Job Description

Customer Success Associate

About Us:

Yubi Group, is a leading player in the fintech space, revolutionising data-driven solutions. As part of one of India’s fastest-growing fintech unicorns, we empower businesses with data insights that drive informed decision-making. We are expanding our presence in the UAE and are looking for a highly motivated Customer Success Associate to join our team.

Role Overview:

The Customer Success Associate you will be the primary point of contact for our clients, ensuring smooth adoption, satisfaction, and expansion of Yubi’s fintech products. You will be responsible for managing client relationships post-implementation, ensuring timely issue logging and resolution, driving cross-functional collaboration, and maintaining client satisfaction through continuous engagement.

Key Responsibilities:

• Client Retention & Growth
  • Monitor client health scores, usage patterns, and adoption trends to identify risks and opportunities.
  • Proactively engage clients to prevent churn and ensure high retention.
  • Identify upsell and cross-sell opportunities, collaborating with sales teams for expansion.
• Issue Management (Logging & Resolution)
  • Establish a structured process for issue logging, tracking, and resolution through CRM/ticketing tools.
  • Coordinate with product, operations, and tech teams to resolve client issues promptly.
  • Provide proactive communication and updates to clients during issue resolution.
  • Maintain detailed records of incidents, root-causes, and solutions for continuous improvement.
• Sales Strategy & Execution:
  • Develop comprehensive business development plans and sales strategies to meet or exceed new sales targets.
  • Collaborate with the marketing team to align business development efforts with go-to-market strategies.
  • Continuously track market trends and competitor activities to position the company’s offerings effectively.
  • Assist in identifying new markets and customer segments for

Full job descriptionAbout Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

The Manager, Sales Enablement & Process Management is responsible for driving consistency, effectiveness, and operational excellence across key seller processes within Visa's Commercial & Money Movement Solutions (CMS) organization in CEMEA.

This role owns the frameworks, governance, enablement, and continuous improvement of critical sales processes that support seller productivity and commercial execution.

Working across Product, Commercialization, Sales Excellence, Finance, Marketing, and Regional Leadership teams, the role ensures sellers have access to the right content, processes, tools, training, and governance structures required to execute effectively.

The role acts as the regional process owner and orchestrator for key seller programs including Knowledge Management, AANR governance, Sales Plays, Lead Management, Training Management, and SIP governance support, ensuring alignment between global direction and regional execution.

Key Responsibilities:

Knowledge Management Framework & Platform Governance

• Own the CEMEA CMS knowledge management framework and govern Compass and SharePoint as trusted, accessible sources of seller content.
• Establish clear standards for content ownership, quality, lifecycle, structure, and review in partnership with Product, Commercialization, and Business Unit teams.
• Continuously improve content relevance, discoverability, platform adoption, and the overall seller