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Medical Virtual Assistant | Outbound Calls, Prior Authorization & Claims Su at Go Lean Healthcare
Manila, Metro Manila, Philippines - Full Time
Skills Needed
Athena, Outbound Calling, Prior Authorization, Claims Support, Clinical Documentation, Patient Communication, Covermymeds, Hipaa Compliance, Medication Management, Insurance Follow Up, Google Voice, Appointment Scheduling, Medical Charting, Payer Portals, Task Management, Clinical Coordination
Specialization
Requires at least 1 year of experience as a Medical Virtual Assistant with mandatory expertise in Athena. Must possess strong professional communication skills and experience with prior authorizations and claims follow-up.
Clinical Supervisor - RN Hybrid at Aveanna Healthcare
, , - Full Time
Skills Needed
Case Management, Patient Intake, Nurse Competency Validation, Staff Mentoring, Clinical Supervision, Start Of Care Assessments, Plan Of Care Documentation, Clinical Training, Regulatory Compliance, Patient Evaluation
Specialization
Candidates must hold a valid RN license and have at least one year of hands-on nursing experience. Additional requirements include a valid driver's license, reliable transportation, and current CPR certification from AHA or ARC.
Experience Required
Minimum 2 year(s)
Hospice Sales Account Executive at Aveanna Healthcare
, , - Full Time
Skills Needed
Healthcare Sales, Account Management, Market Analysis, Relationship Building, Public Speaking, Strategic Planning, Lead Generation, Clinical Knowledge, Community Outreach, Discharge Planning, Presentation Skills, Territory Management
Specialization
Candidates must have at least 2 years of healthcare, home health, or hospice sales experience. Licensed clinical experience and established community connections are preferred.
Experience Required
Minimum 2 year(s)
Medical Records Officer at Calvary Healthcare
Sydney, South Australia, Australia - Full Time
Skills Needed
N/A
Medical Records Officer at Calvary Healthcare
Sydney, South Australia, Australia - Full Time
Skills Needed
N/A
Medical Records Officer at Calvary Healthcare
Sydney, South Australia, Australia - Full Time
Skills Needed
N/A
Medical Records Officer at Calvary Healthcare
Sydney, South Australia, Australia - Full Time
Skills Needed
N/A
Medical Records Officer at Calvary Healthcare
Sydney, South Australia, Australia - Full Time
Skills Needed
N/A
Medical Records Officer at Calvary Healthcare
Sydney, South Australia, Australia - Full Time
Skills Needed
N/A
Coder, Outpatient at Ovation Healthcare
Alberta, Alberta, Canada - Full Time
Skills Needed
N/A
Coder, Inpatient at Ovation Healthcare
Alberta, Alberta, Canada - Full Time
Skills Needed
N/A
Specialist, Accounts Receivable at Ovation Healthcare
Ontario, Ontario, Canada - Full Time
Skills Needed
N/A
Specialist, Follow Up at Ovation Healthcare
Ontario, Ontario, Canada - Full Time
Skills Needed
N/A
People Data Analyst at Ramsay Health Care
Victoria, Queensland, Australia - Full Time
Skills Needed
N/A
Clinical Product Specialist at Conmed Health Care
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Experience Required
Minimum 3 year(s)
Registered Midwife at Ramsay Health Care
Garah, New South Wales, Australia - Full Time
Skills Needed
Iv Insertion, Ctg Interpretation, Epidural Management, Compassionate Care, Professionalism, Teamwork, Communication Skills, Collaborative Approach, Clinical Midwifery
Specialization
Must have current AHPRA registration as a Registered Midwife and a minimum of 2 years of clinical experience. Competency in IV insertion, CTG interpretation, and epidural management is required.
Experience Required
Minimum 2 year(s)
Executive Assistant at Elysium Healthcare
Sydney, Free State, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 4 year(s)
Office Coordinator at Elysium Healthcare
Sydney, Queensland, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 3 year(s)
Support Worker / HCA at Attuned Healthcare
Dublin, Dublin County, Ireland - Full Time
Skills Needed
N/A
Director, Revenue Cycle Management at Ovation Healthcare
Alberta, Alberta, Canada - Full Time
Skills Needed
N/A
Experience Required
Minimum 20 year(s)
Medical Virtual Assistant | Outbound Calls, Prior Authorization & Claims Su at Go Lean Healthcare
Manila, Metro Manila, Philippines -
Full Time

Start Date

Immediate

Expiry Date

15 Oct, 26

Salary

6.0

Posted On

17 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Athena, Outbound Calling, Prior Authorization, Claims Support, Clinical Documentation, Patient Communication, CoverMyMeds, HIPAA Compliance, Medication Management, Insurance Follow-up, Google Voice, Appointment Scheduling, Medical Charting, Payer Portals, Task Management, Clinical Coordination

Industry

Human Resources Services

Description
Medical Virtual Assistant | Outbound Calls, Prior Authorization & Claims Support Remote | Family Medicine Clinic | 30 Hours/Week | $6/Hour About the Role A busy Family Medicine Clinic is looking for a highly skilled Medical Virtual Assistant with strong experience in Athena, outbound calling, prior authorization, clinical documentation, claims support, and patient communication. This role is ideal for someone who is detail-oriented, organized, proactive, and comfortable working in a fast-paced primary care setting. The right candidate must be able to communicate clearly with patients, pharmacies, providers, and insurance representatives while maintaining accurate documentation and HIPAA-compliant communication. Key Responsibilities Medication & Refill Management Process, validate, and route prescription refill requests Communicate refill outcomes to patients and pharmacies Track and manage refill queues in Athena Reconcile duplicate, closed, or pending refill items between pharmacy and provider Identify medications that require prior authorization Maintain and actively use CoverMyMeds for medication-related requests Prior Authorization & Appeals Submit and track prior authorizations for chronic care and weight-management medications Follow up on pending authorizations and proactively check approval status Coordinate approvals, denials, and additional information requests with providers Process appeals when needed and document all updates accurately in Athena Identify delays or issues with systems such as CoverMyMeds and Evicore Claims Processing & Insurance Follow-Up Assist with basic claims processing and insurance-related follow-ups Review claim status through payer portals or insurance communication channels Follow up on denied, rejected, or pending claims as instructed Document claim updates, payer responses, and next steps accurately Route claim concerns to the appropriate billing or clinical staff when escalation is needed Support the team in keeping claim-related tasks organized and updated Patient Communication Conduct outbound calls for appointment reminders, updates, and follow-up needs Relay provider instructions and clinic updates professionally Use HIPAA-appropriate voicemail practices when leaving messages Respond to patient inquiries regarding symptoms, devices, test results, or next steps Document patient acknowledgments, pending concerns, and follow-up requirements Schedule or reschedule appointments as needed Clinical Coordination Upload and organize documents from external facilities Manage discharge summaries, imaging results, clinical notes, and lab-related documents Notify providers of urgent symptoms or patient requests through the appropriate channel Request lab results from external labs and track pending items Ensure clinical information is routed to the correct team member promptly Administrative Support Maintain accurate inbox and outbox documentation Close completed tasks efficiently and correctly Report system access issues or workflow delays when necessary Route tasks to the appropriate clinical, billing, or provider team Keep documentation clean, updated, and easy to follow Required Tools & Platforms Athena expertise is a must Strong experience navigating Athena task queues, documentation, charting, patient records, and clinical workflows CoverMyMeds experience is strongly preferred Google Voice experience is preferred Charting or clinical documentation experience is required Experience using payer portals or insurance verification tools is a plus Qualifications Required At least 1 year of experience as a Medical Virtual Assistant, Clinical Support VA, Medical Assistant, or similar role Proven hands-on experience with Athena is required Strong outbound calling skills and professional communication Prior authorization experience Claims processing or insurance follow-up experience Strong documentation accuracy and task management skills Ability to work independently in a fast-paced clinic environment Familiarity with CoverMyMeds Comfortable communicating with patients, pharmacies, providers, and insurance representatives Nice to Have Family Medicine or Primary Care experience Experience handling prior authorizations for chronic care medications Experience with weight-management medication authorizations Experience following up on denied or pending claims Experience requesting records, lab results, imaging results, or discharge summaries Ideal Candidate Profile The ideal candidate is someone who has strong Athena expertise and can confidently manage clinical and administrative workflows inside the system. They should be organized, proactive, and able to take ownership of tasks from start to finish. This person should be comfortable making outbound calls, tracking prior authorizations, supporting claims-related follow-ups, and documenting every update accurately. The role requires someone who is reliable, detail-oriented, and able to support both clinical and administrative workflows with professionalism.

How To Apply:

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Responsibilities
Manage medication refills, prior authorizations, and insurance claims processing using Athena and CoverMyMeds. Handle outbound patient communication and coordinate clinical documentation between providers and external facilities.
Medical Virtual Assistant | Outbound Calls, Prior Authorization & Claims Su at Go Lean Healthcare
Manila, Metro Manila, Philippines - Full Time
Skills Needed
Athena, Outbound Calling, Prior Authorization, Claims Support, Clinical Documentation, Patient Communication, Covermymeds, Hipaa Compliance, Medication Management, Insurance Follow Up, Google Voice, Appointment Scheduling, Medical Charting, Payer Portals, Task Management, Clinical Coordination
Specialization
Requires at least 1 year of experience as a Medical Virtual Assistant with mandatory expertise in Athena. Must possess strong professional communication skills and experience with prior authorizations and claims follow-up.
Clinical Supervisor - RN Hybrid at Aveanna Healthcare
, , - Full Time
Skills Needed
Case Management, Patient Intake, Nurse Competency Validation, Staff Mentoring, Clinical Supervision, Start Of Care Assessments, Plan Of Care Documentation, Clinical Training, Regulatory Compliance, Patient Evaluation
Specialization
Candidates must hold a valid RN license and have at least one year of hands-on nursing experience. Additional requirements include a valid driver's license, reliable transportation, and current CPR certification from AHA or ARC.
Experience Required
Minimum 2 year(s)
Hospice Sales Account Executive at Aveanna Healthcare
, , - Full Time
Skills Needed
Healthcare Sales, Account Management, Market Analysis, Relationship Building, Public Speaking, Strategic Planning, Lead Generation, Clinical Knowledge, Community Outreach, Discharge Planning, Presentation Skills, Territory Management
Specialization
Candidates must have at least 2 years of healthcare, home health, or hospice sales experience. Licensed clinical experience and established community connections are preferred.
Experience Required
Minimum 2 year(s)
Medical Records Officer at Calvary Healthcare
Sydney, South Australia, Australia - Full Time
Skills Needed
N/A
Medical Records Officer at Calvary Healthcare
Sydney, South Australia, Australia - Full Time
Skills Needed
N/A
Medical Records Officer at Calvary Healthcare
Sydney, South Australia, Australia - Full Time
Skills Needed
N/A
Medical Records Officer at Calvary Healthcare
Sydney, South Australia, Australia - Full Time
Skills Needed
N/A
Medical Records Officer at Calvary Healthcare
Sydney, South Australia, Australia - Full Time
Skills Needed
N/A
Medical Records Officer at Calvary Healthcare
Sydney, South Australia, Australia - Full Time
Skills Needed
N/A
Coder, Outpatient at Ovation Healthcare
Alberta, Alberta, Canada - Full Time
Skills Needed
N/A
Coder, Inpatient at Ovation Healthcare
Alberta, Alberta, Canada - Full Time
Skills Needed
N/A
Specialist, Accounts Receivable at Ovation Healthcare
Ontario, Ontario, Canada - Full Time
Skills Needed
N/A
Specialist, Follow Up at Ovation Healthcare
Ontario, Ontario, Canada - Full Time
Skills Needed
N/A
People Data Analyst at Ramsay Health Care
Victoria, Queensland, Australia - Full Time
Skills Needed
N/A
Clinical Product Specialist at Conmed Health Care
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Experience Required
Minimum 3 year(s)
Registered Midwife at Ramsay Health Care
Garah, New South Wales, Australia - Full Time
Skills Needed
Iv Insertion, Ctg Interpretation, Epidural Management, Compassionate Care, Professionalism, Teamwork, Communication Skills, Collaborative Approach, Clinical Midwifery
Specialization
Must have current AHPRA registration as a Registered Midwife and a minimum of 2 years of clinical experience. Competency in IV insertion, CTG interpretation, and epidural management is required.
Experience Required
Minimum 2 year(s)
Executive Assistant at Elysium Healthcare
Sydney, Free State, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 4 year(s)
Office Coordinator at Elysium Healthcare
Sydney, Queensland, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 3 year(s)
Support Worker / HCA at Attuned Healthcare
Dublin, Dublin County, Ireland - Full Time
Skills Needed
N/A
Director, Revenue Cycle Management at Ovation Healthcare
Alberta, Alberta, Canada - Full Time
Skills Needed
N/A
Experience Required
Minimum 20 year(s)