Company Description
Located in Largo in the heart of Prince George’s County, our new state-of-the-art regional medical center (UM Capital Region Medical Center) will provide improved access to primary and ambulatory care services, and serve as a tertiary care center for critically ill patients. In addition, our new space will allow us to expand our offerings as a community partner to help improve the health status of Prince George’s County residents.
Job Description

COGNITIVE SKILLS:

A. Communicates changes in unit staffing to appropriate Nursing Manager or Designee. i.e., sick leave, unplanned absences, etc., in a timely manner.
B. Records all staffing/scheduling changes accurately on all necessary schedules and forms.
C. Assists Nursing Managers or designee in staffing individual units through OCFP, contract, per diem and other nursing staff.
D. Maintains awareness of PSNA contract provisions when staffing nursing units.
E. Makes staffing changes as needed.
F. Acts as resource for Nursing Managers or designee daily, regarding assignment and distribution of nursing staff as indicated by patient acuity/ratios of individual units.
G. Collaborates with Nursing Management Team to staff in a cost-effective manner.
H. Reviews and nursing staff designee. appropriately records request for per diem as indicated by each Clinical Manager or
I. Schedules per diem nursing staff required.
J Oversees placement of per diem nursing staff.
K. Coordinates completion of orientation and evaluation of per diem staff per policy.
L. Maintains files relative to staffing and scheduling reports including per diem personnel.
M. Completes special projects as requested by the Director and/or Vice President of Nursing Services.

CUSTOMER SERVICE SKILLS:

• Communication Skills: Evaluate the ability to maintain open, clear, direct and positive communications with all levels of customers where any service, action or information is required. Application of these skills could be demonstrated by such things as: Listens patiently, recognizes the customer’s needs and/or concerns; responds appropriately and displays initiative in taking actions to resolve the customer’s needs. Displays a caring and nurturing attitude toward customers; greets and acknowledges customers in a way that helps them feel special. Displays responsiveness to both positive feedback and suggestions for improvement.
• Sensitivity in Dealing with Difficult Situations: Evaluate the ability to effectively and appropriately respond to emotionally charged situations. These situations could include issues around fear, anxiety, or hostility. Application of these skills could be demonstrated by such things as: Recognizes the difference between aggressive and assertive behavior with self-and/or customer; responds appropriately, based on the situation. Takes action without being prompted within scope of responsibility and expertise and refers issues outside the scope of responsibility.
• Teamwork and Trust: Evaluate the ability to work cooperatively with all levels of customers and staff. These efforts would faster an environment that is future focused, results oriented, and positive. Application of these skills could be demonstrated by such things as: Displays a willingness to help others, displays cooperation with others to achieve common objectives. Displays sincerity and flexibility when dealing with others. Takes positive action(s) to enhance the work environment. Speaks promptly, tactfully, and directly; actively seeking to resolve issues and problems in a collaborative fashion. Demonstrates integrity in following through and keeping commitments. Demonstrates loyalty toward the organization and co- workers. Actively contributes to team goals. Continually strives to improve skills that enhance personal and professional competency.
• Commitment to Appropriately Deal with Patients, Staff, and Public in Achieving Excellence in Customer Service: Evaluate the ability and skills that show pride and professionalism. Application of these skills could be demonstrated by such things as: Respects the customers right to privacy and maintains confidential information according to department and organizational policy. Displays confidence in dealing with customers. Admits to mistakes and learns from them. Displays pride in personal appearance, dressing and grooming appropriate to a professional environment.

This position is responsible for assisting the Nursing Division with staffing individual nursing units. Responsibilities include maintaining, daily staffing as Indicated by the patient ratio system; collaborating with the ·nursing management team to address staffing- needs, coordinating with multiple agencies for assignment of per. diem staff, maintaining records as per regulatory agencies, and developing specific reports as requested.