OVERVIEW

The Case Manager for CCD’s Supportive Housing site will provide intensive case management services for former chronically homeless individuals aged 18+ at CCD’s supportive housing sites, CityWalk & The Cottages. The case manager is responsible for conducting comprehensive assessments, developing personalized care plans, coordinating various services to meet a client’s unique needs, advocating for their well-being, and monitoring their progress while collaborating with healthcare providers and community resources to ensure housing stability.

REQUIRED SKILLS & QUALIFICATIONS

• Bachelor’s or Master’s degree in social work or a related field of study is preferred but may be substituted by significant relevant work experience.
• Experience working with older adults and understanding aging issues.
• Experience and expertise working with individuals with significant mental health and chemical dependency barriers
• Familiarity working with individuals that have experienced long-term homelessness.
• Ability to navigate complex healthcare systems and community resources.
• Strong assessment and care planning skills.
• Excellent interpersonal and communication skills to interact with diverse individuals and to build rapport with clients.
• Proficiency with MS Office suite of products. Experience with HMIS is preferred but not required.
• Strong organizational, documentation, and time management skills.

OTHER REQUIREMENTS

Background Check: This position requires a criminal background check
Health: Annual TB screening and other public screenings or immunizations as indicated by the program
Language requirements: English
Job Type: Full-time
Pay: $49,000.00 - $50,000.00 per year

Benefits:

• 403(b)
• 403(b) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Mileage reimbursement
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Work Location: In perso

ESSENTIAL DUTIES & RESPONSIBILITIES

• Conduct thorough initial and ongoing assessments of individuals’ physical, mental, emotional, social, and financial needs through interviews, home visits, and review of health records.
• Create individualized care plans based on assessment findings, outlining specific goals for housing stability, healthcare access, benefits navigation, and overall well-being.
• Coordinate and arrange necessary services like in-home care, transportation, meal delivery, medical appointments, legal assistance, and housing support.
• Act as an advocate by communicating with healthcare providers, insurance companies, and government agencies to ensure access to appropriate services and benefits
• Respond to immediate needs and crises, such as sudden health changes, safety concerns, or emotional distress.
• Expertise in behavioral health crisis intervention, safety planning, and linkage to resources
• Passion and expertise working with complex, vulnerable populations
• Maintain detailed client records and documentation including care plans, case notes, and progress updates, adhering to agency policies and confidentiality guidelines.

OTHER DUTIES

• Work in an office setting with regular on-site home visits to client’s residences. * Facilitate on-site community events and activities to encourage social integration.
• Interact with clients in a professional manner, ensuring appropriate boundaries are adhered to at all times.
• Represent the organization at community meetings, events, or other gatherings.
• Adhere to policies related to boundaries with and protection of clients.
• Complete required abuse prevention training (Safe Environment) and others, as required by program.
• Report suspicious and inappropriate behaviors.
• Follow mandated abuse reporting requirements.
• Adhere to job specific abuse risk management responsibilities.
• Adhere to procedures related to managing high risk activities and supervising clients, as applicable.
• Support the Missions, Values, and Vision of Catholic Charities of Dallas.