At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

POSITION SUMMARY

• Responsible for standing-up cross-team working model/process as it relates to Omnichannel Orchestration deliverables.
• Develop and maintain project plan for the Omnichannel Orchestration Strategy deliverables; understand interdependencies with other teams (e.g., DAM, Offer Engine) and implications to business and financial results to proactively prioritize, escalate, and hold teams accountable
• Act as PMO (project management office) for technical, DAM, Creative operation deliverables as it relates to Omnichannel Orchestration (Example: ensuring technical milestones are being discussed and maintaining communication with technical project manager regarding progress/issues/etc. so that risk can be monitored.)
• Proactively manage project deliverables, milestones, and timelines to ensure timely and accurate project completion, providing guidance and support to project teams as needed.
• Manage development and management of various Roadmaps as it pertains to Omnichannel Orchestration.
• Manage day-to-day operations with any agency team members.
• Manage “soft duties” for projects (coordinating meetings, key next steps, etc.).
• Aide in the development of project artifacts by identifying required collaborators, coordinating any required meetings, and ensuring that final artifacts are internally approved.
• Help to develop or maintain staffing plans and/or budgetary documents, as needed.
• Collaborate with team members, providing mentorship, guidance, and/or support to enhance work area project management skills.

REQUIRED QUALIFICATIONS

• 7+ years of project management experience in relation to marketing technology.
• Understanding of Adobe stack (e.g., AEM, CJA, AJO) and how to drive for omnichannel orchestration.
• Proactive, critical thinker who is adept at problem solving and decision-making skills.
• Proficient at developing, implementing and refining project management methodologies, tools, templates, etc. to ensure project delivery in a complex and sometimes ambiguous environment
• Ability to communicate effectively to and work with various Stakeholders including technical partners and senior leaders
• Able to quickly grasp organizational complexity and nuance within individual workstreams to drive project forward and bring teams to alignment
• End-to-end understanding of omnichannel orchestration and lifecycle journey management.

PREFERRED QUALIFICATIONS

• Familiarity with project management methodologies (Waterfall, Agile, Hybrid).
• Experience with Jira, Workfront, Agile project management systems.

EDUCATION

Bachelor’s degree or equivalent experience ( 4 years)

Please refer the Job description for details