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Call Center Operator - Healthcare at Mercy Medical Center
Baltimore, Maryland, United States - Full Time
Skills Needed
Customer Service, Appointment Scheduling, Medical Terminology, Insurance Requirements, Problem Solving, Multi Tasking, Communication, Data Entry, Epic Software, Workflow Management, Phone Etiquette, Patient Relations
Specialization
Candidates must possess a High School Diploma or GED and at least one year of experience, preferably in a medical office environment. The role requires proficiency in insurance requirements, strong problem-solving abilities, and the capacity to handle multiple tasks simultaneously.
Senior Cost Manager - Healthcare at Turner & Townsend Ltd
London, England, United Kingdom - Full Time
Skills Needed
Cost Management, Healthcare Sector Experience, Two Stage Tendering, Jct Contracts, Nec Contracts, Stakeholder Management, Post Contract Cost Reporting, Procurement Management, Final Accounts Negotiation, Contract Administration, Value Engineering, Lifecycle Costing, Costx, Estimating, Cost Planning, Valuations
Specialization
Requires a degree in construction, cost management, or quantity surveying, with MRICS qualification preferred. Must have demonstrable experience in healthcare/education sectors and proficiency with JCT/NEC contracts and CostX software.
Experience Required
Minimum 5 year(s)
Healthcare Assistant - Part Time at Radius Care
Tauranga, Bay of Plenty, New Zealand - Full Time
Skills Needed
Personal Care, Empathy, Written Communication, Verbal Communication, Healthcare Record Maintenance, Patient Relationship Building, Teamwork, Flexibility
Specialization
Applicants should ideally possess a New Zealand Certificate in Health and Wellbeing and have strong interpersonal skills. Candidates must have a current visa with open work rights, as sponsorship is not provided for this part-time role.
Healthcare Assistant - Part Time at Radius Care
Palmerston North, Manawatū-Whanganui, New Zealand - Full Time
Skills Needed
Personal Care, Empathy, Written Communication, Verbal Communication, Relationship Building, Healthcare Record Maintenance, Patient Independence Promotion
Specialization
A New Zealand Certificate in Health and Wellbeing and relevant experience are desirable. Candidates must possess strong people skills, empathy, and the flexibility to work a rotating roster.
Bank Healthcare Assistant - Wards at Spire Healthcare Group plc
South Cambridgeshire, England, United Kingdom - Full Time
Skills Needed
Patient Care, Ecgs, Blood Pressure Monitoring, Patient Observations, Communication Skills, Interpersonal Skills, Teamwork, Hospital Environment Experience, Theatre Experience, Minor Ops Experience
Specialization
Requires previous experience as a Healthcare Assistant in a hospital setting, specifically with theatre or minor ops experience. NVQ Level 2 or 3 in Health and Social Care or a Care Certificate is desirable.
Experience Required
Minimum 2 year(s)
Healthcare Experienced HR Manager at Jobgether
, , United States - Full Time
Skills Needed
Employee Lifecycle Management, Hr Compliance, Payroll Administration, Talent Acquisition, Employee Relations, Benefits Administration, Performance Management, Hris Proficiency, Strategic Hr Partnership, Onboarding, Offboarding, Candidate Sourcing
Specialization
Requires 3-5 years of HR experience with a strong knowledge of California and Arizona employment laws. A bachelor's degree is required, and experience in healthcare or regulated industries is highly preferred.
Experience Required
Minimum 2 year(s)
Healthcare Coordinator, LPN or RN at Milestone Senior Living Eagle River
Lawton, Iowa, United States - Full Time
Skills Needed
Resident Assessment, Service Plan Development, Electronic Health Records, Medication Administration, Staff Training, Staff Supervision, Budget Compliance, Hipaa Compliance, Dementia Care, Leadership, Interpersonal Skills, Organizational Skills
Specialization
Candidates must be a Licensed Practical Nurse (LPN) in good standing with a current CPR certification. A minimum of 2 years of experience in senior living or long-term care, preferably with dementia care, is required.
Experience Required
Minimum 2 year(s)
Health Care Assistant - Tottenham at HFH Healthcare
London Borough of Wandsworth, England, United Kingdom - Full Time
Skills Needed
Complex Care, Patient Support, Compassion, Reliability, Proactive Care, Attentiveness
Specialization
Candidates must have at least 6 months of experience as a carer and be able to work more than 24 hours per week. Applicants should be attentive, pro-active, and capable of handling challenging care environments.
GBS Healthcare Recovery Advocates at UPS
, , Philippines - Full Time
Skills Needed
Customer Shipment Recovery, Escalation Management, Analytical Skills, Multi Tasking, Oral Communication, Written Communication, Presentation Skills, Policy Execution
Specialization
Preferably holds a Bachelor's degree and possesses strong analytical and communication skills. Ability to multi-task and meet critical deadlines while executing company policies is required.
Registered Health Care Assistant at Bayshore Northern Staffing
Duncan, British Columbia, Canada - Full Time
Skills Needed
Homemaking Services, Personal Care, Caregiving, Customer Service, Infection Prevention, Documentation, Communication, Patient Safety, Mobility Assistance, Repositioning, Household Management, Companionship
Specialization
Candidates must have completed a formal, accredited caregiver training program and possess strong caregiving and customer service skills. The role requires the physical ability to assist with client movement and the ability to pass a criminal background and vulnerable sector check.
Health Care Management Nurse I/II at Oklahoma Department Of Human Services
Enid, Oklahoma, United States - Full Time
Skills Needed
Health Risk Identification, Medical Documentation Analysis, Nursing Service Support Planning, Case Management, Patient Assessment, Interdisciplinary Team Collaboration, Healthcare Auditing, Clinical Review
Specialization
Candidates must hold a valid permanent Oklahoma registered nurse license or eNLC certification. A minimum of two to three years of professional nursing experience is required depending on the level.
Experience Required
Minimum 2 year(s)
Registered Health Care Assistant at Bayshore Specialty Rx
Edmonton, Alberta, Canada - Full Time
Skills Needed
Caregiving, Homemaking, Personal Care, Client Documentation, Infection Prevention, Customer Service, Communication, Physical Assistance, Repositioning, Household Management
Specialization
Candidates must have completed a formal, accredited Registered HCA program and possess strong caregiving and customer service skills. The role requires the ability to perform physical tasks such as lifting and repositioning, along with a clear criminal background check.
Healthcare Assistant - Part Time at Radius Care
Waikiwi, Southland Region, New Zealand - Full Time
Skills Needed
Personal Care, Empathy, Written Communication, Verbal Communication, Relationship Building, Healthcare Record Maintenance, Patient Independence Promotion
Specialization
Applicants should ideally possess a New Zealand Certificate in Health and Wellbeing and have strong interpersonal skills. Flexibility to work a rotating roster and valid open work rights are required.
Healthcare Administration Intern at Care Alliance Health Center
Cleveland, Ohio, United States - Full Time
Skills Needed
Quality Improvement, Compliance, Project Coordination, Epic Ehr, Data Analysis, Microsoft Office, Excel, Sharepoint, Operational Project Management, Healthcare Administration
Specialization
Candidates must be currently enrolled in an undergraduate or graduate program in Healthcare Administration, Public Health, Business, or a related field. Strong organizational, communication, and Microsoft Office skills are required.
Senior Healthcare Sales Executive at RED CELL PARTNERS LLC
, , - Full Time
Skills Needed
Healthcare Sales, Enterprise Sales, Saas Sales, Ai, Value Based Care, Roi Modeling, Account Planning, Pipeline Generation, C Suite Engagement, Regulatory Compliance, Hipaa, Hitrust, Cms, Data Platforms, Cloud Platforms, Strategic Selling
Specialization
The role requires 8+ years of healthcare sales experience with a proven track record of closing complex deals in non-acute segments. Candidates must have deep familiarity with healthcare regulatory requirements and experience selling technical SaaS or AI platforms to C-level executives.
Experience Required
Minimum 10 year(s)
Account Administrator- Healthcare at Lockton Companies - UAE
Quinte West, Ontario, Canada - Full Time
Skills Needed
Client Services, Microsoft Office Suite, Insurance Brokerage, Policy Processing, Financial Reporting, Data Management, Interpersonal Communication, Time Management, Account Servicing, Billing Research, Documentation, Healthcare Insurance
Specialization
A Bachelor's degree in Business Administration or equivalent experience is required, along with up to three years of client services experience. Proficiency in Microsoft Office and the ability to travel are essential.
Experience Required
Minimum 2 year(s)
Registered Health Care Assistant at Bayshore Specialty Rx
Salmon Arm, British Columbia, Canada - Full Time
Skills Needed
Caregiving, Customer Service, Personal Care, Homemaking, Infection Prevention, Patient Documentation, Client Safety, English Communication, Physical Assistance, Community Care
Specialization
Candidates must complete a formal, accredited Registered Health Care Assistant program and possess strong caregiving and customer service skills. Physical ability to lift 23 kgs and a clear Criminal background check with Vulnerable Sector Check are required.
Care Partner - Kangaroo Island at SA Health
, South Australia, Australia - Full Time
Skills Needed
Care Coordination, Person Centred Care, Consumer Directed Care, Home Based Assessments, Care Planning, Staff Supervision, Roster Management, Stakeholder Engagement, Interpersonal Communication, Case Management, Compliance Monitoring, Record Keeping
Specialization
Requires experience in aged care or community service coordination with a focus on consumer-directed care. Must be capable of conducting assessments, managing staff, and maintaining compliance with health guidelines.
Experience Required
Minimum 2 year(s)
Patient Care Technician - Ortho at UW Health
Rockford, Illinois, United States - Full Time
Skills Needed
Patient Care, Cna Certification, Ekg, Cpr, Computer Literacy, Nursing Fundamentals, Orthopedic Care
Specialization
Candidates must be active and eligible in the Illinois Registry for CNA and hold a high school diploma or equivalent. A valid CPR certification is also required for this position.
Medical Director, Care Delivery at 9amHealth
, , United States - Full Time
Skills Needed
Clinical Leadership, Provider Management, Telehealth, Quality Assurance, Clinical Operations, Performance Management, Chart Review, Clinical Onboarding, Evidence Based Medicine, Virtual Care, Regulatory Compliance, Cross Functional Leadership, Strategic Planning, Mentorship, Healthcare Administration
Specialization
Candidates must hold an MD, DO, or NP license with at least 7 years of clinical experience, including a background in telehealth. A minimum of 3 years in a leadership or supervisory role managing clinical providers is required.
Experience Required
Minimum 10 year(s)
Call Center Operator - Healthcare at Mercy Medical Center
Baltimore, Maryland, United States -
Full Time

Start Date

Immediate

Expiry Date

24 Jul, 26

Salary

0.0

Posted On

25 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer service, Appointment scheduling, Medical terminology, Insurance requirements, Problem solving, Multi-tasking, Communication, Data entry, Epic software, Workflow management, Phone etiquette, Patient relations

Industry

Hospitals and Health Care

Description
Summary Join Our Team at Mercy Medical Center – Now Hiring a Call Center Operator! Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025. As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family. Responsibilities The Call Center Operator (Practice Communications Coordinator) will be the initial point of contact for all patients and this interaction will function as a key component to the overall patient experience. Responsibilities include: Provide high quality customer service on every call Promote teamwork and call center success Responsible for satisfying the customer and maintaining the image of Mercy Medical Center. Scheduling office appointments and procedures Taking accurate phone messages Making reminder calls to patients per office protocol Taking accurate Rx refill requests and sending them through Epic to provider pools Ensure referrals are in the system for upcoming appointments Flag offices for patients coming with high balances Sending out new patient packets Scanning documents Working workqueues (WQs) Recommending workflow efficiencies to improve the patient experience Provide patients with information on physicians, directions to locations and educational materials Answer patients or physicians questions Interviews callers to obtain full understanding of what information is being requested This position requires a self-directed individual with comprehensive knowledge of insurance requirements, customer service skills, problem solving and the ability to multi-task. Requirements High School Diploma or GED A minimum of one year experience preferably in a medical office setting Min USD $17.83/Hr. Max USD $26.75/Hr. Salary Information Compensation decisions are made in alignment with internal equity, role scope, and market data to ensure fair and consistent pay practices. Most new hires are typically placed within the lower to mid-portion of the range; offers above that level are reserved for candidates with advanced or highly specialized qualifications. Benefits Benefits Eligibility is based on your scheduled FTE status and Job Category Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees 403(b) retirement plan with generous company match and “catch up” provision Paid Time Off (PTO) & company paid holidays Reimbursement for tuition, books and fees Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program Employer paid Short & Long Term Disability benefits for eligible employees Voluntary Benefits Discounts on auto & home insurance and Verizon plans Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values EEO Statement Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.
Responsibilities
The Call Center Operator serves as the primary point of contact for patients, managing appointment scheduling, phone inquiries, and administrative tasks. They are responsible for maintaining high-quality customer service standards and ensuring efficient communication between patients and medical providers.
Call Center Operator - Healthcare at Mercy Medical Center
Baltimore, Maryland, United States - Full Time
Skills Needed
Customer Service, Appointment Scheduling, Medical Terminology, Insurance Requirements, Problem Solving, Multi Tasking, Communication, Data Entry, Epic Software, Workflow Management, Phone Etiquette, Patient Relations
Specialization
Candidates must possess a High School Diploma or GED and at least one year of experience, preferably in a medical office environment. The role requires proficiency in insurance requirements, strong problem-solving abilities, and the capacity to handle multiple tasks simultaneously.
Senior Cost Manager - Healthcare at Turner & Townsend Ltd
London, England, United Kingdom - Full Time
Skills Needed
Cost Management, Healthcare Sector Experience, Two Stage Tendering, Jct Contracts, Nec Contracts, Stakeholder Management, Post Contract Cost Reporting, Procurement Management, Final Accounts Negotiation, Contract Administration, Value Engineering, Lifecycle Costing, Costx, Estimating, Cost Planning, Valuations
Specialization
Requires a degree in construction, cost management, or quantity surveying, with MRICS qualification preferred. Must have demonstrable experience in healthcare/education sectors and proficiency with JCT/NEC contracts and CostX software.
Experience Required
Minimum 5 year(s)
Healthcare Assistant - Part Time at Radius Care
Tauranga, Bay of Plenty, New Zealand - Full Time
Skills Needed
Personal Care, Empathy, Written Communication, Verbal Communication, Healthcare Record Maintenance, Patient Relationship Building, Teamwork, Flexibility
Specialization
Applicants should ideally possess a New Zealand Certificate in Health and Wellbeing and have strong interpersonal skills. Candidates must have a current visa with open work rights, as sponsorship is not provided for this part-time role.
Healthcare Assistant - Part Time at Radius Care
Palmerston North, Manawatū-Whanganui, New Zealand - Full Time
Skills Needed
Personal Care, Empathy, Written Communication, Verbal Communication, Relationship Building, Healthcare Record Maintenance, Patient Independence Promotion
Specialization
A New Zealand Certificate in Health and Wellbeing and relevant experience are desirable. Candidates must possess strong people skills, empathy, and the flexibility to work a rotating roster.
Bank Healthcare Assistant - Wards at Spire Healthcare Group plc
South Cambridgeshire, England, United Kingdom - Full Time
Skills Needed
Patient Care, Ecgs, Blood Pressure Monitoring, Patient Observations, Communication Skills, Interpersonal Skills, Teamwork, Hospital Environment Experience, Theatre Experience, Minor Ops Experience
Specialization
Requires previous experience as a Healthcare Assistant in a hospital setting, specifically with theatre or minor ops experience. NVQ Level 2 or 3 in Health and Social Care or a Care Certificate is desirable.
Experience Required
Minimum 2 year(s)
Healthcare Experienced HR Manager at Jobgether
, , United States - Full Time
Skills Needed
Employee Lifecycle Management, Hr Compliance, Payroll Administration, Talent Acquisition, Employee Relations, Benefits Administration, Performance Management, Hris Proficiency, Strategic Hr Partnership, Onboarding, Offboarding, Candidate Sourcing
Specialization
Requires 3-5 years of HR experience with a strong knowledge of California and Arizona employment laws. A bachelor's degree is required, and experience in healthcare or regulated industries is highly preferred.
Experience Required
Minimum 2 year(s)
Healthcare Coordinator, LPN or RN at Milestone Senior Living Eagle River
Lawton, Iowa, United States - Full Time
Skills Needed
Resident Assessment, Service Plan Development, Electronic Health Records, Medication Administration, Staff Training, Staff Supervision, Budget Compliance, Hipaa Compliance, Dementia Care, Leadership, Interpersonal Skills, Organizational Skills
Specialization
Candidates must be a Licensed Practical Nurse (LPN) in good standing with a current CPR certification. A minimum of 2 years of experience in senior living or long-term care, preferably with dementia care, is required.
Experience Required
Minimum 2 year(s)
Health Care Assistant - Tottenham at HFH Healthcare
London Borough of Wandsworth, England, United Kingdom - Full Time
Skills Needed
Complex Care, Patient Support, Compassion, Reliability, Proactive Care, Attentiveness
Specialization
Candidates must have at least 6 months of experience as a carer and be able to work more than 24 hours per week. Applicants should be attentive, pro-active, and capable of handling challenging care environments.
GBS Healthcare Recovery Advocates at UPS
, , Philippines - Full Time
Skills Needed
Customer Shipment Recovery, Escalation Management, Analytical Skills, Multi Tasking, Oral Communication, Written Communication, Presentation Skills, Policy Execution
Specialization
Preferably holds a Bachelor's degree and possesses strong analytical and communication skills. Ability to multi-task and meet critical deadlines while executing company policies is required.
Registered Health Care Assistant at Bayshore Northern Staffing
Duncan, British Columbia, Canada - Full Time
Skills Needed
Homemaking Services, Personal Care, Caregiving, Customer Service, Infection Prevention, Documentation, Communication, Patient Safety, Mobility Assistance, Repositioning, Household Management, Companionship
Specialization
Candidates must have completed a formal, accredited caregiver training program and possess strong caregiving and customer service skills. The role requires the physical ability to assist with client movement and the ability to pass a criminal background and vulnerable sector check.
Health Care Management Nurse I/II at Oklahoma Department Of Human Services
Enid, Oklahoma, United States - Full Time
Skills Needed
Health Risk Identification, Medical Documentation Analysis, Nursing Service Support Planning, Case Management, Patient Assessment, Interdisciplinary Team Collaboration, Healthcare Auditing, Clinical Review
Specialization
Candidates must hold a valid permanent Oklahoma registered nurse license or eNLC certification. A minimum of two to three years of professional nursing experience is required depending on the level.
Experience Required
Minimum 2 year(s)
Registered Health Care Assistant at Bayshore Specialty Rx
Edmonton, Alberta, Canada - Full Time
Skills Needed
Caregiving, Homemaking, Personal Care, Client Documentation, Infection Prevention, Customer Service, Communication, Physical Assistance, Repositioning, Household Management
Specialization
Candidates must have completed a formal, accredited Registered HCA program and possess strong caregiving and customer service skills. The role requires the ability to perform physical tasks such as lifting and repositioning, along with a clear criminal background check.
Healthcare Assistant - Part Time at Radius Care
Waikiwi, Southland Region, New Zealand - Full Time
Skills Needed
Personal Care, Empathy, Written Communication, Verbal Communication, Relationship Building, Healthcare Record Maintenance, Patient Independence Promotion
Specialization
Applicants should ideally possess a New Zealand Certificate in Health and Wellbeing and have strong interpersonal skills. Flexibility to work a rotating roster and valid open work rights are required.
Healthcare Administration Intern at Care Alliance Health Center
Cleveland, Ohio, United States - Full Time
Skills Needed
Quality Improvement, Compliance, Project Coordination, Epic Ehr, Data Analysis, Microsoft Office, Excel, Sharepoint, Operational Project Management, Healthcare Administration
Specialization
Candidates must be currently enrolled in an undergraduate or graduate program in Healthcare Administration, Public Health, Business, or a related field. Strong organizational, communication, and Microsoft Office skills are required.
Senior Healthcare Sales Executive at RED CELL PARTNERS LLC
, , - Full Time
Skills Needed
Healthcare Sales, Enterprise Sales, Saas Sales, Ai, Value Based Care, Roi Modeling, Account Planning, Pipeline Generation, C Suite Engagement, Regulatory Compliance, Hipaa, Hitrust, Cms, Data Platforms, Cloud Platforms, Strategic Selling
Specialization
The role requires 8+ years of healthcare sales experience with a proven track record of closing complex deals in non-acute segments. Candidates must have deep familiarity with healthcare regulatory requirements and experience selling technical SaaS or AI platforms to C-level executives.
Experience Required
Minimum 10 year(s)
Account Administrator- Healthcare at Lockton Companies - UAE
Quinte West, Ontario, Canada - Full Time
Skills Needed
Client Services, Microsoft Office Suite, Insurance Brokerage, Policy Processing, Financial Reporting, Data Management, Interpersonal Communication, Time Management, Account Servicing, Billing Research, Documentation, Healthcare Insurance
Specialization
A Bachelor's degree in Business Administration or equivalent experience is required, along with up to three years of client services experience. Proficiency in Microsoft Office and the ability to travel are essential.
Experience Required
Minimum 2 year(s)
Registered Health Care Assistant at Bayshore Specialty Rx
Salmon Arm, British Columbia, Canada - Full Time
Skills Needed
Caregiving, Customer Service, Personal Care, Homemaking, Infection Prevention, Patient Documentation, Client Safety, English Communication, Physical Assistance, Community Care
Specialization
Candidates must complete a formal, accredited Registered Health Care Assistant program and possess strong caregiving and customer service skills. Physical ability to lift 23 kgs and a clear Criminal background check with Vulnerable Sector Check are required.
Care Partner - Kangaroo Island at SA Health
, South Australia, Australia - Full Time
Skills Needed
Care Coordination, Person Centred Care, Consumer Directed Care, Home Based Assessments, Care Planning, Staff Supervision, Roster Management, Stakeholder Engagement, Interpersonal Communication, Case Management, Compliance Monitoring, Record Keeping
Specialization
Requires experience in aged care or community service coordination with a focus on consumer-directed care. Must be capable of conducting assessments, managing staff, and maintaining compliance with health guidelines.
Experience Required
Minimum 2 year(s)
Patient Care Technician - Ortho at UW Health
Rockford, Illinois, United States - Full Time
Skills Needed
Patient Care, Cna Certification, Ekg, Cpr, Computer Literacy, Nursing Fundamentals, Orthopedic Care
Specialization
Candidates must be active and eligible in the Illinois Registry for CNA and hold a high school diploma or equivalent. A valid CPR certification is also required for this position.
Medical Director, Care Delivery at 9amHealth
, , United States - Full Time
Skills Needed
Clinical Leadership, Provider Management, Telehealth, Quality Assurance, Clinical Operations, Performance Management, Chart Review, Clinical Onboarding, Evidence Based Medicine, Virtual Care, Regulatory Compliance, Cross Functional Leadership, Strategic Planning, Mentorship, Healthcare Administration
Specialization
Candidates must hold an MD, DO, or NP license with at least 7 years of clinical experience, including a background in telehealth. A minimum of 3 years in a leadership or supervisory role managing clinical providers is required.
Experience Required
Minimum 10 year(s)