QUALIFICATIONS:

• A minimum of two to three years experience in a bartender role is required.
• Attended a bartending school and received a bartending certificate is an asset.
• Must have Serving it Right and FoodSafe Level 1 Certification.
• Extensive knowledge of food and various alcoholic and non-alcoholic beverages, including cocktail recipes and mixology techniques.
• A positive, upbeat attitude with the ability to work well under pressure within a team.
• Excellent organizational and time management skills.
• Must have a flexible schedule and be available to work early mornings, evenings, weekends, and holidays.
• Must be able to speak, read, write, and understand English, a second language is an asset.
• Must have strong communication and interpersonal skills, both verbal and written (via phone and in-person).
• OpenTable knowledge is an asset / Micros knowledge is an asset or able to learn.
• Must be able to bend, stoop, squat, and stretch to fulfill a variety of opening or closing duties.
• Must be able to stand and exert well-paced mobility for up to 5 hours in length and be able to lift up to 50 lbs. on a regular and continuing basis.
• Requires manual dexterity to use and operate all necessary equipment.
• Strong multitasking abilities and the ability to work under pressure.
• Positive attitude and a passion for providing exceptional guest experiences.

ABOUT US

The Sheraton Vancouver Wall Centre and The Westin Wall Centre, Vancouver Airport are dedicated to providing guests with exceptional quality, service, and value. These guiding principles are evident with every check-in, bed made, or breakfast served. You can see this commitment to quality in the physical properties of the hotels themselves; located in the heart of the city and at Vancouver’s airport, surveying the magnificent natural elements that combine to make Vancouver one of the most beautiful cities in the world. We are proud to be Vancouver built, Vancouver owned, and Vancouver run.
A wall is only as strong as those that build it. Our associates are brought together by the fundamental sense of self-worth they derive from helping others. While each person’s talents are a credit, it is an individual’s commitment to the group effort that creates excellence.
Our foundation is exceptional people, and our passion is supporting them to succeed and exceed. More so than experience or education, it is a unanimous enthusiasm that is most highly valued. For those who work hard and consistently display positive attitude and aptitude, the opportunities for growth are endless.

ROLE PURPOSE:

The Restaurant Bartender plays a vital role in creating a welcoming and enjoyable dining experience for guests by crafting and serving a variety of beverages, providing excellent customer service, and maintaining a clean and organized bar area. The bartender is responsible for preparing alcoholic and non-alcoholic beverages according to established recipes and customer preferences, engaging and connecting with guests, and ensuring a high level of guest/customer satisfaction.

RESPONSIBILITIES:

• Prepare a wide range of alcoholic and non-alcoholic beverages, including cocktails, mocktails, beer, wine, coffee, and soft drinks, following established recipes and standards.
• Maintain a thorough knowledge of the beverage menu, ingredients, and preparation methods.
• Ensure accurate measurements and proper pouring techniques to maintain consistency in beverage quality.
• Greet customers in a friendly and professional manner, providing a positive first impression.
• Take customers’ orders and make personalized drink recommendations based on their preferences.
• Engage with customers, create conversations, and provide a welcoming atmosphere at the bar.
• Enter orders into the POS system accurately, ensuring special requests are communicated to the kitchen.
• Prepare drinks promptly and efficiently, ensuring a timely delivery to guests.
• Monitor multiple orders and prioritize tasks to maintain a smooth flow of service during busy periods.
• Deliver food and beverages to tables in a timely and organized manner.
• Monitor table needs and refill drinks, clear dishes, and reset tables, as necessary.
• Communicate effectively with kitchen staff and other servers to ensure smooth service flow.

RESPONSIBILITIES CONTINUES:

• Collaborate with colleagues to create a positive work environment and contribute to a cohesive team.
• Participate in all supportive functions as needed, by providing direct service to guest, including but not limited to serving tables, seating guests and general duties.
• Continuous knowledge sharing and training of team bartenders.
• Maintain a comprehensive understanding of the menu, including ingredients and preparation methods.
• Be prepared to explain menu items, including potential allergens and dietary options.
• Understanding of common food allergens.
• Offer/ Suggest premium or featured beverages to customers, utilizing knowledge of available options.
• Promote ongoing specials, events, and promotions to enhance customer experience and drive sales.
• Proactively recommend additional items such as appetizers, desserts, or specialty drinks.
• Use suggestive selling techniques to enhance the dining experience and increase revenue.
• Ensure the bar area is clean, organized, and well-stocked before, during, and after service.
• Assist in cleaning and resetting tables for incoming guests.
• Maintain proper condition and cleanliness of dining areas and servicing equipment.
• Restock supplies, garnishes, and glassware as needed throughout the shift.
• Assist in loading and unloading glasswasher.
• Ensure proper functioning of bar equipment and promptly report any maintenance issues.
• Ensure station and table set-ups are complete and perform various side duties as assigned by the F&B Manager and other memos from management.
• Follow duties list and any other duties added by the F&B Outlets Manager and Assistant Manager.
• Follow Wall Centre’s Hotel’s policies, procedures, adhere to appearance standards memo.
• Accurately process guest payments, handling cash and credit card transactions.
• Provide guests with itemized bills and process payments efficiently.
• Keep track of tabs and ensure accurate billing for each guest.
• Liquor orders need to be placed.

RESPONSIBILITIES CONTINUES:

• Follow food safety and sanitation guidelines to maintain a hygienic and safe environment for guests and staff.
• Adhere to legal drinking age requirements and verify guests’ IDs, as necessary.
• Monitor customer alcohol consumption and behavior, taking appropriate actions to prevent overconsumption and ensure safety.
• Listen to guest feedback and address any concerns promptly and professionally.
• Escalate complex issues to the appropriate management personnel.