EDUCATION

• Bachelor’s Degree Business Administration, Information Technology or related field Required
• Master’s Degree Business Administration or Information Technology Preferred

EXPERIENCE

• At least ten (10) years progressively increasing responsibility as a functional and technical subject matter expert in Information Technology or Human Resources Information technology within large, a complex organization Required
• At least seven (7) years progressive leadership experience in a large, complex organization Required
• Healthcare or related experience Preferred

KNOWLEDGE, SKILLS AND ABILITIES

• Systems thinker with strong understanding of our human capital systems accelerate achievement of CHOP’s goals. Thought leader with a pulse on market trends and leading practices.
• Influencer with strong interpersonal, communication, and change management skills. Relationship builder and collaborator who can inspire teams to deliver against aggressive goals.
• Innovative and tech forward with experience in leveraging basic and intelligent automation to improve productivity and outcomes. Proficient with candidate relationship management, applicant tracking, and other HR information systems. Adept with data and analytics.
• HR Cloud Software Expertise (e.g. Workday, SAP, SuccessFactors, ServiceNow HR Service Delivery, Hyland Document Management, Phenom People, etc.) including application support, systems administration, configuration, and security administration
• HR domain knowledge and experience
• Proficiency using MS Office applications including MS Access, MS Excel, and MS PowerPoint
• Project management skills, knowledge, and experience to effectively interact and collaborate successfully with all levels
• Ability to adapt to rapidly changing technology and apply it to business needs, leveraging agile methodology
• Ability to establish and maintain a high level of stakeholder trust and confidence
• Ability to analyze project needs and determine resources needed to meet objectives and solve problems that involve remote and elusive symptoms, often spanning multiple environments in a business area
• Management experience with leading multi-disciplined, high performance work teams
• Developing and monitoring delivery of efficient and effective solutions to diverse and complex business problems
• Ability to work under pressure and multitask with composure and resilience
• Effective negotiation skills
• Ability to handle ambiguity well
• Ability to exercise independent judgement to handle all types of situations
• Ability to handle sensitive and confidential information
  To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must be fully vaccinated against COVID-19 and receive an annual influenza vaccine. Learn more.

• Accountable for strategy, deployment, operations, vendor management, governance and compliance for ~50 distinct HR applications with over 300 integration points, supporting a 30,000K workforce.
• Manages 5 – 8 major capital projects per year.
• Collaborates within Human Resources and with clinical, operational, and administrative leaders throughout the enterprise to:
• Develop, manage, coach, motivate a high performing team of 10 - 15 people with operating budget of ~$4M. Continue to grow team’s consultative skills; evolve team into agile, trusted business partners. Perform general management duties including (but not limited to): budgeting and expense, performance & productivity, reporting, and compliance.
• Active member of the HR Community of Practice. Build and maintain relationships with key leaders across CHOP; be recognized as a thought leader, and trusted advisor.
• Collaborate with Digital Technology Services, Finance, and others to assess, select, implement, and leverage enterprise systems. Represent HR on steering committees and governance bodies. Manage and refine reliable, scalable infrastructure for optimal candidate, employee, and manager experiences.
• Accountable for HR footprint including support model, internal/external integrations, managing third-party relationships and vendors. Ensure return on investment for HR related systems. Accountable for domain security, governance, data definitions, integrity, quality, reporting, analytics. Influences data-driven decision making.
• Directs program management, resource management, and project management. Ensure strong product ownership and effective release of features and functionality, user experience to address operational needs.