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Telephonic Rehabilitation Case Manager at Health & Care Management LTD (HCML)
, , United Kingdom - Full Time
Skills Needed
Telephonic Assessments, Clinical Skills, Report Writing, Communication Skills, Case Management, Rehabilitation Methods, Human Anatomy, Mental Health Awareness, Attention To Detail, Customer Service, Time Management, Empathy, Teamwork, Data Entry, Adaptability, Professionalism
Specialization
Candidates must have extensive experience in human anatomy, rehabilitation methods, and report writing. A degree in a health-related field or a recognized clinical qualification is required, along with at least one year of clinical experience.
Experience Required
Minimum 2 year(s)
Care Assistant at City and County Healthcare Group Ltd
Whitchurch, England, United Kingdom - Full Time
Skills Needed
Care, Compassion, Resilience, Complex Care, Assistance, Support, Active Lifestyle, Music, Technology, Event Attendance
Specialization
No prior care experience is required for this role. Candidates should possess care, compassion, and resilience, as full nurse-led training will be provided.
Care Assistant at City and County Healthcare Group Ltd
Aylesbury, England, United Kingdom - Full Time
Skills Needed
Compassion, Respect, Confidence, Personal Care, Manual Handling, Bowel Management, Meal Preparation, Household Tasks, Companionship
Specialization
No prior social care experience is required, but candidates should be compassionate, resilient, and willing to learn. A full UK driving licence and access to a car are necessary for this role.
Care Assistant at City and County Healthcare Group Ltd
Ashington, England, United Kingdom - Full Time
Skills Needed
Complex Care, Tracheostomy Care, Ventilation, Seizure Management, Peg Feeding, Medication Administration, Personal Care, Social Interaction, Moving & Handling Equipment
Specialization
Previous experience in a complex care assistant role is extremely advantageous, particularly with clinical tasks such as PEG feeding and C-Pap ventilation support. Familiarity with medication protocols for seizure management and moving & handling equipment is also beneficial.
Care Assistant at City and County Healthcare Group Ltd
Portadown, Northern Ireland, United Kingdom - Full Time
Skills Needed
Caring, Compassionate, Reliable, Committed, Eager To Learn, Personal Care, Medication Assistance, Mobility Assistance, Companionship, Reassurance
Specialization
No prior experience is required, but candidates should be naturally caring and compassionate. A full UK driving licence and access to a vehicle are necessary.
Care Assistant at City and County Healthcare Group Ltd
Moira, Northern Ireland, United Kingdom - Full Time
Skills Needed
Compassion, Resilience, Personal Care, Medication Support, Housework Assistance, Shopping Assistance, Mealtime Support
Specialization
No prior social care experience is required for this role. Candidates should possess compassion, resilience, and a willingness to learn new skills.
Care Assistant at City and County Healthcare Group Ltd
Penwortham, England, United Kingdom - Full Time
Skills Needed
Caring, Compassionate, Reliable, Committed, Eager To Learn, Driving
Specialization
No prior experience is required, but candidates should be naturally caring and compassionate. A full UK driving licence and access to a vehicle are necessary.
Childrens Care Assistant at City and County Healthcare Group Ltd
Rochford, England, United Kingdom - Full Time
Skills Needed
Personal Care, Medication Administration, Respiratory Care, Seizure Management, Child Care, Compassion, Animal Care, Complex Needs Support
Specialization
The successful candidate will have experience caring for children. This role is an excellent opportunity to enhance your current skill base as a Complex Care Assistant.
Client Manager at City and County Healthcare Group Ltd
Colchester, England, United Kingdom - Full Time
Skills Needed
Care Management, Person Centred Care, Budget Management, Quality Assurance, Team Management, Client Relationship Building, Organizational Skills, Communication Skills, Problem Solving, Health And Social Care Knowledge, Remote Team Management, Training And Development, Coaching, E Learning, Self Directed Learning
Specialization
You need to be an organized and experienced care professional passionate about community care. A driving license and own vehicle are required due to the field-based nature of the role.
Experience Required
Minimum 2 year(s)
Care Assistant at City and County Healthcare Group Ltd
, Northern Ireland, United Kingdom - Full Time
Skills Needed
Caring, Compassionate, Reliable, Committed, Eager To Learn, Personal Care, Medication Assistance, Mobility Assistance, Companionship, Reassurance
Specialization
No prior experience is required, but candidates should be naturally caring and compassionate. A full UK driving licence and access to a vehicle are necessary, along with a commitment to learning and reliability.
Care Assistant at City and County Healthcare Group Ltd
Stockton-on-Tees, England, United Kingdom - Full Time
Skills Needed
Compassion, Resilience, Willingness To Learn
Specialization
Previous experience in a care assistant role is useful but not required. Key attributes include compassion, resilience, and a willingness to learn.
Care Assistant at City and County Healthcare Group Ltd
Tenbury Wells, England, United Kingdom - Full Time
Skills Needed
Compassion, Resilience, Personal Care, Medication Support, Housework, Shopping, Mealtimes, Care Plans
Specialization
No prior social care experience is required for this role. Candidates should possess compassion, resilience, and a willingness to learn new skills.
Care Assistant at City and County Healthcare Group Ltd
, Northern Ireland, United Kingdom - Full Time
Skills Needed
Compassion, Resilience, Personal Care, Medication Support, Housework, Shopping, Mealtimes, Incontinence Management
Specialization
No social care experience is required for this role. Candidates should possess compassion, resilience, and a willingness to learn new skills.
Care Assistant at City and County Healthcare Group Ltd
Luton, England, United Kingdom - Full Time
Skills Needed
Compassionate, Reliable, Proactive, Excellent Communication, Teamwork, Bowel Management, Peg Feeding, Moving And Handling
Specialization
Experience with PEG feeding, bowel management, and moving and handling is essential. A full UK driving licence and access to your own vehicle are also required.
Experience Required
Minimum 2 year(s)
Support Worker at City and County Healthcare Group Ltd
Dartford, England, United Kingdom - Full Time
Skills Needed
Peg Feeding, Medication Administration, Moving & Handling Equipment, Eye Gaze Technology, Complex Care
Specialization
Experience in complex care, particularly with PEG feeding and medication administration, is highly advantageous. Knowledge of moving and handling equipment and eye gaze technology is also beneficial.
Experience Required
Minimum 2 year(s)
Live In Care Assistant at City and County Healthcare Group Ltd
Bristol, England, United Kingdom - Full Time
Skills Needed
Compassionate, Listening, Personal Care, Companionship, Daily Living Activities, Housework, Shopping, Training Support
Specialization
Previous experience in a care setting is desirable. Candidates should be caring, compassionate, and good listeners.
Senior Care Assistant at City and County Healthcare Group Ltd
Hertford, England, United Kingdom - Full Time
Skills Needed
Compassion, Empathy, Patience, Communication Skills, Interpersonal Skills, Leadership Skills, Medication Administration, Health And Safety, Team Leadership, Record Keeping, Flexibility, Supervision, Training And Development, Emergency Response, Dementia Knowledge, Palliative Care Knowledge
Specialization
Candidates should have previous experience as a Care Assistant or Senior Care Assistant and hold an NVQ/QCF Level 2 or 3 in Health & Social Care. Strong communication and leadership skills, along with compassion and reliability, are essential.
Experience Required
Minimum 2 year(s)
Paediatric Head of Nursing - Telford Complex (CCA) at City and County Healthcare Group Ltd
Telford, England, United Kingdom - Full Time
Skills Needed
Clinical Leadership, Nursing, Complex Care, Audits, Clinical Governance, Stakeholder Engagement, Care Planning, Service Delivery, Client Retention, Relationship Building, Team Management, Compliance, Quality Assurance, Operational Collaboration, Best Practices, Proactive Leadership
Specialization
You must be a qualified Nurse with strong clinical expertise in Complex Care and experience in leading nursing teams. A passion for driving standards of care and confidence in audits and clinical governance is essential.
Experience Required
Minimum 5 year(s)
Care Assistant (Drivers Wanted) at City and County Healthcare Group Ltd
Bournemouth, England, United Kingdom - Full Time
Skills Needed
Caring, Kindness, Calm Under Pressure, Open To Learning, Companionship, Driving
Specialization
Candidates should be naturally caring and kind, with a full driving license and access to a car. Experience is not required, but a willingness to learn and engage with clients is essential.
Children Care Assistant at City and County Healthcare Group Ltd
Liverpool, England, United Kingdom - Full Time
Skills Needed
Tracheostomy Care, Peg Feeding, Nebulisers, Oral Suctioning, Colostomy Care, Clinical Monitoring, Personal Care, Condition Management
Specialization
Experience with a range of complex clinical needs including tracheostomy care, PEG feeding, nebulisers, oral suctioning, and colostomy care is essential for this role. You will have the opportunity to expand your clinical skills while making a genuine difference.
Experience Required
Minimum 2 year(s)
Telephonic Rehabilitation Case Manager at Health & Care Management LTD (HCML)
, , United Kingdom -
Full Time


Start Date

Immediate

Expiry Date

24 Feb, 26

Salary

30000.0

Posted On

26 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Telephonic Assessments, Clinical Skills, Report Writing, Communication Skills, Case Management, Rehabilitation Methods, Human Anatomy, Mental Health Awareness, Attention to Detail, Customer Service, Time Management, Empathy, Teamwork, Data Entry, Adaptability, Professionalism

Industry

Wellness and Fitness Services

Description
Job title: Telephonic Rehabilitation Case Manager Location: Fully remote Salary: £26-30k depending on experience Status: Full-time, permanent Purpose of Role: The delivery of a pro-active telephonic based case management service for rehabilitation clients, which utilises the Biopsychosocial model and a stepped care approach to rehabilitation. The case manager will be required to provide clinical and rehabilitation assistance and advice to expertly manage the rehabilitation of injured clients, constantly ensuring they enlist the required medical intervention to support the rehab clients return to their pre-accident level of function. The case manager will also be responsible for customer delight and meeting quality and revenue standards inline with contractual customer SLAs and personal Key Performance Indicators (KPIs). Key Responsibilities: Undertake telephonic assessments following which a holistic clinical approach must be taken to ensure rehab clients are referred through the correct treatment pathways and to provide our customers with rehabilitation • Be aware of customer requirements when delivering rehabilitation case management services; mindful that you will be liaising with customers (insurers, solicitors & employers), rehabilitation clients, medical and health care practitioners, among others • Written and verbal communication of the highest standards and to manage potentially challenging situations • Adherence to prescribed codes of clinical and case management practice in all interactions with clients, customers and stakeholders whilst ensuring a biopsychosocial approach to rehabilitation at all times • Keeping of contemporaneous case management notes in line with codes of clinical and case management practice • Production of professional reports, referral letters and general correspondence to support and direct the effective management of clients’ rehabilitation • Be able to build meaningful and professional relationships with clients, customers and all other stakeholders involved in cases to facilitate clients in achieving their rehabilitation goals in a timely, efficient and effective manner • To achieve agreed personal and team based revenue targets, in line with agreed working practices and contractual customer agreements • Be responsible for ensuring that clients’ files are charged and invoiced appropriately in-line with agreed working practices and contractual customer agreements Person Specification: Essential Experience • Extensive experience of human anatomy and physiology, common personal injuries and rehabilitation methods • A working knowledge of yellow flags and their impact on treatment • A working knowledge of the interaction of mental and physical health in rehabilitation • An understanding of utilising clinical skill set to assess individuals with personal injury and then employ clinical judgment and justification to assist with the ongoing management of their rehabilitation • Previous experience in the undertaking of professional report writing and subsequent GDPR compliant dissemination Desirable Experience: • An understanding of NHS and Social Services provisions with relation to rehabilitation. • 18+ months experience of the personal injury rehabilitation market and prior experience of having worked in the same market sector. Skills & Knowledge • Excellent written and verbal communications skills • Proficient keyboard and computer skills to navigate and utilise HCML’s service delivery and support software programmes • Ability to independently manage own task list/My Cases within agreed timeframes • Evidence of writing comprehensive reports supporting onward needs for rehabilitation interventions. Attributes • The role requires a caring and empathetic individual who is able to work autonomously and also as a key team member. They will also need to be calm, efficient and professional. • Accuracy in case noting, data entry and message taking • Excellent attention to detail • Ability to work calmly under pressure • Ability to adapt and a willingness to learn Qualifications and Training • Degree qualified in a health/rehab related field such as Sports Rehabilitation, Psychology, Sports Therapy OR A recognised clinical qualification in Nursing, Occupational Therapy, Physiotherapy, or Osteopathy. • A minimum of 1 years clinical/hands on experience. This can be through voluntary work and placements. Equal Opportunities Statement HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Responsibilities
The role involves delivering a proactive telephonic case management service for rehabilitation clients, ensuring they receive the necessary medical interventions. The case manager will also be responsible for maintaining high standards of communication and achieving personal and team revenue targets.
Telephonic Rehabilitation Case Manager at Health & Care Management LTD (HCML)
, , United Kingdom - Full Time
Skills Needed
Telephonic Assessments, Clinical Skills, Report Writing, Communication Skills, Case Management, Rehabilitation Methods, Human Anatomy, Mental Health Awareness, Attention To Detail, Customer Service, Time Management, Empathy, Teamwork, Data Entry, Adaptability, Professionalism
Specialization
Candidates must have extensive experience in human anatomy, rehabilitation methods, and report writing. A degree in a health-related field or a recognized clinical qualification is required, along with at least one year of clinical experience.
Experience Required
Minimum 2 year(s)
Care Assistant at City and County Healthcare Group Ltd
Whitchurch, England, United Kingdom - Full Time
Skills Needed
Care, Compassion, Resilience, Complex Care, Assistance, Support, Active Lifestyle, Music, Technology, Event Attendance
Specialization
No prior care experience is required for this role. Candidates should possess care, compassion, and resilience, as full nurse-led training will be provided.
Care Assistant at City and County Healthcare Group Ltd
Aylesbury, England, United Kingdom - Full Time
Skills Needed
Compassion, Respect, Confidence, Personal Care, Manual Handling, Bowel Management, Meal Preparation, Household Tasks, Companionship
Specialization
No prior social care experience is required, but candidates should be compassionate, resilient, and willing to learn. A full UK driving licence and access to a car are necessary for this role.
Care Assistant at City and County Healthcare Group Ltd
Ashington, England, United Kingdom - Full Time
Skills Needed
Complex Care, Tracheostomy Care, Ventilation, Seizure Management, Peg Feeding, Medication Administration, Personal Care, Social Interaction, Moving & Handling Equipment
Specialization
Previous experience in a complex care assistant role is extremely advantageous, particularly with clinical tasks such as PEG feeding and C-Pap ventilation support. Familiarity with medication protocols for seizure management and moving & handling equipment is also beneficial.
Care Assistant at City and County Healthcare Group Ltd
Portadown, Northern Ireland, United Kingdom - Full Time
Skills Needed
Caring, Compassionate, Reliable, Committed, Eager To Learn, Personal Care, Medication Assistance, Mobility Assistance, Companionship, Reassurance
Specialization
No prior experience is required, but candidates should be naturally caring and compassionate. A full UK driving licence and access to a vehicle are necessary.
Care Assistant at City and County Healthcare Group Ltd
Moira, Northern Ireland, United Kingdom - Full Time
Skills Needed
Compassion, Resilience, Personal Care, Medication Support, Housework Assistance, Shopping Assistance, Mealtime Support
Specialization
No prior social care experience is required for this role. Candidates should possess compassion, resilience, and a willingness to learn new skills.
Care Assistant at City and County Healthcare Group Ltd
Penwortham, England, United Kingdom - Full Time
Skills Needed
Caring, Compassionate, Reliable, Committed, Eager To Learn, Driving
Specialization
No prior experience is required, but candidates should be naturally caring and compassionate. A full UK driving licence and access to a vehicle are necessary.
Childrens Care Assistant at City and County Healthcare Group Ltd
Rochford, England, United Kingdom - Full Time
Skills Needed
Personal Care, Medication Administration, Respiratory Care, Seizure Management, Child Care, Compassion, Animal Care, Complex Needs Support
Specialization
The successful candidate will have experience caring for children. This role is an excellent opportunity to enhance your current skill base as a Complex Care Assistant.
Client Manager at City and County Healthcare Group Ltd
Colchester, England, United Kingdom - Full Time
Skills Needed
Care Management, Person Centred Care, Budget Management, Quality Assurance, Team Management, Client Relationship Building, Organizational Skills, Communication Skills, Problem Solving, Health And Social Care Knowledge, Remote Team Management, Training And Development, Coaching, E Learning, Self Directed Learning
Specialization
You need to be an organized and experienced care professional passionate about community care. A driving license and own vehicle are required due to the field-based nature of the role.
Experience Required
Minimum 2 year(s)
Care Assistant at City and County Healthcare Group Ltd
, Northern Ireland, United Kingdom - Full Time
Skills Needed
Caring, Compassionate, Reliable, Committed, Eager To Learn, Personal Care, Medication Assistance, Mobility Assistance, Companionship, Reassurance
Specialization
No prior experience is required, but candidates should be naturally caring and compassionate. A full UK driving licence and access to a vehicle are necessary, along with a commitment to learning and reliability.
Care Assistant at City and County Healthcare Group Ltd
Stockton-on-Tees, England, United Kingdom - Full Time
Skills Needed
Compassion, Resilience, Willingness To Learn
Specialization
Previous experience in a care assistant role is useful but not required. Key attributes include compassion, resilience, and a willingness to learn.
Care Assistant at City and County Healthcare Group Ltd
Tenbury Wells, England, United Kingdom - Full Time
Skills Needed
Compassion, Resilience, Personal Care, Medication Support, Housework, Shopping, Mealtimes, Care Plans
Specialization
No prior social care experience is required for this role. Candidates should possess compassion, resilience, and a willingness to learn new skills.
Care Assistant at City and County Healthcare Group Ltd
, Northern Ireland, United Kingdom - Full Time
Skills Needed
Compassion, Resilience, Personal Care, Medication Support, Housework, Shopping, Mealtimes, Incontinence Management
Specialization
No social care experience is required for this role. Candidates should possess compassion, resilience, and a willingness to learn new skills.
Care Assistant at City and County Healthcare Group Ltd
Luton, England, United Kingdom - Full Time
Skills Needed
Compassionate, Reliable, Proactive, Excellent Communication, Teamwork, Bowel Management, Peg Feeding, Moving And Handling
Specialization
Experience with PEG feeding, bowel management, and moving and handling is essential. A full UK driving licence and access to your own vehicle are also required.
Experience Required
Minimum 2 year(s)
Support Worker at City and County Healthcare Group Ltd
Dartford, England, United Kingdom - Full Time
Skills Needed
Peg Feeding, Medication Administration, Moving & Handling Equipment, Eye Gaze Technology, Complex Care
Specialization
Experience in complex care, particularly with PEG feeding and medication administration, is highly advantageous. Knowledge of moving and handling equipment and eye gaze technology is also beneficial.
Experience Required
Minimum 2 year(s)
Live In Care Assistant at City and County Healthcare Group Ltd
Bristol, England, United Kingdom - Full Time
Skills Needed
Compassionate, Listening, Personal Care, Companionship, Daily Living Activities, Housework, Shopping, Training Support
Specialization
Previous experience in a care setting is desirable. Candidates should be caring, compassionate, and good listeners.
Senior Care Assistant at City and County Healthcare Group Ltd
Hertford, England, United Kingdom - Full Time
Skills Needed
Compassion, Empathy, Patience, Communication Skills, Interpersonal Skills, Leadership Skills, Medication Administration, Health And Safety, Team Leadership, Record Keeping, Flexibility, Supervision, Training And Development, Emergency Response, Dementia Knowledge, Palliative Care Knowledge
Specialization
Candidates should have previous experience as a Care Assistant or Senior Care Assistant and hold an NVQ/QCF Level 2 or 3 in Health & Social Care. Strong communication and leadership skills, along with compassion and reliability, are essential.
Experience Required
Minimum 2 year(s)
Paediatric Head of Nursing - Telford Complex (CCA) at City and County Healthcare Group Ltd
Telford, England, United Kingdom - Full Time
Skills Needed
Clinical Leadership, Nursing, Complex Care, Audits, Clinical Governance, Stakeholder Engagement, Care Planning, Service Delivery, Client Retention, Relationship Building, Team Management, Compliance, Quality Assurance, Operational Collaboration, Best Practices, Proactive Leadership
Specialization
You must be a qualified Nurse with strong clinical expertise in Complex Care and experience in leading nursing teams. A passion for driving standards of care and confidence in audits and clinical governance is essential.
Experience Required
Minimum 5 year(s)
Care Assistant (Drivers Wanted) at City and County Healthcare Group Ltd
Bournemouth, England, United Kingdom - Full Time
Skills Needed
Caring, Kindness, Calm Under Pressure, Open To Learning, Companionship, Driving
Specialization
Candidates should be naturally caring and kind, with a full driving license and access to a car. Experience is not required, but a willingness to learn and engage with clients is essential.
Children Care Assistant at City and County Healthcare Group Ltd
Liverpool, England, United Kingdom - Full Time
Skills Needed
Tracheostomy Care, Peg Feeding, Nebulisers, Oral Suctioning, Colostomy Care, Clinical Monitoring, Personal Care, Condition Management
Specialization
Experience with a range of complex clinical needs including tracheostomy care, PEG feeding, nebulisers, oral suctioning, and colostomy care is essential for this role. You will have the opportunity to expand your clinical skills while making a genuine difference.
Experience Required
Minimum 2 year(s)
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