Desired Candidate Profile

Business Intelligence & Analytics

• Develop and maintain enterprise dashboards, scorecards, and KPI reports using Power BI.
• Analyze business performance across retail stores, e-commerce, quick commerce, pharmacy operations, and distribution channels.
• Convert large datasets into actionable business insights and recommendations.
• Create automated reporting frameworks to support leadership decision-making.
• Monitor sales, inventory, availability, margins, stock aging, procurement efficiency, fulfillment KPIs, and customer service metrics.
• Perform trend analysis, forecasting, and root cause analysis to support business growth initiatives.
• Ensure data integrity, accuracy, and consistency across reporting platforms.
• Articulation of Business performance in terms of presentable BI Dash Boards with Insights

Data Management & Governance

• Capture and monitor data across the complete retail pharmacy value chain.
• Establish data governance standards and reporting controls.
• Extract, cleanse, transform, and validate data using SQL and other analytical tools.
• Maintain master data quality and support data standardization initiatives.
• Work with business functions to improve data availability and reporting accuracy.

PMO & Project Governance

• Support strategic business transformation initiatives across retail and omnichannel operations.
• Track project milestones, risks, issues, dependencies, and action plans.
• Develop project dashboards and executive management reports.
• Facilitate governance meetings and stakeholder reviews.
• Monitor project delivery timelines and business outcomes.
• Ensure alignment between business requirements and execution teams.
• Align Partner deliveries based on business priorities & Impact.

Retail Pharmacy & Supply Chain Analytics

• Analyze end-to-end business processes covering:

o Retail Brick & Mortar Stores

o Procurement

o Finance

o Inventory Planning

o Supply Chain Operations

o Warehousing

o Online/ eCom Sales

o Distribution, Home Delivery & Last Mile Fulfillment

• Identify operational gaps and recommend process improvement opportunities.
• Build KPI frameworks for operational efficiency and service excellence.
• Support demand planning and inventory optimization initiatives.

D365 & Systems Management

• Act as a business liaison for Microsoft Dynamics 365 related reporting and analytics requirements.
• Understand data flows across D365 modules and business processes.
• Coordinate with IT and system vendors on report enhancements and data requirements.
• Ensure business reporting requirements are effectively translated into technical solutions.

Finance & Commercial Coordination

• Partner closely with Finance, Commercial, and Operations teams for performance tracking.
• Support business reporting related to:
• Revenue
• Gross Margin
• Inventory Health
• Working Capital
• Operational Efficiency
• While financial reconciliations remain with Finance, the role will ensure accurate data capture, validation, and reporting across all transaction stages.
• Provide analytical support during budgeting, forecasting, and business reviews.

Vendor & Stakeholder Management

• Partner closely with Finance, Commercial, and Operations teams for performance tracking.
• Monitor vendor deliverables and service levels.
• Coordinate requirements gathering and solution implementation.
• Work closely with cross-functional stakeholders including:

o Retail Operations

o Commercial

o Supply Chain

o Ecommerce

o Finance

o IT

o External Vendors

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