PERMANENT

We’re looking for a Patient Access Officer to join our Patient Access team based at The Wellington Hospital. This is your opportunity to become a vital part of the UK’s largest private healthcare provider. Candidates with a background in customer-facing roles—such as retail or hospitality—are encouraged to apply. Your interpersonal skills, positive attitude, and customer service experience will be invaluable in delivering a 5-star patient experience.
Your duties as a Patient Access Officer will include providing a comprehensive range of administrative services to consultants and other third parties that will assist in promoting the successful management of all aspects needed to facilitate a seamless patient pathway. In this role, you will be able to facilitate the patient’s experience by providing a 5-star and world class service to our internal and external stakeholders through a seamless patient journey with a high level of customer care at all times whilst handling a high volume of activity.
For candidates from retail or hospitality, this role offers a unique opportunity to bring your customer service skills into a healthcare environment, where you can grow professionally and have a direct impact on patient care. You’ll gain valuable experience in a clinical setting, with opportunities for career progression through internal and external training

WHAT YOU’LL DO:

• Greet patients and visitors with a friendly and professional demeanour, ensuring they feel supported and valued from the moment they arrive.
• Engage with patients throughout their journey, addressing queries, providing clear communication, and maintaining a welcoming environment.
• Respond promptly to any patient or third-party requests, demonstrating empathy and understanding in every interaction
• Maintain accurate and up to date information on the hospital database during the patient journey.
• Formally pre-register or register all patients onto HCA databases.
• Ensure all relevant Patient documents are signed and scanned to the patient accounts.
• Manage patient waiting areas to ensure the Patient Access Service runs smoothly.
• Coordinate and facilitate all patient bookings where applicable.