About Us:
London Square is a leading residential and mixed-use developer and Aldar-owned company, delivering communities in well-connected locations across Greater London. Since it was established in 2010, the award-winning company has delivered nearly 5000 homes, through a mix of prime, mid-market and homes of all tenures, including affordable homes through its independent provider Square Roots. Aldar and London Square are committed to creating world-class developments, anchored in high quality design, sustainability, and customer service excellence.

KEY SKILLS & EXPERIENCE:

• Experience of working for a Developer in a similar role would be ideal.
• Must have empathy and an ability to stay calm in challenging situations.
• Must be able to manage tasks by priority and stay organised.
• Must be able to communicate in a clear and concise manner.
• Must be able to recognise when an escalation is required.
• Competent in Microsoft Excel, PowerPoint, and Word. (experience in using Clixifix would be beneficial).
• Understanding of NHBC & NHQB - Preferred

ABOUT THE ROLE & TEAM

London Square require a proactive and committed Customer Care Coordinator to join our Customer Care team. London Square is an award-winning Developer who provides exceptional Customer Service, ensuring clear and concise communication with our customers from the point of legal completion, throughout the 24-month Defects Liability Period and beyond. Our Coordinators are an integral part of delivering an exceptional experience for our customers. We require someone to help us deliver on our commitments along with maintaining a strong and lasting relationships with our customers.
The role will be office based working in our Head Office in Uxbridge.

KEY RESPONSIBILITIES:

• Being the first point of contact for our customers and clients via telephone, Email or Defects Portal.
• Co-ordinate resolution of defects with both internal and external teams.
• Arrange and coordinate EOD of defect inspections and close out appointments.
• Keep customers informed on the status of their defects, both within and outside of the warranty period, maintaining clear and concise communication.
• Helping our Customer Care Managers book works and keep track of our Operatives Calendars.
• Ensure our contractors are performing within the set KPIs by chasing updates and closing out completed jobs on our defects reporting portal.
• Issue reports, Purchase Orders and Contra-Charges.