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Escalation Manager at KMS Technology
Guadalajara, jalisco, Mexico - Full Time
Skills Needed
Escalation Management, Incident Management, Stakeholder Management, Conflict Resolution, Root Cause Analysis, Sla Compliance, Cross Functional Coordination, Problem Solving, Analytical Thinking, Agile Methodology, Service Delivery, Customer Success
Specialization
Requires over 10 years of professional experience in escalation management, service delivery, or technical support leadership. Must possess strong communication skills and the ability to manage complex situations under pressure within an Agile environment.
Experience Required
Minimum 10 year(s)
Test Engineer (Manual/QA/QC) at KMS Technology
Ho Chi Minh City, , Vietnam - Full Time
Skills Needed
Manual Testing, Qa/Qc, Test Planning, Test Case Design, Defect Tracking, Agile Methodology, Web Application Testing, Black Box Testing, Risk Based Testing, Exploratory Testing, Non Ui Testing, Analytical Skills, Problem Solving, English Communication, Scrum, Software Development Life Cycle
Specialization
Requires a Bachelor's degree in Computer Science or a related field with over 2 years of hands-on software testing experience. Candidates must be proficient in English and familiar with Agile methodologies and web-based application testing.
Experience Required
Minimum 2 year(s)
Test Engineer (Manual/QA/QC) at KMS Technology
Ho Chi Minh City, , Vietnam - Full Time
Skills Needed
Manual Testing, Test Planning, Test Case Design, Defect Tracking, Agile Methodology, Web Application Testing, Black Box Testing, Risk Based Testing, Exploratory Testing, Non Ui Testing, Analytical Skills, Problem Solving, English Communication, Test Automation, Ai Prompting, Scrum
Specialization
Requires a Bachelor's degree in Computer Science or a related field with over 2 years of hands-on software testing experience. Candidates must be proficient in English and familiar with Agile methodologies and web-based application testing.
Experience Required
Minimum 2 year(s)
DevOps Engineer ( AWS, IAM/CloudFormation, English), based in Da Nang at KMS Technology
Đà Nẵng, Da Nang, Vietnam - Full Time
Skills Needed
Aws, Iam, Cloudformation, Cloud Security, Infrastructure As Code, Python, Bash, Powershell, Vpc, Ci/Cd, Wiz, Containers
Specialization
Requires a Bachelor's degree in Computer Science or related field and at least 2 years of experience in DevOps or Cloud Infrastructure. Must have strong hands-on experience with AWS IAM, CloudFormation, and upper-intermediate English communication skills.
Experience Required
Minimum 2 year(s)
Senior Automation Test Engineer (Test Lead) at KMS Technology
Ho Chi Minh City, , Vietnam - Full Time
Skills Needed
Automation Testing, Api Testing, Ui Testing, Selenium, Katalon, Karate, Cucumber, Playwright, Java, Javascript, Ci/Cd, Test Strategy, Agile Methodologies, Sdlc, Performance Testing, Security Testing
Specialization
Requires over 4 years of experience in web/API automated testing with proficiency in Java or JavaScript and frameworks like Selenium or Playwright. Candidates should have deep knowledge of SDLC, Agile, and CI/CD tools, with a preference for those experienced in AI coding tools.
Experience Required
Minimum 2 year(s)
Financial Planning & Analysis Manager at KMS Technology
Ho Chi Minh City, , Vietnam - Full Time
Skills Needed
Financial Modeling, Sales Forecasting, Pipeline Analysis, Power Bi, Salesforce, Oracle Netsuite, Saas Metrics, Revenue Recognition, Budgeting, Scenario Modeling, Data Analysis, Business Partnering, Excel, Strategic Analysis, Kpi Tracking, Executive Reporting
Specialization
Requires a Bachelor's degree in Finance or a related field with 6-9 years of progressive finance experience, including at least 3 years in FP&A supporting commercial functions. Proficiency in advanced Excel, BI tools, and CRM platforms is essential, along with a strong understanding of SaaS and services metrics.
Experience Required
Minimum 5 year(s)
Director, Marketing at ISG Technology
Overland Park, Kansas, United States - Full Time
Skills Needed
Strategic Planning, Market Research, Lead Generation, Brand Management, Budget Forecasting, People Management, Digital Marketing, Campaign Execution, Go To Market Strategy, Buyer Persona Development, Stakeholder Collaboration, Public Speaking, Written Communication, Customer Service, Project Management, Strategic Thinking
Specialization
Requires a Bachelor's degree in Marketing or Business Management and at least 7 years of marketing experience. A valid driver's license is required for travel to client and prospect locations.
Experience Required
Minimum 5 year(s)
Automation Test Engineer (Selenium/ Katalon) at KMS Technology
Ho Chi Minh City, , Vietnam - Full Time
Skills Needed
Katalon Studio, Selenium, Appium, Java, Python, Rest Api, Jira, Git, Agile/Scrum, Manual Testing, Regression Testing, Functional Testing, Postman, Restassured, Ai Coding Assistants, Prompt Engineering
Specialization
Requires 2+ years of software testing experience with proficiency in Java or Python and a basic understanding of Selenium or Appium. Candidates should be familiar with REST API concepts, Git, and Agile methodologies.
Experience Required
Minimum 2 year(s)
Fleet Specialist, Hybrid at Voi Technology
Odense, Region of Southern Denmark, Denmark - Full Time
Skills Needed
Mechanical Repair, Vehicle Maintenance, Logistics, Driving, Problem Solving, Digital Tool Proficiency, Battery Replacement, Diagnostics, Recycling, Packaging
Specialization
Candidates must have a valid Danish driver's license, fluency in English, and previous experience with mechanical tools. Local knowledge of Odense and the ability to handle stressful traffic situations are also required.
Cloud Security Engineer at Technology CII
Victoria, Victoria, Australia - Full Time
Skills Needed
N/A
Full-stack Test Engineer (Manual, Automation) at KMS Technology
Ho Chi Minh City, , Vietnam - Full Time
Skills Needed
Manual Testing, Automation Testing, Api Testing, Web Application Testing, Selenium, Playwright, C#, Java, Javascript, Python, Postman, Git, Agile Methodology, Requirement Analysis, Test Strategy, Ai Prompting
Specialization
Requires 2+ years of experience in manual and automation testing with proficiency in languages like C#, Java, Javascript, or Python. Candidates should be familiar with Agile methodologies and tools such as Selenium, Playwright, and Postman.
Experience Required
Minimum 2 year(s)
Cloud Architect (VMware + Kubernetes) at SPD Technology
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Delivery Manager at KMS Technology
Ho Chi Minh City, , Vietnam - Full Time
Skills Needed
Project Management, Delivery Management, Scope Management, Capacity Planning, Budgeting, Risk Management, Stakeholder Management, Agile, Scrum, Waterfall, Ai/Ml Product Management, English Communication, Mvp Delivery, Change Control, Resource Allocation, Kpi Tracking
Specialization
Requires a Bachelor's degree in IT or Computer Science and at least 5 years of experience in software project or delivery management. Must have a proven track record with fixed-price MVP projects and excellent English communication skills.
Experience Required
Minimum 5 year(s)
Network Engineer I at ISG Technology
Wichita, Kansas, United States - Full Time
Skills Needed
Routing & Switching, Data Center Networking, Wireless Networking, Network Security, Collaboration Tools, Cisco Meraki, Aruba Switches, Fortigate, Cisco Umbrella, Microsoft Teams Calling, Visio, Customer Service, Technical Documentation, Break/Fix Support, Project Management, Network Analysis
Specialization
Requires 2-4 years of experience in network environments and a Bachelor's or Associate degree. Proficiency in Cisco Meraki, Aruba, and Fortigate technologies, along with a valid driver's license, is expected.
Experience Required
Minimum 2 year(s)
PMO at DXC Technology
Cairo, Cairo, Egypt - Full Time
Skills Needed
Project Governance, Cost Management, Strategic Planning, Scheduling, Stakeholder Management, Client Management, Power Bi, Executive Reporting, Agile, Waterfall, Risk Management, Issue Management, Presentation Skills, Communication Skills
Specialization
Requires strong experience in PMO or project governance roles with proficiency in Power BI and delivery frameworks. Project management certifications such as PMP, PRINCE2, or Agile are preferred.
Experience Required
Minimum 5 year(s)
Assistant·e Comptable en Apprentissage at OTO TECHNOLOGY
Levallois-Perret, Ile-de-France, France - Full Time
Skills Needed
Accounts Payable, Accounting Entry, Expense Report Management, Debt Recovery, Microsoft Excel, Organization, Rigor, Interpersonal Skills
Specialization
Candidates should be 2nd or 3rd year accounting students, ideally with prior internship or apprenticeship experience. Proficiency in Excel and strong organizational and interpersonal skills are required.
Software Test Lead / QA Lead at KMS Technology
Ho Chi Minh City, , Vietnam - Full Time
Skills Needed
Test Planning, Test Strategy, Test Case Design, Defect Tracking, Javascript, Ui Testing, Api Testing, Agile Methodologies, Manual Testing, Automation Testing, Context Driven Testing, Team Leadership, Mentorship, Requirement Analysis, Risk Based Testing, Exploratory Testing
Specialization
Requires over 7 years of software testing experience with strong expertise in manual and automation testing and a proven track record of managing teams for US clients. Proficiency in English and familiarity with Agile methodologies are essential, with AI coding tool experience being a plus.
Experience Required
Minimum 5 year(s)
Quality Assurance Specialist at SNI Technology
California, California, USA - Full Time
Skills Needed
N/A
SAP MM / Procurement Consultant at DXC Technology
Dubai, Abu Dhabi, United Arab Emirates - Full Time
Skills Needed
N/A
Management Lead at DXC Technology
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Escalation Manager at KMS Technology
Guadalajara, jalisco, Mexico -
Full Time

Start Date

Immediate

Expiry Date

22 Sep, 26

Salary

0.0

Posted On

24 Jun, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Escalation Management, Incident Management, Stakeholder Management, Conflict Resolution, Root Cause Analysis, SLA Compliance, Cross-functional Coordination, Problem Solving, Analytical Thinking, Agile Methodology, Service Delivery, Customer Success

Industry

Software Development

Description
Company Description At KMS Technology, we are dedicated to delivering cutting-edge solutions and services that empower businesses to achieve their goals. Our team is composed of highly skilled professionals who are passionate about technology and innovation. We provide a dynamic and collaborative work environment where you can grow your career and make a significant impact. Job Description We are seeking an experienced Escalation Manager with 10+ years of professional experience to lead the management and resolution of critical issues, customer escalations, and high-priority incidents. This role is responsible for coordinating cross-functional teams, driving timely resolutions, maintaining stakeholder communication, and minimizing business impact during escalated situations. The ideal candidate is a strong communicator and problem solver who can effectively manage competing priorities, navigate complex situations, and provide leadership during high-pressure scenarios. This role requires close collaboration with clients, engineering teams, delivery teams, and business stakeholders to ensure escalations are handled efficiently and professionally. Responsibilities Serve as the primary point of contact for critical incidents, customer escalations, and high-priority operational issues. Lead the escalation management process from identification through resolution, ensuring timely communication and follow-up. Coordinate cross-functional teams to investigate issues, identify root causes, and drive resolution plans. Facilitate escalation meetings, status updates, and stakeholder communications throughout the incident lifecycle. Monitor and drive adherence to SLAs, operational metrics, and service commitments, proactively escalating risks that may impact performance. Assess the severity, impact, and urgency of issues to establish appropriate response and escalation paths. Track and manage escalations to ensure commitments, action items, and resolution timelines are met. Provide regular updates to clients, leadership, and stakeholders regarding issue status, risks, and mitigation plans. Partner with Engineering, Product, Delivery, Support, and Operations teams to resolve complex technical and business issues. Identify recurring issues and collaborate with teams to implement preventive and long-term corrective actions. Develop and maintain escalation processes, documentation, and operational best practices. Monitor escalation trends and metrics to identify opportunities for process improvement and risk reduction. Support post-incident reviews and root cause analysis activities to improve operational effectiveness. Foster strong relationships with clients and internal stakeholders to build trust and confidence during critical situations. Experience collaborating with globally distributed teams. Qualifications 10+ years of professional experience in escalation management, service delivery, customer success, technical support leadership, operations management, or related roles. Proven experience managing high-priority customer escalations and critical incidents. Proven experience ensuring compliance with SLAs, service-level objectives, and operational performance metrics in client-facing environments. Strong stakeholder management skills, including experience working directly with clients and executive leadership. Excellent communication, presentation, and conflict-resolution skills. Strong analytical and problem-solving abilities, with the ability to make sound decisions under pressure. Experience coordinating cross-functional teams across technical and non-technical disciplines. Ability to manage multiple escalations simultaneously while maintaining attention to detail and urgency. Experience conducting root cause analysis and driving corrective action plans. Strong organizational, prioritization, and follow-through skills. Experience working in Agile, technology, or service delivery environments. Experience working with distributed teams and global stakeholders. Availability to support the project during Eastern Time (EST) business hours and collaborate effectively with stakeholders operating in that time zone. Additional Information Perks you enjoy at KMS Mexico Mexican law benefits 15 days of PTO (in year zero, from the first year onwards it is 3 days per year). 5 days' leave for the death of immediate family members, negotiable. Major Medical Expenses Insurance with coverage for immediate dependents (spouse and children). Annual performance bonus (≈10% of annualized salary). Annual salary adjustment. Employee Referral Bonus. Paid Certifications / Courses Coursera License. 5% Savings Fund. 5% Grocery Vouchers.
Responsibilities
Lead the resolution of critical customer escalations and high-priority incidents by coordinating cross-functional teams. Maintain stakeholder communication and implement long-term corrective actions to minimize business impact.
Escalation Manager at KMS Technology
Guadalajara, jalisco, Mexico - Full Time
Skills Needed
Escalation Management, Incident Management, Stakeholder Management, Conflict Resolution, Root Cause Analysis, Sla Compliance, Cross Functional Coordination, Problem Solving, Analytical Thinking, Agile Methodology, Service Delivery, Customer Success
Specialization
Requires over 10 years of professional experience in escalation management, service delivery, or technical support leadership. Must possess strong communication skills and the ability to manage complex situations under pressure within an Agile environment.
Experience Required
Minimum 10 year(s)
Test Engineer (Manual/QA/QC) at KMS Technology
Ho Chi Minh City, , Vietnam - Full Time
Skills Needed
Manual Testing, Qa/Qc, Test Planning, Test Case Design, Defect Tracking, Agile Methodology, Web Application Testing, Black Box Testing, Risk Based Testing, Exploratory Testing, Non Ui Testing, Analytical Skills, Problem Solving, English Communication, Scrum, Software Development Life Cycle
Specialization
Requires a Bachelor's degree in Computer Science or a related field with over 2 years of hands-on software testing experience. Candidates must be proficient in English and familiar with Agile methodologies and web-based application testing.
Experience Required
Minimum 2 year(s)
Test Engineer (Manual/QA/QC) at KMS Technology
Ho Chi Minh City, , Vietnam - Full Time
Skills Needed
Manual Testing, Test Planning, Test Case Design, Defect Tracking, Agile Methodology, Web Application Testing, Black Box Testing, Risk Based Testing, Exploratory Testing, Non Ui Testing, Analytical Skills, Problem Solving, English Communication, Test Automation, Ai Prompting, Scrum
Specialization
Requires a Bachelor's degree in Computer Science or a related field with over 2 years of hands-on software testing experience. Candidates must be proficient in English and familiar with Agile methodologies and web-based application testing.
Experience Required
Minimum 2 year(s)
DevOps Engineer ( AWS, IAM/CloudFormation, English), based in Da Nang at KMS Technology
Đà Nẵng, Da Nang, Vietnam - Full Time
Skills Needed
Aws, Iam, Cloudformation, Cloud Security, Infrastructure As Code, Python, Bash, Powershell, Vpc, Ci/Cd, Wiz, Containers
Specialization
Requires a Bachelor's degree in Computer Science or related field and at least 2 years of experience in DevOps or Cloud Infrastructure. Must have strong hands-on experience with AWS IAM, CloudFormation, and upper-intermediate English communication skills.
Experience Required
Minimum 2 year(s)
Senior Automation Test Engineer (Test Lead) at KMS Technology
Ho Chi Minh City, , Vietnam - Full Time
Skills Needed
Automation Testing, Api Testing, Ui Testing, Selenium, Katalon, Karate, Cucumber, Playwright, Java, Javascript, Ci/Cd, Test Strategy, Agile Methodologies, Sdlc, Performance Testing, Security Testing
Specialization
Requires over 4 years of experience in web/API automated testing with proficiency in Java or JavaScript and frameworks like Selenium or Playwright. Candidates should have deep knowledge of SDLC, Agile, and CI/CD tools, with a preference for those experienced in AI coding tools.
Experience Required
Minimum 2 year(s)
Financial Planning & Analysis Manager at KMS Technology
Ho Chi Minh City, , Vietnam - Full Time
Skills Needed
Financial Modeling, Sales Forecasting, Pipeline Analysis, Power Bi, Salesforce, Oracle Netsuite, Saas Metrics, Revenue Recognition, Budgeting, Scenario Modeling, Data Analysis, Business Partnering, Excel, Strategic Analysis, Kpi Tracking, Executive Reporting
Specialization
Requires a Bachelor's degree in Finance or a related field with 6-9 years of progressive finance experience, including at least 3 years in FP&A supporting commercial functions. Proficiency in advanced Excel, BI tools, and CRM platforms is essential, along with a strong understanding of SaaS and services metrics.
Experience Required
Minimum 5 year(s)
Director, Marketing at ISG Technology
Overland Park, Kansas, United States - Full Time
Skills Needed
Strategic Planning, Market Research, Lead Generation, Brand Management, Budget Forecasting, People Management, Digital Marketing, Campaign Execution, Go To Market Strategy, Buyer Persona Development, Stakeholder Collaboration, Public Speaking, Written Communication, Customer Service, Project Management, Strategic Thinking
Specialization
Requires a Bachelor's degree in Marketing or Business Management and at least 7 years of marketing experience. A valid driver's license is required for travel to client and prospect locations.
Experience Required
Minimum 5 year(s)
Automation Test Engineer (Selenium/ Katalon) at KMS Technology
Ho Chi Minh City, , Vietnam - Full Time
Skills Needed
Katalon Studio, Selenium, Appium, Java, Python, Rest Api, Jira, Git, Agile/Scrum, Manual Testing, Regression Testing, Functional Testing, Postman, Restassured, Ai Coding Assistants, Prompt Engineering
Specialization
Requires 2+ years of software testing experience with proficiency in Java or Python and a basic understanding of Selenium or Appium. Candidates should be familiar with REST API concepts, Git, and Agile methodologies.
Experience Required
Minimum 2 year(s)
Fleet Specialist, Hybrid at Voi Technology
Odense, Region of Southern Denmark, Denmark - Full Time
Skills Needed
Mechanical Repair, Vehicle Maintenance, Logistics, Driving, Problem Solving, Digital Tool Proficiency, Battery Replacement, Diagnostics, Recycling, Packaging
Specialization
Candidates must have a valid Danish driver's license, fluency in English, and previous experience with mechanical tools. Local knowledge of Odense and the ability to handle stressful traffic situations are also required.
Cloud Security Engineer at Technology CII
Victoria, Victoria, Australia - Full Time
Skills Needed
N/A
Full-stack Test Engineer (Manual, Automation) at KMS Technology
Ho Chi Minh City, , Vietnam - Full Time
Skills Needed
Manual Testing, Automation Testing, Api Testing, Web Application Testing, Selenium, Playwright, C#, Java, Javascript, Python, Postman, Git, Agile Methodology, Requirement Analysis, Test Strategy, Ai Prompting
Specialization
Requires 2+ years of experience in manual and automation testing with proficiency in languages like C#, Java, Javascript, or Python. Candidates should be familiar with Agile methodologies and tools such as Selenium, Playwright, and Postman.
Experience Required
Minimum 2 year(s)
Cloud Architect (VMware + Kubernetes) at SPD Technology
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Delivery Manager at KMS Technology
Ho Chi Minh City, , Vietnam - Full Time
Skills Needed
Project Management, Delivery Management, Scope Management, Capacity Planning, Budgeting, Risk Management, Stakeholder Management, Agile, Scrum, Waterfall, Ai/Ml Product Management, English Communication, Mvp Delivery, Change Control, Resource Allocation, Kpi Tracking
Specialization
Requires a Bachelor's degree in IT or Computer Science and at least 5 years of experience in software project or delivery management. Must have a proven track record with fixed-price MVP projects and excellent English communication skills.
Experience Required
Minimum 5 year(s)
Network Engineer I at ISG Technology
Wichita, Kansas, United States - Full Time
Skills Needed
Routing & Switching, Data Center Networking, Wireless Networking, Network Security, Collaboration Tools, Cisco Meraki, Aruba Switches, Fortigate, Cisco Umbrella, Microsoft Teams Calling, Visio, Customer Service, Technical Documentation, Break/Fix Support, Project Management, Network Analysis
Specialization
Requires 2-4 years of experience in network environments and a Bachelor's or Associate degree. Proficiency in Cisco Meraki, Aruba, and Fortigate technologies, along with a valid driver's license, is expected.
Experience Required
Minimum 2 year(s)
PMO at DXC Technology
Cairo, Cairo, Egypt - Full Time
Skills Needed
Project Governance, Cost Management, Strategic Planning, Scheduling, Stakeholder Management, Client Management, Power Bi, Executive Reporting, Agile, Waterfall, Risk Management, Issue Management, Presentation Skills, Communication Skills
Specialization
Requires strong experience in PMO or project governance roles with proficiency in Power BI and delivery frameworks. Project management certifications such as PMP, PRINCE2, or Agile are preferred.
Experience Required
Minimum 5 year(s)
Assistant·e Comptable en Apprentissage at OTO TECHNOLOGY
Levallois-Perret, Ile-de-France, France - Full Time
Skills Needed
Accounts Payable, Accounting Entry, Expense Report Management, Debt Recovery, Microsoft Excel, Organization, Rigor, Interpersonal Skills
Specialization
Candidates should be 2nd or 3rd year accounting students, ideally with prior internship or apprenticeship experience. Proficiency in Excel and strong organizational and interpersonal skills are required.
Software Test Lead / QA Lead at KMS Technology
Ho Chi Minh City, , Vietnam - Full Time
Skills Needed
Test Planning, Test Strategy, Test Case Design, Defect Tracking, Javascript, Ui Testing, Api Testing, Agile Methodologies, Manual Testing, Automation Testing, Context Driven Testing, Team Leadership, Mentorship, Requirement Analysis, Risk Based Testing, Exploratory Testing
Specialization
Requires over 7 years of software testing experience with strong expertise in manual and automation testing and a proven track record of managing teams for US clients. Proficiency in English and familiarity with Agile methodologies are essential, with AI coding tool experience being a plus.
Experience Required
Minimum 5 year(s)
Quality Assurance Specialist at SNI Technology
California, California, USA - Full Time
Skills Needed
N/A
SAP MM / Procurement Consultant at DXC Technology
Dubai, Abu Dhabi, United Arab Emirates - Full Time
Skills Needed
N/A
Management Lead at DXC Technology
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A