About this job

1. Vienna | August 18, 2026
2. Sales/Customer Service
3. indefinite
4. Full-time/Part-time

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• Apply via link

We know the energy market in Austria and Europe and handle customer processes in the energy sector.

Smart Energy Services GmbH was founded in 2012 as a joint venture between two leading energy companies from Austria and Germany. We support our clients in the energy sector with our services and extensive experience in optimizing existing customer processes, developing new business models, opening up new business areas, and entering new markets.

Our expertise encompasses all transaction processing services for end customers in the energy sector. Our know-how focuses on high-volume customer processes and the implementation of reliable business process automation. We are flexible, reliable, and can implement individual requirements promptly.

Join our smart team as

Customer Service Employees (all genders)

in the area of ​​Customer Operations

Tasks

Your tasks

For a pleasant working day.

First point of contact:

You are the first point of contact for our electricity and gas customers and take care of their concerns.

Communication professional:

You answer both telephone and written inquiries and impress with clear, friendly and professional communication.

Customer focus:

Customers contact you with their questions, and you always find suitable solutions. After comprehensive training, you confidently handle all inquiries and

forward them to our specialist departments as needed.

Customer shop support:

Part of your varied tasks also includes the occasional personal support of the customer shop in the heart of the 1st district.

Profile

This is important to us

Qualifications and experience:

A completed education (e.g. apprenticeship, HAS, Matura) or relevant professional experience is an advantage.

Stress resistance:

You remain calm even in challenging situations and always keep a clear head.

Empathy and customer focus:

You have a good sense for the needs of customers and show understanding for their concerns.

PC skills:

Confident PC skills are an advantage.

We offer

1030 Vienna

30-40 hours/week

07.09.2026

General conditions:

• Service hours: Mon-Fri 08:00-17:00
• at least 30 hours per week
• With a 30-hour work week, 50% of the shifts per week must be completed by 5:00 PM (e.g., 11:00 AM - 5:00 PM).
• 6-week induction period (daily 08:00-17:00)
• 50% home office possible from the 4th month (depending on knowledge level)

For a pleasant working day.

School enrollment:

You will receive comprehensive six-week training that will optimally prepare you for your start with us. During this time, you will be

personally guided and supported by our experienced training team. This includes both theoretical classroom training and practical on-the-job training. During this period, we prefer full-time employment (at least 35 hours per week) to ensure optimal preparation

for your new role.

That speaks in our favor

For a pleasant working day.

We offer you a secure job in a successful service company that supports energy suppliers in Austria with comprehensive services.

The gross monthly salary for full-time employment starts at EUR 2,315.46 – the actual classification will depend on your qualifications and experience. You will also receive a performance-based annual bonus , which will be paid out in the following year.

You can expect a modern office in a central location with direct subway access (U3) and a strong team that works #togethersmarter to provide the best service to our customers.