EDUCATION/EXPERIENCE:

• High School diploma or its equivalent.
• Three to five years’ experience in retail sales with two to three years supervisory experience. Prior experience in thrift retail or consignment industry preferred.
• Positive work history.

KNOWLEDGE & SKILLS:

• Mathematical skills.
• Proficient user of MS Office (MS Excel in particular) and basic computer functions
• Ability to read and write and understand basic math. Able to create and analyze reports, spreadsheets, and sales statistics.
• Ability to understand complex and simple instructions.
• Ability to handle customers effectively.
• Ability to meet deadlines and respond to special needs.
• Ability to work a flexible schedule, including evenings, weekends, and Holidays.
• Ability to read and write.
• Ability to understand complex instructions.
• Knowledge of retail and supervision of others.
• Outstanding problem-solving and multi-tasking skills.
• Highly organized.
• Cooperation with the Manager, store personnel, direct supervisor, and Division Directors.
• Ability to supervise, direct, motivate, and discipline staff as necessary.
• Ability to work with the public; strong interpersonal and mediation skills required.
• Ability to work with minimum supervision.
• Use of cash register, calculator/10 key, and phones.
• Good record-keeping practices.
• Effective production methods.
• Ability to accurately complete sales reports.
• Able to lift, carry, push, and pull at least 50 lbs.
• Ability to write and respond to e-mails.

• The Store Manager is responsible for the assigned store’s daily sales and operational success.
• Must ensure high levels of customer satisfaction through excellent service leadership and employee training.
• Accountable for meeting and/or exceeding sales goals by training, motivating, mentoring, and providing feedback to sales staff.
• Responsible for submitting and maintaining all records necessary in daily operations.
• Responsible for ordering merchandise and store supplies.
• Responsible for maintaining the store in an orderly fashion, rotating products in a timely manner, and overseeing the production and pricing of merchandise.
• Controls inventory to maximize revenue and return on product.
• Maintains correct inventory of new goods as required.
• Supervises and cross-trains all store personnel, including new employees, in all areas of the store.
• Responsible for maintaining all safety, cleanliness, merchandising, and display standards.
• Reports safety hazards and all accidents to Assistant Sales Director or Retail District Manager and Risk Management Specialist IMMEDIATELY.
• Accountable for oversight of incoming and outgoing deliveries.
• Answers to phone or electronic inquiries.
• Responsible for ensuring a high level of service and donor appreciation.
• Ensures all employees adhere to current Goodwill policies and procedures.
• Responsible for hiring, training, and managing staff.
• Flexibility to float, cover, and support other stores as needed.
• Perform other duties as required.
• Attend retail and safety meetings as required.
• Accountable for scheduling within payroll budgets and processing of approving payroll timecards.