COME TO ROCKY MOUNTAIN NATIONAL PARK AND JOIN OUR FAST-PACED ENVIRONMENT! WORKING AT THE HISTORIC TRAIL RIDGE STORE & CAFÉ AT 12,000 FEET MAKES THIS A ONCE IN A LIFETIME ADVENTURE.

We are currently seeking a driven General Manager to direct and lead the day-to-day operational functions of Xanterra’s Rocky Mountain National Park operation including: Trail Ridge Retail and Food & Beverage operations, the Estes Park operations including warehousing, employee housing, transportation, employee dining as well as all HR/Staffing and on-property, Accounting functions, and related administrative duties. This is a hands-on position with a great deal of interaction with the macro and micro level details of the operation. This leadership role will also have full P&L management responsibility, accountability for the operation and has a primary role on the property ensuring the contract compliance, maintainance, and enhancment of National Park Service relationships.

Responsibilities:

• Perform all duties with respect to the Company’s Core Values, Mission Statement, and guest service standards and strategic operating plan.
• Plans, develops and implements concession policies and goals, coordinating the activities of all departments to ensure operational efficiency for both the Trail Ridge and Estes Park (employee housing, employee dining and admin. offices) operations.
• Manages the supervisory staff both at Trail Ridge and Estes operations, offering guidance and development as needed.
• Ensures adequate staffing levels through proper recruiting and labor management controls. Manages the hiring process and is fully engaged in the recruitment and interviewing process.
• Ensures that the Training and Development goals for the department are clear and delivered in a timely fashion.
• Oversees all administrative functions relating to HR/payroll, cash handling, and recording functions for the operation.
• Works closely with the local and regional NPS as related to contractual compliance and park regulations. This position is the day-to-day ‘face of the operation’ interacting with NPS.
• Sets the example of RMNP staff in behavior, demeanor and attention to guests’ needs.
• Provides guidance and counsel in the development, implementation, and adherence to concession policies and procedures.
• Plans and maintains work systems, procedures, and policies that enable and encourage the optimum performance of its people and other resources within a business unit.
• Participates in the annual Budget planning process and executes agreed upon Budget throughout the year, applying proper controls.
• Becomes proficient in all F&B, Retail and Human Resource software/POS applications, using those applications to analyze, report, and execute effectively operationally.
• Leads the inventory control initiatives for Retail and F&B (including Employee Dining), ensuring the proper receiving, transferring, selling/POS activities and timely recording of inventories.
• Participates in the product planning and analysis processes for F&B; conducting menu analysis and proposing menu items that meet contractual requirements and guest tastes.
• In conjunction with F&B management, ensures the timely ordering, delivery, and storage of all (F&B) food products to positively impact availability and safeguard the inventory.
• Co- develops F&B pricing strategy and coordinates pricing approvals with the NPS.
• Communicates regularly with Retail Corporate Buying staff to affect timely inventory flow and make product adjustments to the operation.
• Conducts formal walkthroughs with Retail & F&B staff to ensure consistency of visual, safety and operational effectiveness.
• Updates the Operational Managers Handbook ensuring that operational, equipment and related open/close procedures are accurately documented and always maintained.
• Coordinates contract compliance timelines and submissions to the NPS. Coordinates these efforts/timelines with all applicable Xanterra departments.
• Coordinates all Maintenance & Capital activities/projects for the property, tracking project costs and timeliness of proper submissions and approvals to ensure project timelines are met, coordinates with Corp. Maintenance & Engineering, VP Parks, Sustainability and Accounting groups.
• Manages the “shut-down”/winterizing of operations, effectively ensuring that the assets of the operation at Trail Ridge and Estes Park operations are secure from weather & elements; cross-trains staff to ensure consistency & redundancy.
• Manages and executes off-season projects as assigned by Chief Operating Officer which may be administrative and/or physical in nature and may cross multiple disciplines.
• Responsible for maintaining the safety, security and physical structure of the Estes Park operation in the off-season.

Qualifications:

• Education/Experience: Bachelor’s Degree with 5 or more years’ experience in a leadership position, with staffing and performance management responsibilities required. Relevant work experience may substitute for degree.
• Work Ethic: The individual must have the capacity to work in a fast-paced environment where project priorities, task deadlines, and assignments can change quickly and with little notice. The individual must be a self-starter who can work with minimal supervision while working within the guidelines set by their supervisors.
• Strategic: Ability to balance long-range, strategic leadership approach with near-term, detailed, day-to-day operational imperatives (e.g., can maintain bigger picture orientation while remaining hands-on and tactical).
• Language Ability: Ability to communicate both verbally and in a written format is critical to the success of any individual in this position due to the amount of documentation and training required within the job duties.

Responsibilities:

• Perform all duties with respect to the Company’s Core Values, Mission Statement, and guest service standards and strategic operating plan.
• Plans, develops and implements concession policies and goals, coordinating the activities of all departments to ensure operational efficiency for both the Trail Ridge and Estes Park (employee housing, employee dining and admin. offices) operations.
• Manages the supervisory staff both at Trail Ridge and Estes operations, offering guidance and development as needed.
• Ensures adequate staffing levels through proper recruiting and labor management controls. Manages the hiring process and is fully engaged in the recruitment and interviewing process.
• Ensures that the Training and Development goals for the department are clear and delivered in a timely fashion.
• Oversees all administrative functions relating to HR/payroll, cash handling, and recording functions for the operation.
• Works closely with the local and regional NPS as related to contractual compliance and park regulations. This position is the day-to-day ‘face of the operation’ interacting with NPS.
• Sets the example of RMNP staff in behavior, demeanor and attention to guests’ needs.
• Provides guidance and counsel in the development, implementation, and adherence to concession policies and procedures.
• Plans and maintains work systems, procedures, and policies that enable and encourage the optimum performance of its people and other resources within a business unit.
• Participates in the annual Budget planning process and executes agreed upon Budget throughout the year, applying proper controls.
• Becomes proficient in all F&B, Retail and Human Resource software/POS applications, using those applications to analyze, report, and execute effectively operationally.
• Leads the inventory control initiatives for Retail and F&B (including Employee Dining), ensuring the proper receiving, transferring, selling/POS activities and timely recording of inventories.
• Participates in the product planning and analysis processes for F&B; conducting menu analysis and proposing menu items that meet contractual requirements and guest tastes.
• In conjunction with F&B management, ensures the timely ordering, delivery, and storage of all (F&B) food products to positively impact availability and safeguard the inventory.
• Co- develops F&B pricing strategy and coordinates pricing approvals with the NPS.
• Communicates regularly with Retail Corporate Buying staff to affect timely inventory flow and make product adjustments to the operation.
• Conducts formal walkthroughs with Retail & F&B staff to ensure consistency of visual, safety and operational effectiveness.
• Updates the Operational Managers Handbook ensuring that operational, equipment and related open/close procedures are accurately documented and always maintained.
• Coordinates contract compliance timelines and submissions to the NPS. Coordinates these efforts/timelines with all applicable Xanterra departments.
• Coordinates all Maintenance & Capital activities/projects for the property, tracking project costs and timeliness of proper submissions and approvals to ensure project timelines are met, coordinates with Corp. Maintenance & Engineering, VP Parks, Sustainability and Accounting groups.
• Manages the “shut-down”/winterizing of operations, effectively ensuring that the assets of the operation at Trail Ridge and Estes Park operations are secure from weather & elements; cross-trains staff to ensure consistency & redundancy.
• Manages and executes off-season projects as assigned by Chief Operating Officer which may be administrative and/or physical in nature and may cross multiple disciplines.
• Responsible for maintaining the safety, security and physical structure of the Estes Park operation in the off-season

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee must possess physical stamina and condition to withstand extensive standing, lifting, stooping, and bending involved in moving and transporting supplies and equipment weighing from 50 to 100 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
• Must be able to travel to and work at high altitude (12,000 ft.) for periods of 8 hours or more per day.
• Have a valid driver’s license