WHO IS DRIVE DEVILBISS

Drive DeVilbiss has become a leading manufacturer and supplier of medical products with a strong and consistent track record of growth achieved both organically and through acquisitions. We are proud of our high-quality, diverse product portfolio, channel footprint and global operating scale. Our products are sold into the homecare, long-term care, retail, and e-commerce channels in more than 80 countries around the world.

EDUCATION AND EXPERIENCE:

• Full UK Driving License Required.
• A Passport is desirable.
• Enhanced DBS Check will be required due to customer visits.
• Strong customer service background.
• Field based Training experience essential.
• Confidence dealing with Stakeholders at all levels.
• Presentation Skills, Comfortable with Microsoft Office Product Suite.
• Excellent written and verbal English skills.

SUMMARY (MAJOR PURPOSE OF THE ROLE):

To equip both internal and external customers with the knowledge to utilize our ASSIST software (powered by Salesforce) by facilitating and delivering training solutions and in-person training programs. Engage, motivate and support learners to achieve their objectives through a confident and versatile delivery style.
This role will include significant travel and overnight stays.

MAIN ACTIVITIES/RESPONSIBILITIES:

• Carry out internal staff training and refresher sessions on the current system.
• Visit customers sites (predominately NHS Sites) to carry out training and on occasion remote training via Teams.
• Support with the creation of customer centric easy to follow user guides to supply to Clients including some Video Demonstrations.
• Creating and delivering customer centric learning solutions and training programs for Salesforce ASSIST software
• Devising and implementing training strategies for customers based upon individual client needs in line with planned software rollout and Head of Contracts input.
• Work with internal customers and external key stakeholders to understand how we can enhance, develop and improve the efficiency and ease of use of the current version of Assist.