The role

Most of our processes are automated, so this is not a data-entry job. Your day is calls, emails and SMS — a high volume of them, handled quickly and accurately.

• Coordinate up to 25 on-site clinical teams — schedules, run sheets, changes, and the problems that surface before 8am
• Be the point of contact for centre directors and coordinators, from pre-visit through to post-visit follow-up
• Work closely with our three data entry and eligibility administrators, and with the administrator who handles centre booking confirmations, to keep information flowing accurately in both directions
• Handle parent enquiries about appointments, consent, funding and results with warmth and clarity
• Support teams in the field during peak on-site hours, 8:30am to 12:30pm. While teams are on site they can only communicate by message, so clear, fast, unambiguous written communication is essential
• Manage consent forms, bookings and records in our custom software
• We process about 1200 patients per week

This is a fast-paced role. Between 8:30am and 12:30pm it moves quickly and does not stop. If you thrive on a busy morning and a well-organised afternoon, you'll like it here.

What you'll need

• At least 3 years' administration experience in a GP clinic or comparable medical practice
• Genuinely self-directed. You will often be the person making the call. There is no one looking over your shoulder, and you won't want there to be.
• Excellent phone manner — warm, clear and efficient
• Fast, accurate typing. A large part of your day is written
• Confident on iMac and iPhone
• Exceptionally organised and efficient. This is the core of the job, not a nice-to-have
• Calm under pressure; early starts and moving parts don't rattle you
• Willing to obtain a Blue Card (Working with Children Check) and complete Geccko training
• Telehealth thorough understanding of claiming and function.

Highly regarded: Telehealth, Medicare or CDBS claiming, private health fund claiming, or experience coordinating mobile or multi-site health services.

What we provide

• $35 – $44 per hour + superannuation, depending on experience
• Part-time hours with pro-rata annual leave and personal leave
• Full training provided in our custom software, Google Workspace and WhatsApp
• Time on site at childcare centres, so you understand our services first-hand and can answer centre and parent questions with confidence
• Genuine autonomy and ownership of the role
• A small, direct team where your work visibly matters
• Work that improves access to healthcare for Queensland children
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