WHY CLIPBOARD EXISTS:

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent.

ABOUT CLIPBOARD:

Clipboard is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental Offices, Schools, etc).
We are a YC Top Company with a global, remote team of 700+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the US, where tens of thousands of professionals work with us every year.
We are looking for your help to keep growing so we can serve more professionals and workplaces.
To learn more about us, take a look at our website here.

SYSTEM REQUIREMENTS

To succeed in this role, you must have:
✅ A reliable laptop/desktop (no Chromebooks or Linux OS).

ABOUT THE ROLE

Clipboard Health is looking for highly motivated, customer-focused individuals to join our team as B2B Support Specialists (HCF Agents). This is not a traditional call center role—you will be the frontline account manager for our most valuable business clients: healthcare facilities (HCFs). Your job is to proactively solve client issues, prevent churn, and ensure a seamless experience for our customers.
We don’t measure success by any 1-2 metric scores alone—we care about whether you truly solve problems and help our business customers succeed.

WHAT YOU’LL DO

✅ Own and resolve customer issues end-to-end – Act as the primary support contact for healthcare facilities, handling phone calls and emails with urgency and precision.
✅ Prevent churn & drive retention – Identify potential issues before they escalate and work closely with internal teams to retain customers.
✅ Engage in real-time problem-solving – Handle at least 30 calls and 15 email tickets daily, ensuring that each customer interaction results in a real solution, not just a quick fix.
✅ Work independently in a fast-paced environment – We seek self-starters who can think on their feet and don’t require micromanagement.

We offer a variety of shifts with different start times and working day combinations. Flexibility increases your chances of matching our current openings, which can shift regularly. You’ll be asked to confirm the hours you’re available to work. Days off will be assigned based on business needs and do not change week to week. All shift times are listed in Pacific Time (US/Los Angeles), so you’ll need to convert them to your local time zone.

• If your availability aligns with current needs, you will be in consideration to move forward with the hiring process.
• If your availability does not align with current needs, we will contact you if and when your preferred schedules become available.
• Weekend availability is required. If you’re not available on weekend this may not be the right time to apply