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Head of Customer Support Operations, Transition at Bolt Technology
London, England, United Kingdom - Full Time
Skills Needed
Operational Leadership, Transition Expertise, Strategic Acumen, Operational Acumen, Analytical Problem Solving, Transformative People Leadership, Influential Navigation
Specialization
Candidates should have over 10 years of operational leadership experience in customer support or operations, with a proven track record in managing large-scale transitions. Strong analytical and people leadership skills are essential for driving change and managing risks effectively.
Experience Required
Minimum 10 year(s)
Junior Legal Operations Specialist at Bolt Technology
Tallinn, , Estonia - Full Time
Skills Needed
Legal Operations, Automation, Legal Technology, Problem Solving, Attention To Detail, Communication, Collaboration, Compliance
Specialization
Candidates should have up to 1+ years of relevant experience in a legal or administrative role and a strong interest in legal operations and technology. Strong communication skills and a proactive approach to problem-solving are essential.
Senior Site Reliability Engineer, Platform at Bolt Technology
Tallinn, , Estonia - Full Time
Skills Needed
Linux Troubleshooting, Networking, Filesystems, Security, Kernel, Distributed Systems, Aws, Ec2, Eks, Infrastructure Automation, Terraform, Ansible, Communication Skills, Team Player
Specialization
Candidates should have in-depth knowledge of Linux troubleshooting and a solid understanding of large-scale distributed systems. Experience with AWS services and infrastructure automation tools is also required, along with good communication skills and teamwork.
Experience Required
Minimum 2 year(s)
Pessoa Desenvolvedora Backend Sênior at Way2 Technology
Florianópolis, Santa Catarina, Brazil - Full Time
Skills Needed
C#, Javascript, Software Architecture, Design Patterns, Clean Code, Agile Practices, Sql, Relational Databases, Git, Unit Testing, Integration Testing, Asynchronous Processes, Large Data Volumes, Complex Integrations, Vue, Jquery
Specialization
A bachelor's degree in Computer Science or related fields is required, along with a minimum of 5 years of software development experience. Proficiency in C# and JavaScript, as well as knowledge of software architecture and agile practices, is essential.
Experience Required
Minimum 5 year(s)
Operations Specialist at Bolt Technology
Madrid, Community of Madrid, Spain - Full Time
Skills Needed
Analytical Skills, Collaboration, Communication, Negotiation, Problem Solving, Data Driven Mindset, Influencing Skills, Operations Management, Logistics, Mobility
Specialization
Candidates should have 2 to 4 years of experience in relevant fields, with strong analytical and communication skills in English and Spanish. A data-driven mindset and a collaborative attitude are essential for success in this role.
Experience Required
Minimum 2 year(s)
Workday Integrations Analyst at Bolt Technology
Tallinn, , Estonia - Full Time
Skills Needed
Workday Integration Tools, Apis, Xml, Xslt, Data Mapping, Problem Solving, Analytical Thinking, Communication, Attention To Detail, Stakeholder Engagement, Technical Documentation, Data Integrity, Custom Reporting, System Testing, Jira Expertise
Specialization
Candidates should be proficient with Workday integration tools and have a good understanding of HR, Payroll, and Finance processes. Strong problem-solving skills, attention to detail, and the ability to communicate effectively with stakeholders are essential.
Experience Required
Minimum 2 year(s)
Senior Software Engineer at Bolt Technology
Tallinn, , Estonia - Full Time
Skills Needed
React Native, Typescript, Unit Testing, E2e Testing, Problem Solving, Communication, Data Structure, Native Development, Continuous Integration
Specialization
The ideal candidate has strong experience with React Native or native development and good English communication skills. A solid understanding of data structures and experience with native platforms is also required.
Experience Required
Minimum 5 year(s)
Senior Visual Experience Designer, Rider Experience at Bolt Technology
Tallinn, , Estonia - Full Time
Skills Needed
Visual Design, Motion Design, Figma, Prototyping Tools, Design Systems, Collaboration, Usability, Creative Expression
Specialization
Candidates should have a strong portfolio in visual and motion design, proficiency in Figma, and experience with design systems. A focus on usability and collaboration across teams is also important.
Experience Required
Minimum 5 year(s)
Treasury Manager at Bolt Technology
Tallinn, , Estonia - Full Time
Skills Needed
Corporate Treasury, Process Automation, Operational Efficiency, Treasury Systems, Project Management, Communication Skills, Stakeholder Engagement
Specialization
Candidates should have experience in corporate treasury and a demonstrated interest in process automation and operational efficiency. Strong communication skills and a structured approach to work are also essential.
Experience Required
Minimum 2 year(s)
Senior Data Scientist, Pricing Automation at Bolt Technology
Tallinn, , Estonia - Full Time
Skills Needed
Machine Learning, Python, Sql, Statistical Inference, Decision Making Systems, Marketplace Mechanics, Communication, Autonomous Work
Specialization
Candidates should have over 5 years of experience in applied machine learning for marketplace pricing and mastery in Python and SQL. Strong knowledge of machine learning algorithms and an ownership mindset are also essential.
Experience Required
Minimum 5 year(s)
Operations Specialist at Bolt Technology
Tbilisi, , Georgia - Full Time
Skills Needed
Operations, Analytic Tasks, Communication Skills, Collaboration, Customer Orientation, Detail Oriented, Organizational Skills, Georgian Language, English Language, Technology Passion
Specialization
Candidates should have over a year of experience in operations or relevant roles, with strong communication and organizational skills. A customer-oriented mindset and proficiency in Georgian and English are also essential.
Operations Specialist at Bolt Technology
Cape Town, Western Cape, South Africa - Full Time
Skills Needed
Operations Execution, Regulatory Compliance, Field Operations, Stakeholder Management, Process Building, Workflow Design, Data Analysis, Communication Skills, Integrity, Problem Solving, Education Initiatives, Relationship Management, Performance Tracking, Continuous Improvement, Ambiguity Management, Driver Compliance
Specialization
Candidates should have over 5 years of experience in operations execution, particularly in regulatory compliance and field operations. Strong skills in process building, data analysis, and communication are essential, along with the ability to thrive in fast-paced environments.
Experience Required
Minimum 5 year(s)
Senior Quality Test Engineer II at Reed Technology
Port Elizabeth, Western Cape, Saint Vincent and the Grenadines - Full Time
Skills Needed
Automation Testing, Software Testing, C#, Automation Frameworks, Ci/Cd Pipelines, Process Improvements, Testing Tools, Collaboration, Problem Solving, Innovative Mindset, Manual Testing, Team Support, Research, Quality Control, Technical Leadership, Continuous Improvement
Specialization
Candidates should have a BS in Engineering/Computer Science or equivalent experience, along with a solid understanding of Software Testing and QA methodologies. Strong automation testing experience and the ability to read code in C# are essential, along with an interest in new testing platforms.
Experience Required
Minimum 5 year(s)
Public Policy Manager at Bolt Technology
Nairobi, , Kenya - Full Time
Skills Needed
Public Policy, Government Relations, Regulatory Affairs, Analytical Skills, Communication Skills, Stakeholder Engagement, Compliance Management, Risk Management, Legislative Analysis, Research Skills, Presentation Skills, Negotiation Skills, Data Analysis, Networking, Advocacy, Organizational Skills, Bilingual Communication
Specialization
Candidates should have at least 5 years of experience in public policy or government relations, with strong analytical and communication skills. A proven ability to engage with senior stakeholders and a strong policy network in Kenya are essential.
Experience Required
Minimum 5 year(s)
CS Operations Specialist at Bolt Technology
Accra, Greater Accra Region, Ghana - Full Time
Skills Needed
Fluent In English, Escalation Handling, Sensitive Case Management, Quality Assurance, Process Integrity, Feedback Loop, Cross Functional Collaboration
Specialization
Candidates should be fluent in English and have experience with escalations and sensitive cases. They should also be willing to work daytime, evening shifts, and some weekends.
Experience Required
Minimum 2 year(s)
Regional Manager at Bolt Technology
, , Estonia - Full Time
Skills Needed
Operations, Business Development, Franchise Management, Team Leadership, Analytical Skills, Communication, Stakeholder Management, Ride Hailing, Mobility, Consulting, Market Analysis, P&L Management, Problem Solving, Coaching, Relationship Management, Strategic Planning
Specialization
Candidates should have over 5 years of experience in operations or franchise management, with a proven track record in managing partnerships. Strong analytical and communication skills are essential, along with the ability to thrive in a dynamic environment.
Experience Required
Minimum 5 year(s)
Scooter Mechanic at Bolt Technology
Dresden, Saxony, Germany - Full Time
Skills Needed
Mechanic, Repair, Attention To Detail, Multi Tasking, Hand Tools, Power Tools
Specialization
Candidates should have previous experience as a mechanic, preferably in automotive or electronic repair. They must also possess skills in assembling and disassembling products, attention to detail, and knowledge of hand and power tools.
Product Owner - Distribuição de energia at Way2 Technology
Florianópolis, Santa Catarina, Brazil - Full Time
Skills Needed
Product Development, Digital Products, Customer Engagement, Market Analysis, Energy Regulation, Telemetery, Technical Losses, Stakeholder Communication, Empathy, Analytical Skills, Problem Solving, Project Management, Team Collaboration, Client Interviews, Presentation Skills
Specialization
Candidates should have experience in the electric sector, preferably with distributors, and knowledge of energy market dynamics. A degree in relevant fields such as Electrical Engineering or Computer Science is required, along with strong communication skills and a self-managing profile.
Experience Required
Minimum 2 year(s)
Decision Support Sr. Analyst at Reed Technology
London, England, United Kingdom - Full Time
Skills Needed
Financial Analysis, Budgeting, Forecasting, P & L Metrics, Management Accounting, Financial Reporting, Data Analysis, Investment Analysis, Internal Controls, Stakeholder Engagement, Strategic Planning, Scenario Analysis, Excel, Powerpoint, Hyperion, Peoplesoft
Specialization
Candidates must have over 5 years of experience in a financial role and a deep understanding of P & L metrics. A financial degree or advanced business degree is required, along with excellent knowledge of financial accounting and demonstrated results in an international environment.
Experience Required
Minimum 5 year(s)
Operations Coordinator at Bolt Technology
Berlin, , Germany - Full Time
Skills Needed
Collaboration, Negotiation, Communication, Analytical Skills, Data Driven Mindset, Excel Skills, Ownership, Hands On Approach, Fast Paced Environment, Team Management
Specialization
The ideal candidate should possess excellent negotiation and communication skills in English and German, along with a strong analytical mindset and team management experience. They should thrive in a fast-paced environment and demonstrate a hands-on approach to their work.
Experience Required
Minimum 2 year(s)
Head of Customer Support Operations, Transition at Bolt Technology
London, England, United Kingdom -
Full Time

Start Date

Immediate

Expiry Date

30 Apr, 26

Salary

0.0

Posted On

30 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Operational Leadership, Transition Expertise, Strategic Acumen, Operational Acumen, Analytical Problem Solving, Transformative People Leadership, Influential Navigation

Industry

Software Development

Description
We’re looking for a Head of Customer Support Operations to own and scale how Customer Support runs at Bolt globally. You’ll build strong operating rhythms, performance standards, and continuous improvement practices that keep support fast, reliable, and cost-effective across regions and partners. If you enjoy leading complex operations and turning change into simple, scalable execution - and you’ve led large-scale transitions across teams, vendors, or locations - this role is for you. About us With over 200 million users in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people. We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or ability. Our ultimate goal is to make cities for people, not cars. And we need your help on this mission! About the role As a key leader in Customer Support, you will lead the global transition of Tier 1 and Tier 2 CS operations (in-house and outsourced) into Bolt’s 2026 operating model. Your mandate is to keep service levels stable, manage risk, and deliver within the 2026 cost plan as ~2,000 roles shift across regions and vendors. Once stabilised, you’ll take operational ownership of a major share of global CS, leading leaders and driving performance at scale. Main tasks and responsibilities:Global Transition Leadership: Own the transition of Tier 1 & Tier 2 CS operations (in-house and BPO) from 2025 contracts to the 2026 model, ensuring stability and performance. Service Continuity & KPIs: Safeguard SLs and KPIs during changeover, partnering with the Performance team and 24×7 Control Centre. Vendor & Site Stand-up: Oversee new BPO site launches and critical leadership hiring to guarantee operational readiness and quality. Governance & Reporting: Establish structured weekly reviews, track risks, and drive continuous improvement throughout the transition. Post-Transition Leadership: Transform AI, new technologies, process re-engineering, etc. Take operational responsibility for ~50% of the CS organisation (~1,000 people, 8–10 direct reports). About you:Operational Leadership Experience: 10+ years leading large-scale CS or operations across multiple geographies, with experience managing 100s–1000s of people. Proven Transition Expertise: Track record of delivering complex, multi-country transitions (cutovers, relocations, vendor migrations). Strategic & Operational Acumen: Ability to balance program execution, risk management, cost control, and operational excellence. Analytical Problem Solving: Data-driven mindset; able to identify risks early and protect SLs/KPIs during change. Transformative People Leader: A leader who leverages strong people skills to drive change: inspires and motivates in matrix environments at the start, while also effectively developing and leading teams as scope grows. Influential Navigation: You skillfully navigate ambiguity and influence stakeholders based on compelling evidence, unwavering commitment, and deep subject matter expertise. Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying! Why you’ll love it here:Play a direct role in shaping the future of mobility. Impact millions of customers and partners in 600+ cities across 50+ countries. Work in fast-moving autonomous teams with some of the smartest people in the world. Accelerate your professional growth with unique career opportunities. Get a rewarding salary and stock option package that lets you focus on doing your best work. Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork. Take care of your physical and mental health with our wellness perks. *Some perks may differ depending on your location and role. #LI-Hybrid
Responsibilities
Lead the global transition of Tier 1 and Tier 2 customer support operations into Bolt’s 2026 operating model while ensuring stability and performance. Take operational ownership of a significant portion of the global customer support organization post-transition.
Head of Customer Support Operations, Transition at Bolt Technology
London, England, United Kingdom - Full Time
Skills Needed
Operational Leadership, Transition Expertise, Strategic Acumen, Operational Acumen, Analytical Problem Solving, Transformative People Leadership, Influential Navigation
Specialization
Candidates should have over 10 years of operational leadership experience in customer support or operations, with a proven track record in managing large-scale transitions. Strong analytical and people leadership skills are essential for driving change and managing risks effectively.
Experience Required
Minimum 10 year(s)
Junior Legal Operations Specialist at Bolt Technology
Tallinn, , Estonia - Full Time
Skills Needed
Legal Operations, Automation, Legal Technology, Problem Solving, Attention To Detail, Communication, Collaboration, Compliance
Specialization
Candidates should have up to 1+ years of relevant experience in a legal or administrative role and a strong interest in legal operations and technology. Strong communication skills and a proactive approach to problem-solving are essential.
Senior Site Reliability Engineer, Platform at Bolt Technology
Tallinn, , Estonia - Full Time
Skills Needed
Linux Troubleshooting, Networking, Filesystems, Security, Kernel, Distributed Systems, Aws, Ec2, Eks, Infrastructure Automation, Terraform, Ansible, Communication Skills, Team Player
Specialization
Candidates should have in-depth knowledge of Linux troubleshooting and a solid understanding of large-scale distributed systems. Experience with AWS services and infrastructure automation tools is also required, along with good communication skills and teamwork.
Experience Required
Minimum 2 year(s)
Pessoa Desenvolvedora Backend Sênior at Way2 Technology
Florianópolis, Santa Catarina, Brazil - Full Time
Skills Needed
C#, Javascript, Software Architecture, Design Patterns, Clean Code, Agile Practices, Sql, Relational Databases, Git, Unit Testing, Integration Testing, Asynchronous Processes, Large Data Volumes, Complex Integrations, Vue, Jquery
Specialization
A bachelor's degree in Computer Science or related fields is required, along with a minimum of 5 years of software development experience. Proficiency in C# and JavaScript, as well as knowledge of software architecture and agile practices, is essential.
Experience Required
Minimum 5 year(s)
Operations Specialist at Bolt Technology
Madrid, Community of Madrid, Spain - Full Time
Skills Needed
Analytical Skills, Collaboration, Communication, Negotiation, Problem Solving, Data Driven Mindset, Influencing Skills, Operations Management, Logistics, Mobility
Specialization
Candidates should have 2 to 4 years of experience in relevant fields, with strong analytical and communication skills in English and Spanish. A data-driven mindset and a collaborative attitude are essential for success in this role.
Experience Required
Minimum 2 year(s)
Workday Integrations Analyst at Bolt Technology
Tallinn, , Estonia - Full Time
Skills Needed
Workday Integration Tools, Apis, Xml, Xslt, Data Mapping, Problem Solving, Analytical Thinking, Communication, Attention To Detail, Stakeholder Engagement, Technical Documentation, Data Integrity, Custom Reporting, System Testing, Jira Expertise
Specialization
Candidates should be proficient with Workday integration tools and have a good understanding of HR, Payroll, and Finance processes. Strong problem-solving skills, attention to detail, and the ability to communicate effectively with stakeholders are essential.
Experience Required
Minimum 2 year(s)
Senior Software Engineer at Bolt Technology
Tallinn, , Estonia - Full Time
Skills Needed
React Native, Typescript, Unit Testing, E2e Testing, Problem Solving, Communication, Data Structure, Native Development, Continuous Integration
Specialization
The ideal candidate has strong experience with React Native or native development and good English communication skills. A solid understanding of data structures and experience with native platforms is also required.
Experience Required
Minimum 5 year(s)
Senior Visual Experience Designer, Rider Experience at Bolt Technology
Tallinn, , Estonia - Full Time
Skills Needed
Visual Design, Motion Design, Figma, Prototyping Tools, Design Systems, Collaboration, Usability, Creative Expression
Specialization
Candidates should have a strong portfolio in visual and motion design, proficiency in Figma, and experience with design systems. A focus on usability and collaboration across teams is also important.
Experience Required
Minimum 5 year(s)
Treasury Manager at Bolt Technology
Tallinn, , Estonia - Full Time
Skills Needed
Corporate Treasury, Process Automation, Operational Efficiency, Treasury Systems, Project Management, Communication Skills, Stakeholder Engagement
Specialization
Candidates should have experience in corporate treasury and a demonstrated interest in process automation and operational efficiency. Strong communication skills and a structured approach to work are also essential.
Experience Required
Minimum 2 year(s)
Senior Data Scientist, Pricing Automation at Bolt Technology
Tallinn, , Estonia - Full Time
Skills Needed
Machine Learning, Python, Sql, Statistical Inference, Decision Making Systems, Marketplace Mechanics, Communication, Autonomous Work
Specialization
Candidates should have over 5 years of experience in applied machine learning for marketplace pricing and mastery in Python and SQL. Strong knowledge of machine learning algorithms and an ownership mindset are also essential.
Experience Required
Minimum 5 year(s)
Operations Specialist at Bolt Technology
Tbilisi, , Georgia - Full Time
Skills Needed
Operations, Analytic Tasks, Communication Skills, Collaboration, Customer Orientation, Detail Oriented, Organizational Skills, Georgian Language, English Language, Technology Passion
Specialization
Candidates should have over a year of experience in operations or relevant roles, with strong communication and organizational skills. A customer-oriented mindset and proficiency in Georgian and English are also essential.
Operations Specialist at Bolt Technology
Cape Town, Western Cape, South Africa - Full Time
Skills Needed
Operations Execution, Regulatory Compliance, Field Operations, Stakeholder Management, Process Building, Workflow Design, Data Analysis, Communication Skills, Integrity, Problem Solving, Education Initiatives, Relationship Management, Performance Tracking, Continuous Improvement, Ambiguity Management, Driver Compliance
Specialization
Candidates should have over 5 years of experience in operations execution, particularly in regulatory compliance and field operations. Strong skills in process building, data analysis, and communication are essential, along with the ability to thrive in fast-paced environments.
Experience Required
Minimum 5 year(s)
Senior Quality Test Engineer II at Reed Technology
Port Elizabeth, Western Cape, Saint Vincent and the Grenadines - Full Time
Skills Needed
Automation Testing, Software Testing, C#, Automation Frameworks, Ci/Cd Pipelines, Process Improvements, Testing Tools, Collaboration, Problem Solving, Innovative Mindset, Manual Testing, Team Support, Research, Quality Control, Technical Leadership, Continuous Improvement
Specialization
Candidates should have a BS in Engineering/Computer Science or equivalent experience, along with a solid understanding of Software Testing and QA methodologies. Strong automation testing experience and the ability to read code in C# are essential, along with an interest in new testing platforms.
Experience Required
Minimum 5 year(s)
Public Policy Manager at Bolt Technology
Nairobi, , Kenya - Full Time
Skills Needed
Public Policy, Government Relations, Regulatory Affairs, Analytical Skills, Communication Skills, Stakeholder Engagement, Compliance Management, Risk Management, Legislative Analysis, Research Skills, Presentation Skills, Negotiation Skills, Data Analysis, Networking, Advocacy, Organizational Skills, Bilingual Communication
Specialization
Candidates should have at least 5 years of experience in public policy or government relations, with strong analytical and communication skills. A proven ability to engage with senior stakeholders and a strong policy network in Kenya are essential.
Experience Required
Minimum 5 year(s)
CS Operations Specialist at Bolt Technology
Accra, Greater Accra Region, Ghana - Full Time
Skills Needed
Fluent In English, Escalation Handling, Sensitive Case Management, Quality Assurance, Process Integrity, Feedback Loop, Cross Functional Collaboration
Specialization
Candidates should be fluent in English and have experience with escalations and sensitive cases. They should also be willing to work daytime, evening shifts, and some weekends.
Experience Required
Minimum 2 year(s)
Regional Manager at Bolt Technology
, , Estonia - Full Time
Skills Needed
Operations, Business Development, Franchise Management, Team Leadership, Analytical Skills, Communication, Stakeholder Management, Ride Hailing, Mobility, Consulting, Market Analysis, P&L Management, Problem Solving, Coaching, Relationship Management, Strategic Planning
Specialization
Candidates should have over 5 years of experience in operations or franchise management, with a proven track record in managing partnerships. Strong analytical and communication skills are essential, along with the ability to thrive in a dynamic environment.
Experience Required
Minimum 5 year(s)
Scooter Mechanic at Bolt Technology
Dresden, Saxony, Germany - Full Time
Skills Needed
Mechanic, Repair, Attention To Detail, Multi Tasking, Hand Tools, Power Tools
Specialization
Candidates should have previous experience as a mechanic, preferably in automotive or electronic repair. They must also possess skills in assembling and disassembling products, attention to detail, and knowledge of hand and power tools.
Product Owner - Distribuição de energia at Way2 Technology
Florianópolis, Santa Catarina, Brazil - Full Time
Skills Needed
Product Development, Digital Products, Customer Engagement, Market Analysis, Energy Regulation, Telemetery, Technical Losses, Stakeholder Communication, Empathy, Analytical Skills, Problem Solving, Project Management, Team Collaboration, Client Interviews, Presentation Skills
Specialization
Candidates should have experience in the electric sector, preferably with distributors, and knowledge of energy market dynamics. A degree in relevant fields such as Electrical Engineering or Computer Science is required, along with strong communication skills and a self-managing profile.
Experience Required
Minimum 2 year(s)
Decision Support Sr. Analyst at Reed Technology
London, England, United Kingdom - Full Time
Skills Needed
Financial Analysis, Budgeting, Forecasting, P & L Metrics, Management Accounting, Financial Reporting, Data Analysis, Investment Analysis, Internal Controls, Stakeholder Engagement, Strategic Planning, Scenario Analysis, Excel, Powerpoint, Hyperion, Peoplesoft
Specialization
Candidates must have over 5 years of experience in a financial role and a deep understanding of P & L metrics. A financial degree or advanced business degree is required, along with excellent knowledge of financial accounting and demonstrated results in an international environment.
Experience Required
Minimum 5 year(s)
Operations Coordinator at Bolt Technology
Berlin, , Germany - Full Time
Skills Needed
Collaboration, Negotiation, Communication, Analytical Skills, Data Driven Mindset, Excel Skills, Ownership, Hands On Approach, Fast Paced Environment, Team Management
Specialization
The ideal candidate should possess excellent negotiation and communication skills in English and German, along with a strong analytical mindset and team management experience. They should thrive in a fast-paced environment and demonstrate a hands-on approach to their work.
Experience Required
Minimum 2 year(s)