Front Desk Supervisor
We are seeking a Hotel Front Desk Supervisor to join our team at the South Sioux City Marriott Riverfront in providing the best customer service experiences.
As a Hotel Front Desk Supervisor, you will be responsible for ensuring that our guests have a seamless and memorable experience from check-in to check-out. You will lead a team of dedicated front desk agents, providing guidance, training, and support to ensure that all guests receive exceptional service.

Responsibilities:

• Supervise and lead the front desk team, providing guidance, training, and support
• Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries
• Ensure a welcoming and professional atmosphere for guests by maintaining a neat and organized front desk area
• Collaborate with housekeeping, maintenance, and other departments to address guest needs and concerns
• Handle guest inquiries, requests, and complaints in a timely and efficient manner
• Monitor and ensure accurate billing for guest reservations and services
• Assist in the recruitment, training, and development of front desk staff
• Implement and enforce hotel policies and procedures to maintain a high standard of service

Requirements and Skills:

• Previous experience in hotel front desk operations, with supervisory or leadership roles
• Strong organizational and multitasking abilities
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• High level of integrity and professionalism
• Ability to handle guest issues with diplomacy and resolution
• Flexibility to work evenings, weekends, and holidays as needed
• Knowledge of hotel reservation systems and point-of-sale software is a plus
• A Degree in Hospitality Management or a related field is a plus, but not required

Benefits”

• Medical, Dental and Vision Insurance

• Supervise and lead the front desk team, providing guidance, training, and support
• Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries
• Ensure a welcoming and professional atmosphere for guests by maintaining a neat and organized front desk area
• Collaborate with housekeeping, maintenance, and other departments to address guest needs and concerns
• Handle guest inquiries, requests, and complaints in a timely and efficient manner
• Monitor and ensure accurate billing for guest reservations and services
• Assist in the recruitment, training, and development of front desk staff
• Implement and enforce hotel policies and procedures to maintain a high standard of servic