Nurse Next Door Home Care Services operates in the home care industry, providing essential services to the elderly and individuals with disabilities. Their mission focuses on enhancing the quality of life through compassionate care.

1. Solidify Your Leadership Skills

• Mentorship & Team Guidance: The role emphasizes peer mentorship and supporting a team of PSWs. You’ll need to foster trust and respect among the team while guiding them through challenges. Strengthening your leadership and mentoring skills will be vital to help your team succeed.
• Conflict Resolution: As a lead, you’ll be expected to handle disputes or misunderstandings within the team or with clients. Having a calm, problem-solving mindset is crucial. Developing strong conflict resolution skills will help maintain a harmonious team dynamic

Experience:

• PSW: 5 years (required

The Care Ambassador - PSW Lead position you’re interested in is a great opportunity for someone with a lot of experience and a passion for both leadership and client-centered care. If you’re looking to make the most out of your experience in this role, here are a few tips to ensure you thrive in this position:

1. Solidify Your Leadership Skills

• Mentorship & Team Guidance: The role emphasizes peer mentorship and supporting a team of PSWs. You’ll need to foster trust and respect among the team while guiding them through challenges. Strengthening your leadership and mentoring skills will be vital to help your team succeed.
• Conflict Resolution: As a lead, you’ll be expected to handle disputes or misunderstandings within the team or with clients. Having a calm, problem-solving mindset is crucial. Developing strong conflict resolution skills will help maintain a harmonious team dynamic.

1. Master Client-Centered Care

• You’ll be the client expert, so learning every detail about each client’s preferences, needs, and family dynamics will be key. Make sure you’re always listening actively and empathetically. The goal is to ensure that the team is always providing personalized, compassionate care.
• Use your organizational skills to stay on top of all client care plans and updates. Be proactive in identifying potential issues before they escalate.

1. Work Closely with Nurses & Management

• Collaboration will be a huge part of your role, especially in care coordination with the Nurse Manager. Strengthen your ability to work across teams and ensure communication is clear and open. This ensures you’re not only meeting the needs of clients but also working effectively with the management team to achieve optimal outcomes.
• Be open to feedback and share insights on how processes can be improved. Your input will help shape the service delivery.

1. Foster a Positive Team Culture

• Leading by example is essential in this position. Encourage professional behavior and compassion, and build a work environment that values respect and teamwork.
• Support the professional growth of your team. Actively assist in onboarding new PSWs and providing ongoing mentorship to ensure they meet high standards of care.

1. Autonomy & Problem Solving

• This role requires flexibility, so being able to adjust to emergency coverage, changes in schedule, or unforeseen issues will be important. Keep a proactive and solution-oriented mindset, especially when managing unexpected problems.
• Being a reliable, independent problem-solver will help the team stay on track, even when you’re working autonomously or remotely.

1. Exceptional Communication

• With the responsibility to act as a bridge between the PSWs, Clients, and Management, honing your communication skills will be a priority. This means clear, written communication as well as effective verbal communication during meetings, case reviews, and family interactions.
• You’ll need to share feedback, concerns, and suggestions regularly with management and staff. It’s also important to encourage open communication among the entire team, ensuring that everyone feels heard.

1. Commitment to Continuous Improvement

• The role encourages a culture of improvement. Whether it’s improving the care delivered, streamlining processes, or addressing staffing concerns, always look for ways to enhance your work and the team’s performance.
• Stay current with best practices in PSW care and consider additional training opportunities to advance your knowledge.

1. Community Engagement

• The company emphasizes community engagement and self-led company promotion. You’ll have a chance to take the lead on creating and promoting events that strengthen the company’s presence and reputation. Consider how you can make a positive impact on the wider community. Having fun and creating an impact in the community is key.
• This is a leadership role with room for advancement. Be open to expanding your responsibilities, whether it’s managing a larger team, stepping into higher-level administrative duties, or expanding your skill set in other areas of healthcare management.

1. Take Advantage of Flexibility

• The role offers flexibility in schedule and autonomy. Use this opportunity to create a balance that works for your lifestyle while still ensuring high-quality care. It also means you’ll need to be adaptable and reliable in providing emergency coverage or handling urgent issues as they arise.

The Care Ambassador – PSW Lead is an ideal role for someone who is both passionate about direct care and looking to take on more leadership responsibility. If you’re someone who thrives in a mentoring role, can communicate effectively, and are highly organized, you’ll do very well in this position. Your ability to build strong relationships with your team, clients, and management will set you apart and ensure a positive, impactful experience.

Does this role align with your interests and strengths?

As an Ambassador at Nurse Next Door Home Care Services in Canada, you will play a vital role in making lives better for our clients. This position is significant as it embodies our commitment to providing exceptional home care services that enhance the well-being of those we serve.

• Qualifications
• Personal Support Worker (PSW) with minimum of 5 years of experience
• Strong skills in patient care and working with individuals with disabilities.
• Knowledge of senior care practices and dementia care is a must.
• Expert with technology (various sofware, apps, etc).
• Excellent communication and interpersonal skills.
• Ability to work collaboratively within a team environment.
• Compassionate attitude towards clients and their families.
• Call-To-Action

If you are passionate about making a difference in people’s lives, we invite you to join our dedicated team at Nurse Next Door. Apply today and help us create a better tomorrow for those we serve!
Job Types: Full-time, Permanent
Pay: From $21.50 per hour
Expected hours: 40 per week

Benefits:

• Company car
• Dental care
• Extended health care
• Vision care

Experience:

• PSW: 5 years (required)

Licence/Certification:

• Personal Support Worker (PSW) (required)

Willingness to travel:

• 50% (required)

Work Location: Hybrid remote in Cornwall, ON K6J 5R