WHO WE ARE:

For over 30 years the Center for Primary Care (CPC) has cared for families in the CSRA by providing patients with the most convenient, accessible, and personal healthcare available. Our mission is to improve the health and wellbeing of the families we serve by providing compassionate and high-quality care in a joyful setting. The physicians, healthcare professionals, and support team at our 9 practices, plus laboratory, imaging, and corporate locations work to transform our mission into action.
.What our employees say:
At Center for Primary Care, we understand that the work environment is as important as the hard work you do. Center for Primary Care is Great Place to Work Certified which means our employees share feedback on their work culture experiences and we listen and strive to create positive employee experiences centered on joy, trust, and belonging.
Learn more about CPC’s culture and Great Place to Work Certification by clocking on the link below:
Working at Center for Primary Care | Great Place To Work

QUALIFICATIONS FOR SUCCESS:

Education and Experience Requirements
Education: High School Graduate or GED required.
License/Certification: Certified Medical Assistant/or LPN required. BLS Instructor Certification preferred.

Experience: 5+ years in a Medical Office environment. Leadership, supervisory, or training experience is strongly preferred.

• Problem Solving/Analysis
• Communication Proficiency-Verbally and Written
• Organization Skills
• Technical Capacity
• Collaboration Skills
• Detail Oriented
• Flexible and Adaptable to Change
• Patient
• Reliable transportation required as job entails travel to multiple sites
• Advance knowledge of electronic medical record systems, specifically Athena1preferred.

Essential Functions

Reporting to the Director of Training and Development, the Training Specialist is responsible for assisting with EMR training and ongoing medical office competency education and verification for both administrative and medical assistant clinical staff in the office setting to ensure compliance and best practices. The Training Specialist works with administration, operations, physicians, and directors to develop procedures, materials, and implement training to ensure competency as well as clinical and administrative excellence at Center for Primary Care.

• Assist with the coordination and delivery of training and provide ongoing support/shadowing for new personnel.
• Assist with ongoing EHR navigation, clinical skills, and workflow training for existing staff.
• Organize and prepare materials and supplies for training.
• Provide training and assist with oversight/scheduling of float pool employees.
• Help with creation and assist in continued improvement of training support materials.
• Provide classroom, virtual, and one-one-one support for staff and providers.
• Serves as a subject matter expert in administrative and clinical processes, EHR system, and workflows.
• Assist with testing and troubleshooting EHR applications and processes.
• Evaluate and track staff competencies for new hires and existing staff.
• Collaborate with management and staff to identify and assess learning needs impacting operational effectiveness.
• Assist with documentation and maintenance of procedures and processes.
• Evaluate trainees, training courses, objectives, and providing constructive feedback for effectiveness of training.
• Conduct follow-up studies of completed training programs to evaluate and measure results and modify as needed.
• Help provide training and reporting, ensuring all providers and staff are current in CPR certification.
• Assist with onboarding of new providers to include EMR training and coordination of various departments to ensure all tasks are completed.
• Works in a medical office environment as assigned performing both administrative and clinical duties on a regular basis to keep skills pertinent to current office processes and procedures.
• Oversee and update training page on intranet.
• Provide support and oversight of virtual medical assistants.
• Assist with VMA productivity and prior authorization reporting to include reviewing patterns and identifying opportunities for improvement.
• Help with facilitation of new hire orientation.
• Other duties as assigned.

All essential functions must be performed. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions. The above information is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be an exhaustive list of responsibilities, duties and skills required of personnel so classified. Examples listed do not preclude the performance of other duties similar in nature or in level of complexity.