At Firmdale Hotels, we pride ourselves on offering a unique and luxurious hospitality experience. Our hotels, known for their exquisite design and exceptional service, have garnered numerous awards and a dedicated clientele. We are currently seeking a passionate and experienced Assistant Food and Beverage Manager to join our dynamic team at the renowned Haymarket Hotel.
As an Assistant Food and Beverage Manager, you will play a pivotal role in ensuring the seamless operation of our food and beverage outlets. Working closely with senior management and a dedicated team, you will uphold the highest standards of customer service, consistently exceeding the expectations of our guests.

• Oversee the daily operations of all Food & Beverage departments, ensuring smooth and efficient service.
• Conduct daily briefings to communicate specials and important updates to the team.
• Regularly check in with guests to ensure their satisfaction and address any concerns promptly.
• Prepare detailed handover reports for the senior management team to ensure continuity and transparency.
• Mentor and develop team members, fostering a positive and productive work environment.
• Implement and supervise food safety and health and safety protocols, providing necessary training.
• Utilise social media to promote food and beverage sales and monitor sales performance, focusing on upselling techniques.
• Create and monitor departmental objectives, benchmarking monthly achievements.
• Manage cashing up procedures and handle complaints with professionalism and efficiency.