EDUCATION AND EXPERIENCE:

• GCSE Qualifications
• General IT/Technology Qualifications
• Excellent Stakeholder Engagement
• Problem Solving Mindset

SUMMARY (MAJOR PURPOSE OF THE ROLE):

To work as an integral part of the Infrastructure Support Team within Drive IT aligned with the Support of IT Software & Hardware throughout International Sites.
To continue to develop skill sets appropriate to aid in the support of technology maintaining a good all-round knowledge of current, legacy & future tech.
Engage with stakeholders at all levels within the business looking for ways to improve and enhance user experience.

MAIN ACTIVITIES/RESPONSIBILITIES:

• 2nd Line Tickets relating to Infrastructure, Patching, Security & Hardware.
• Support the IT Helpdesk to Provide Cover where Needed.
• Support in Cyber Essentials Remediation & Accreditation.
• Support Senior Manager, Global Infrastructure & Cybersecurity where appropriate.
• Work with the International Service Delivery Manager & Team where required.
• Network Monitoring
• Involved in Server Building.
• VMWare Monitoring & Maintenance.
• Documentation Creation and maintenance
• Assist in making Software & Hardware more efficient.
• Provide Out of Hours support where required within the agreed scope.
• Stakeholder Engagement at all Levels
• Assisting in training of new solutions to employees.
• Assist with Administration and development of Digital Applications.
• Improve self-knowledge via Online Learning and other resources.
• Maintain good documentation & Training Guides for internal & external Staff.
• Enhance collaboration with Global IT team to enhance user experience.