e’re looking for motivated individuals with excellent communication and customer service skills to join our Customer Care Team. If you’re passionate about helping people, quick to problem-solve, and ready to learn, we want to hear from you!

What You’ll Be Doing

• Handling First Notification of Loss (FNOL) communications and logging key claim details accurately
• Providing empathetic and professional support to customers involved in road traffic incidents
• Assessing Windscreen claims in line with policy terms and internal procedures
• Resolving logistical issues proactively to avoid complaints
• Communicating with external partners and internal teams to process claims efficiently
• Identifying opportunities for third-party intervention to minimise claims costs
• Working towards agreed service levels and key performance indicators (KPIs)

What We’re Looking ForEssential:

• Excellent communication (phone/email) and customer service skills
• Naturally empathetic with a calm, reassuring approach
• Confident IT skills and ability to learn new systems
• Organised, detail-focused, and able to prioritise tasks effectively
• Positive, can-do attitude and a self-motivated work ethic

Preferred:

• Problem-solving ability in fast-paced situations
• Decision-making confidence
• Team-oriented mindset
• Passion for growing within the insurance industry

Perks & Benefits

• Company pension scheme
• Private health insurance
• Health Assured – Employee Assistance Helpline
• 25 days annual leave
• Hybrid working subject to probation

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Key Personal Skills Required

• Ability to organise workload, under pressure, whilst meeting tight deadlines.
• Ability to work on own initiative.
• Good working knowledge of the Microsoft Office package, including Excel.
• Effective investigation and negotiation skills.
• Effective communication skills, written and verbal, demonstrated by experience liaising with internal and external stakeholders.
• Ability to develop and maintain solid working relationships with both internal and external stakeholders.

Join us in Witham, Essex – conveniently located with great transport links and close to local shops. If you’re ready to make a difference in the lives of our customers, apply today!
Job Types: Full-time, Permanent
Work Location: Hybrid remote in Witham CM8 3E

• Handling First Notification of Loss (FNOL) communications and logging key claim details accurately
• Providing empathetic and professional support to customers involved in road traffic incidents
• Assessing Windscreen claims in line with policy terms and internal procedures
• Resolving logistical issues proactively to avoid complaints
• Communicating with external partners and internal teams to process claims efficiently
• Identifying opportunities for third-party intervention to minimise claims costs
• Working towards agreed service levels and key performance indicators (KPIs