BASIC REQUIREMENTS

• High School diploma or equivalent required, with 3-5 years prior experience preferred.
• Must be able to communicate effectively with co-workers, vendors and managers related to job functions.
• Must develop proficiency in the use of proprietary (i.e., Caterpillar, etc.) software.
• Demonstrate proficiency in machine troubleshooting.
• Demonstrate working knowledge of failure analysis.
• Demonstrate proficiency with Instruction/Mentor skills by training technicians.
• Must be experienced with Microsoft Office software.
• Must be able to use available phone system effectively.
• Maintain valid driver’s license from the state of personal residency & comply with corporate driving policy.
• Travels between Thompson Machinery locations as needed.
• Understands and remembers all written and verbal instructions. Carries out instructions accurately.

Physical Requirements

• Pass pre-employment background check, physical exam including drug screen, and meet all physical requirements for the position.
• Able to lift to 20-50 pounds occasionally

• Evaluate & communicate findings on failed components using applied failure analysis.
• Evaluate & troubleshoot customer and company equipment for repairs.
• Interpret test results from service technicians.
• Research & interpret components, diagrams, and systems for equipment repairs.
• Review and maintain familiarity with service letters, magazines and news published by vendors.
• Uses personal and company tools/resources effectively. Demonstrates troubleshooting aptitude by thinking through problems.
• Works independent of supervision on assigned tasks. Moves between projects as scheduling requires.
• Constantly maintains an awareness of hazards inherent to work.
• Assist with development of product training curriculum for allied vendors such as Genie, JLG, Wacker and other lines carried by the Cat Rental Store.
• May conduct product training classes for Thompson employees.
• Provides new employee training as needed.

Safety

• Know and follow all Company and customer safety rules, including maintaining a safe, clean, and orderly work area, fully participating in Company accident prevention and safety improvement activities.
• Must have the physical ability to wear Personal Protective Equipment (PPE), including protective glasses, protective gloves, and protective clothing and footwear as required by the job.

Customer Satisfaction

• Respond to all customer requests in a professional and courteous, timely and responsive manner.
• Maintain a clean, professional personal appearance, meeting all Company standards for professionalism.
• Keep the Manager continually apprised to assist in answering customer questions and problems when necessary.

Business

• Supports the organization’s mission, vision, and values by exhibiting the following behaviors: honesty, integrity, and respect while delivering high quality solutions and maintaining a positive attitude and a safe work environment.
• Accepts responsibility for mistakes or problems. Maintains “ownership” of assigned tasks.
• Demonstrate a positive attitude and a high level of personal credibility and integrity with customers, management, and dealership co-workers.
• Must be dependable. Consistently arrives at work on time when scheduled, fully ready to work.
• Maintain company and product confidentiality.
• Attend and participate in all meetings, trainings, and activities as required.
• Adhere to all Company policies and departmental procedures and rules.
• All other duties as assigned.

Work Conditions

• Maintain a clean, safe working environment.
• Communicate effectively, verbally and in writing.
• Must be honest, reliable, and dependable, and display a positive attitude.
• Must be able to work well under occasional pressure or within work standards and deadlines.
• Must be able to work independently and/or with others in a team environment.
• Able to work standard five-day schedule, including daily overtime and occasional weekend hours as needed.
• Meet all eligibility requirements to drive Company vehicles, including a current, valid driver’s license issued by the resident State, and maintain current motor vehicle liability insurance.

Physical Requirements

• Pass pre-employment background check, physical exam including drug screen, and meet all physical requirements for the position.
• Able to lift to 20-50 pounds occasionally.