Contact with Patients Manage and maintain patient documents, ensuring accuracy and confidentiality. Oversee patient recall processes and manage workflow efficiently. Monitor and report on Key Performance Indicators (KPIs). Coordinate clinic bookings and cancellations.
Take minutes during meetings and distribute them as required. Handle laboratory results and ensure timely communication to relevant staff. Process claims and manage related documentation. Perform general administrative tasks to support the clinical team.
Update and maintain the practice website with current information. Assist in the preparation of medical reports. Care of Patients Process requests for repeat prescriptions according to practice guidelines. Book interpreter/advocates as requested.
Assist with interpreting where possible. Process requests for patient transport. Handle patient samples in a clinically safe manner. Ensure high levels of hygiene and infection control are maintained.
Engagement with Patients Encourage patient engagement by collecting comments and suggestions. Promote patient questionnaires and feedback mechanisms. Manage and coordinate Patient Participation Group Meetings Administration Act as the first point of contact for patients needing general practice information. Receive, sign for, and store deliveries appropriately.
Prepare and store patient notes securely. Collect and record fees for non-NHS services. File, scan, and retrieve paperwork. Manage patient registrations and deductions.
Enter clear and accurate data into the clinical system. Provide general administrative support as required. Organise training an development for teams Continuity of Care Manage the appointment system to ensure continuity of care with the same clinician where possible. Promote self-management for patients while balancing routine and urgent appointments.
Signpost patients to appropriate alternative sources of advice and support. Accurately take and relay messages from patients. Handle patient correspondence efficiently. Schedule patient treatments and coordinate reminder procedures.
Ensure documentation and consent forms are completed before and after treatments. Participation in Meetings and Learning Actively contribute to team meetings and foster a collaborative work environment. Take responsibility for personal learning and development. Flexibility Provide cover for team members during sickness or annual leave.
Be prepared to work flexibly across different sites if required. Respond positively to changes in role requirements. Undertake additional duties as required by management

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