What you'll be doing

As an Operations Support Lead, your responsibilities will include:

• Supporting the Depot Operations Manager in delivering outstanding service across the depot operation.
• Coordinating installation schedules, stock movements, deliveries, and operational activities to ensure efficient service delivery.
• Carrying out site audits, quality inspections, and supporting the resolution of customer issues.
• Managing plant stock levels, greenhouse operations, and yard activities to ensure customer requirements are consistently met.
• Supporting route planning, technician scheduling, and daily team briefings to maximise productivity and customer satisfaction.
• Promoting and maintaining high standards of health, safety, quality, and environmental compliance.
• Acting as a key point of support for depot colleagues and contributing to continuous operational improvement.

What we're looking for

To be successful in this role, you'll ideally have:

• Experience within an operational, logistics, service delivery, facilities management, or field-based environment.
• Excellent organisational skills with the ability to manage multiple priorities and meet deadlines.
• Strong communication and relationship-building skills, with the confidence to engage with customers and colleagues at all levels.
• A proactive, solutions-focused approach and a commitment to delivering an excellent customer experience.
• Knowledge of Health & Safety requirements within an operational setting.
• Experience conducting audits, quality checks, or operational reviews.
• Strong attention to detail and a commitment to maintaining high standards.
• Good IT skills, including Microsoft Office and operational management systems.
• The ability to work independently while supporting wider team objectives.
• A flexible approach and willingness to support different areas of the depot operation as business needs require.

What you'll be doing

As an Operations Support Lead, your responsibilities will include:

• Supporting the Depot Operations Manager in delivering outstanding service across the depot operation.
• Coordinating installation schedules, stock movements, deliveries, and operational activities to ensure efficient service delivery.
• Carrying out site audits, quality inspections, and supporting the resolution of customer issues.
• Managing plant stock levels, greenhouse operations, and yard activities to ensure customer requirements are consistently met.
• Supporting route planning, technician scheduling, and daily team briefings to maximise productivity and customer satisfaction.
• Promoting and maintaining high standards of health, safety, quality, and environmental compliance.
• Acting as a key point of support for depot colleagues and contributing to continuous operational improvement.

What we're looking for

To be successful in this role, you'll ideally have:

• Experience within an operational, logistics, service delivery, facilities management, or field-based environment.
• Excellent organisational skills with the ability to manage multiple priorities and meet deadlines.
• Strong communication and relationship-building skills, with the confidence to engage with customers and colleagues at all levels.
• A proactive, solutions-focused approach and a commitment to delivering an excellent customer experience.
• Knowledge of Health & Safety requirements within an operational setting.
• Experience conducting audits, quality checks, or operational reviews.
• Strong attention to detail and a commitment to maintaining high standards.
• Good IT skills, including Microsoft Office and operational management systems.
• The ability to work independently while supporting wider team objectives.
• A flexible approach and willingness to support different areas of the depot operation as business needs require.