downtime Guarantee business continuity and disaster recovery readiness, including regular drills, scenario planning, and periodic updates to contingency plans Ensure rapid detection, response, and resolution of incidents by all SEA team, contribute in implementing advanced incident management tools and training specific for SSEA Collaborate closely with the Service Operations Center (SOC) for real-time visibility and management of services, sharing a unified operational dashboard. Define and track specific key performance indicators (KPIs) for service quality, incident resolution time, and customer satisfaction, with dashboards for visibility Conduct regular reviews and audits to identify gaps and areas for improvement, supported by root cause analysis (RCA) of incidents Implement a continuous improvement framework to enhance operational efficiency and service quality Ensure an end-to-end visibility of specific services and underlying capabilities using advanced monitoring and analytics tools such as AIOps platforms and network performance dashboards Ensure availability of specific dashboards providing real-time status, performance metrics, and incident updates, ensuring they are customizable and accessible to key stakeholders Deliver comprehensive reports on specific service performance, incident management, and continuous improvement initiatives Ensure predictive analytics using AI/ML models to anticipate and mitigate potential risks before they impact services Generate Daily, Weekly, Monthly Report for KPI, MTTR.  Job Responsibility (cont.) Years of Experience 4 - 6 YearsNature of Experience Prior experience in - within the Telecommunication industry  Job Band ProfessionalSkills Education Bachelor Degree in Engineering or Business AdministrationAdditional Education Certifications
Responsibilities
The Lead Service Excellence Analyst is responsible for ensuring high-quality service delivery and maintaining dashboards for real-time performance metrics. The role includes incident management, business continuity planning, and continuous improvement initiatives.
Lead Service Excellence Analyst at stc
, , Saudi Arabia - Full Time
Skills Needed
Service Delivery, Incident Management, Business Continuity, Disaster Recovery, Performance Metrics, Kpi Tracking, Continuous Improvement, Root Cause Analysis, Aiops, Analytics Tools, Predictive Analytics, Telecommunications, Collaboration, Reporting, Customer Satisfaction, Service Quality
Specialization
Candidates should have 4-6 years of experience in the telecommunications industry. A bachelor's degree in Engineering or Business Administration is required.
Experience Required
Minimum 5 year(s)
Seafood Clerk at Wegmans Food Markets
New York, New York, United States - Full Time
Skills Needed
Customer Service, Food Handling, Inventory Management, Teamwork, Fast Paced Environment
Specialization
Candidates must be 18 years or older and have a passion for food. Experience in a fast-paced environment is preferred.
Operations Manager-CA at CVS Health
Santa Clarita, California, United States - Full Time
Skills Needed
Deductive Reasoning, Analytical Skills, Computer Skills, Communication Skills, Leadership, Supervision, Influencing Skills, Customer Service, Sales Management, Inventory Management, Employee Training, Financial Management
Specialization
Candidates must possess advanced analytical and communication skills, along with leadership and supervision abilities. A high school diploma or equivalent is required, and experience as a retail manager or supervisor is preferred.
Pharmacy Technician at CVS Health
Port Richey, Florida, United States - Full Time
Skills Needed
Attention To Detail, Customer Service Orientation, Communication Skills, Mathematical Reasoning, Problem Resolution
Specialization
Candidates must be at least 16 years old and meet state licensure requirements. Attention to detail, customer service skills, and the ability to communicate effectively are essential for this role.
Store Associate at CVS Health
, , United States - Full Time
Skills Needed
Customer Service, Cashier Duties, Inventory Management, Sales Floor Maintenance, Teamwork, Compassion, Problem Solving, Communication, Retail Operations, Pharmacy Support, Loyalty Programs, Greeting Customers, Visual Acuity, Attention To Detail, Time Management, Adaptability
Specialization
Candidates must be at least 16 years old and able to lift up to 35 lbs. A high school diploma is preferred but not required, and previous retail experience is a plus.
Store Associate at CVS Health
Rogers, Arkansas, United States - Full Time
Skills Needed
Customer Service, Cashier Duties, Inventory Management, Sales Floor Maintenance, Teamwork, Compassion, Problem Solving, Communication, Retail Experience, Pharmacy Support, Greeting Customers, Visual Acuity, Lifting, Attention To Detail, Service Issue Resolution, Health Solutions
Specialization
Candidates must be at least 16 years old and able to perform physical tasks such as lifting and standing for extended periods. Previous retail or customer service experience is preferred but not required.
Pharmacy Technician at CVS Health
, , United States - Full Time
Skills Needed
Attention To Detail, Customer Service Orientation, Communication Skills, Mathematical Reasoning, Problem Resolution
Specialization
Candidates must be at least 16 years old and meet state licensure requirements. Attention to detail, customer service skills, and the ability to communicate effectively are essential.
Pharmacy Technician at CVS Health
Paragould, Arkansas, United States - Full Time
Skills Needed
Customer Service, Communication Skills, Mathematical Reasoning, Problem Resolution, Attention To Detail, Team Orientation, Flexibility, Empathy, Inventory Management, Prescription Fulfillment, Patient Care, Regulatory Compliance, Training, Technical Knowledge, Safety Procedures, Compassionate Care
Specialization
Candidates must comply with state board of pharmacy requirements, including age and education. A high school diploma or equivalent is required, and state-level licensure and national certification may vary.
Pharmacy Technician at CVS Health
Paragould, Arkansas, United States - Full Time
Skills Needed
Customer Service, Communication Skills, Mathematical Reasoning, Problem Resolution, Attention To Detail, Team Orientation, Empathy, Inventory Management, Flexibility, Patient Care, Safety Compliance, Technical Knowledge, Active Listening, Prescription Fulfillment, Training Completion, Regulatory Compliance
Specialization
Candidates must comply with state board of pharmacy requirements, including age and education criteria. A high school diploma or equivalent is required, and state-level licensure and national certification may vary.
Pharmacy Technician at CVS Health
Valrico, Florida, United States - Full Time
Skills Needed
Customer Service, Communication Skills, Mathematical Reasoning, Problem Resolution, Attention To Detail, Team Orientation, Flexibility, Empathy, Inventory Management, Prescription Fulfillment, Patient Care, Regulatory Compliance, Training, Technical Knowledge, Safety Procedures, Compassionate Care
Specialization
Candidates must comply with state board of pharmacy requirements, including age and education. A high school diploma or equivalent is required, and state-level licensure and national certification may vary.
Pharmacy Technician at CVS Health
Fort Walton Beach, Florida, United States - Full Time
Skills Needed
Customer Service, Communication Skills, Mathematical Reasoning, Problem Resolution, Attention To Detail, Team Orientation, Flexibility, Empathy, Inventory Management, Prescription Fulfillment, Patient Care, Regulatory Compliance, Training, Technical Knowledge, Safety Procedures, Compassionate Care
Specialization
Candidates must comply with state board of pharmacy requirements, including age and education. A high school diploma or equivalent is required, and state-level licensure and national certification may vary.
Vice President of Operations at Transdev
Phoenix, Arizona, United States - Full Time
Skills Needed
Operations Leadership, Incident Management, Safety Compliance, Fleet Management, Client Engagement, Strategic Growth, Workforce Planning, Executive Communication, Continuous Improvement, Risk Management, Data Analysis, Team Development, Regulatory Compliance, Crisis Response, Infrastructure Planning, Quality Assurance
Specialization
Candidates must have a bachelor's degree or equivalent experience and at least 15 years of senior operations leadership experience in relevant fields. Proven success in managing large operational organizations and high-risk operations is essential.
Experience Required
Minimum 10 year(s)
Sales Support & Reception at SMG Engineering Automotive Company
Cairo, Cairo, Egypt - Full Time
Skills Needed
Sales Operations, Administrative Support, Customer Service, Contract Handling, Offer Preparation, Documentation Management, Crm Management, Microsoft Office, Communication Skills, Organizational Skills, Attention To Detail, Customer Follow Up, Scheduling, Team Coordination, Automotive Knowledge, Interpersonal Skills
Specialization
Candidates should have a bachelor's degree in a relevant field and 2 to 4 years of experience in sales operations or customer service, preferably in the automotive sector. Proficiency in CRM systems and Microsoft Office is essential.
Experience Required
Minimum 2 year(s)
Runner Outlet Mallorca Marratxi 20h (f/m/x) at HUGO BOSS México S.A. de C.V.
Palma, Balearic Islands, Spain - Full Time
Skills Needed
Stock Management, Retail Operations, Loss Prevention, Communication Skills, Commercial Acumen, Technology Utilization, Flexibility, Adaptability, Teamwork, Customer Experience
Specialization
Previous experience in a similar management role within retail or warehousing is required. Candidates should demonstrate strong commercial acumen and possess excellent communication skills.
Sales Associate Shop in Shops Castellana Womenswear 36h (f/m/x) at HUGO BOSS México S.A. de C.V.
Móstoles, Community of Madrid, Spain - Full Time
Skills Needed
Retail Sales, Customer Service, Product Knowledge, Luxury Brand Experience, Professional Image, Adaptability, Time Management, Communication, Teamwork, Sales Targets, Kpi Achievement, Fashion Knowledge, Problem Solving, Multitasking, Attention To Detail, Language Skills
Specialization
Candidates must have a minimum of 2 years of retail experience, preferably in premium or luxury retail, especially in the Womenswear section. A high level of English (C1 advanced) is required, and flexibility to work rotating shifts across different locations is essential.
Experience Required
Minimum 2 year(s)
Warehouse Janitorial Associate at Kellermeyer Bergensons Services
Salt Lake City, Utah, United States - Full Time
Skills Needed
Cleaning, Safety Standards, Lifting, Walking, Standing, Dusting, Sweeping, Mopping, Trash Removal, Deep Cleaning, Document Interpretation, Coordination, Janitorial Duties
Specialization
Candidates must be able to lift up to 49 pounds and stand or walk for 10-12 hours. A background check and drug test are required, along with the ability to read safety documents.
Project Manager, Program Management Office at ZutaCore
Sderot, South District, Israel - Full Time
Skills Needed
Project Management, Cross Functional Leadership, Risk Management, Budget Management, Technical Acumen, Engineering Collaboration, Iso Compliance, Communication Skills, Problem Solving, Governance, Meeting Facilitation, Documentation, Training, Customer Success, Attention To Detail, Leadership
Specialization
Candidates should have 4-8 years of project management experience in hardware systems, preferably in data center infrastructure. A bachelor's degree in a technical field and formal project management certification are strongly preferred.
Experience Required
Minimum 5 year(s)
Full Time - Receiver/Stocker - Overnight at Lowe's Companies, Inc.
Citrus Heights, California, United States - Full Time
Skills Needed
Customer Service, Freight Handling, Stocking, Organization, Safety Practices, Teamwork, Equipment Operation, Attention To Detail
Specialization
A high school diploma or GED is required, along with experience in inventory handling and stocking preferred. Candidates should have a strong attention to detail and the ability to operate equipment safely.
Membership Concierge I - Opening Shifts (3:45am) at Life Time
Franklin, Tennessee, United States - Full Time
Skills Needed
Customer Service, Communication Skills, Multi Tasking, Hospitality Mindset, Healthy Lifestyle, Account Management
Specialization
Candidates should have a minimum of 6 months of service or reception experience and must complete Concierge Certification upon hire. Effective communication skills and a commitment to serving others are essential.
Membership Concierge Leader at Life Time
Oklahoma City, Oklahoma, United States - Full Time
Skills Needed
Leadership, Communication Skills, Customer Service, Service Recovery, Business Planning, Team Building, Sales, Time Management, Adaptability, Microsoft Dynamics Crm, Microsoft Office Suite, Member Engagement, Performance Management, Coaching, Onboarding, Event Participation
Specialization
Candidates must have a high level of skill in communication, customer service, and management processes, along with at least three years of managerial, customer service, and sales experience. A high school diploma is required, with a preference for candidates holding a bachelor's or associate's degree.
Experience Required
Minimum 5 year(s)