Job Title: Night Auditor
Reports To: General Manager
FLSA Status: Non-Exempt
Summary: The Night Auditor is responsible for checking guests into the hotel while reconciling the previous day’s business.

QUALIFICATIONS:

Education and/or Experience: High School Diploma (or GED or High School Equivalence Certificate) preferred.

• Processes guest check-in and check-out in a hospitable and friendly manner
• Provides good customer service
• Enforces and executes all cash handling, check, and credit policies in order to accurately balance transactions, charges and payments, and guest billing
• Delivers all guest messages, mail, and packages in a timely manner
• Maintains accurate guest and room status information by completing thorough reviews as assigned
• Operates front desk equipment including but not limited to: switchboard and PMS
• Maintains consistent communication especially with all departments
• Completes necessary shift paperwork and ensures accuracy on: shift checklist, log book, courtesy call back log, and all other forms or checklists assigned.
• Verifies credit cards for authorization using electronic acceptance methods
• Closes guest accounts at time of check out and assures satisfaction
• Research’s and attempts to resolve problem within established guidelines
• Completes the reservation process for both guest rooms and meeting rooms ensuring the correct rate from the Property Management System is provided
• Performs an average score of at least 5 on two test calls per calendar year
• Completes coaching calls as required
• Assists with cleaning up the lobby and setting up and monitoring the breakfast bar
• Processes all PMS reports to close and reconcile the previous day’s business
• Submits the Drift Report to the corporate office
• Operates the laundry as directed
• Completes a minimum of 2 Internet sales leads per week instructed by the General Manager
• Performs all other duties as may be assigned