Full job description

Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Club Lounge F&B Service Attendant to join our Club Lounge team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city’s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Club Lounge Department, the Club Lounge F&B Service Attendant is responsible for meeting and exceeding guest expectations by providing efficient and courteous Club Lounge services, guest relations and excellent food and beverage service in accordance with Legendary Quality Experiences. The Club Lounge F&B Service Attendant reports to the Club Lounge Manager.

As Club Lounge F&B Service Attendant, you will be responsible for the following duties:

• Maximize Guest Loyalty and Guest Satisfaction in daily operation.
• Ensure Legendary Quality Experience (LQE) standards are fully implemented, maintained, and executed to meet and exceed guests’ expectations.
• Provide recommendations for wine and dining.
• Ensure the beverage and self-service stations are properly set with sufficient stocks.
• Maintain neatness and cleanliness of the Mandarin Club Lounge.
• Set up the Breakfast buffet and prepare the lounge for breakfast service.
• Seat the guest and provide excellent service for breakfast and drink service.
• Set up the buffets on time and replenish them if necessary.
• Clear and reset the tables.
• Prepare and serve drinks and cocktails.
• Keep the pantry and lounge in perfect condition.
• Clean the operating equipment if there is no steward in the afternoon/evening.
• Serve welcome drink when there is a check-in.
• Collect the afternoon and evening buffet set-ups from the kitchen and return the leftovers.
• Counts the operating equipment.
• Collect the orders from the storeroom.
• Prepare the operating equipment daily for the service.

As Club Lounge F&B Service Attendant, we expect from you:

• Previous experience in the same role in a luxury hotel is preferred, resort experience is required
• Fluent in English, additional language will be a benefit
• Initiative with good customer service skills
• Related working F&B experience in hotel/restaurant is a must
• Enjoy interacting with guests and meeting new people
• Good communication and interpersonal skills, team player
• Dynamic and energetic

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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