THE ROLE

Zalando is seeking a dynamic and experienced product professional to join as Senior Principal Product Manager, Product Ratings & Reviews. The Zalando eCommerce Platform team is responsible for building remarkable consumer-facing features and platform capabilities to support Zalando’s vision of being the starting point for fashion and lifestyle. The Senior Principal Product Manager, Ratings & Reviews role will be part of the broader mission to provide users with social proof, instilling the confidence and assurance needed to make informed shopping choices online, and provide an important form of authentic content that increases customer engagement and creates a community experience through shared feedback. The role will operate in a collaborative environment with Design, Engineering, Data Science, and company-wide stakeholders, balancing the inputs and needs of many.
We are seeking a highly skilled and motivated Senior Principal Product Manager to lead the development and optimisation of our reviews experience across multiple customer journey touch-points. This role is essential for transforming our current baseline experience into an integrated and essential part of the customer journey, making it easy and rewarding for customers to not only read but also provide their own contributions in the form of multiple types of media (text, photo, video, audio). In addition to the customer facing product, this role will be responsible for the underlying capabilities and commercial delivery. The ideal candidate will have a strong background in content enriched ecommerce, experience with content moderation, and a passion for creating and engaging user experiences.

WHAT WE’D LOVE YOU TO DO (AND LOVE DOING):

• Develop a comprehensive product strategy & vision (3 years) aligned with our business goals and objectives that is setting us apart from competition in regards to experience elevation and technology driven innovation.
• Create and maintain an actionable product roadmap that outlines the prioritized features, enhancements, and initiatives
• Lead the end-to-end product development lifecycle, from discovery to Execution, including defining problems, sizing the opportunity, Identifying the best solution, coordinating product design and development efforts, supporting user testing, and ensuring successful product delivery.
• You will act as the key thought leader for the Ratings & Reviews Experience towards internal teams and leadership.
• Build strong relationships with key commercial stakeholders and effectively collaborate with external partners to define product specifications.
• Collaborate effectively to ensure alignment, obtain buy-in, and drive successful implementation of product initiatives across multiple teams, disciplines and individuals. Engage with product leads from various departments within the organization, influencing their roadmaps to achieve collective success.
• Use data-driven insights to identify areas for improvement, drive product optimizations, and report on the effectiveness of implemented strategies. Analyze market trends and customer feedback to identify opportunities for product improvements and new features.
• Regularly communicate updates, progress, and outcomes to key stakeholders, including senior leadership, department heads, and cross-functional teams. Present findings, recommendations, and business cases to gain support and secure necessary resources for product initiatives.