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CS Operations Manager at Bolt Technology
Accra, Greater Accra Region, Ghana - Full Time
Skills Needed
Bpo Governance, Stakeholder Management, End To End Implementation, Forecasting & Resource Planning, Cost Management, Support To Local Operations, Operational Efficiency, Service Quality, Performance Management, Change Management, Team Leadership, Project Management, Data Analysis, Quality Assurance, Training Management, Workflow Optimization
Specialization
The ideal candidate should have experience in managing outsourced partners, stakeholder management, and resource planning. They should also demonstrate strong project management skills and the ability to provide operational support to local teams.
Experience Required
Minimum 5 year(s)
Dietitian / Health Coach at EVYD Technology
Jerudong, , Brunei - Full Time
Skills Needed
Independent, Self Motivated, Communication, Collaboration, Growth Mindset, Tenacity, Emotional Intelligence, Organizational Skills, Time Management, Integrity, Cultural Sensitivity, Technology Proficiency
Specialization
Candidates must have at least three years of experience in a healthcare or clinical setting, with one year of independent practice. A Bachelor's or Master's degree in Nutrition, Dietetics, or an equivalent degree is required.
Experience Required
Minimum 2 year(s)
Public Policy Specialist at Bolt Technology
Bucharest, , Romania - Full Time
Skills Needed
Public Policy, Government Relations, Regulatory Affairs, Legislation Analysis, Policy Document Preparation, Stakeholder Engagement, Legal Research, Advocacy, Relationship Management, Communication, Detail Orientation, Proactivity, Collaboration, Curiosity, Policy Insights, Business Recommendations
Specialization
Candidates should have 2-4 years of experience in public policy or related fields and a strong understanding of Romania’s legal environment. Skills in analyzing legislation and building relationships with stakeholders are essential.
Experience Required
Minimum 2 year(s)
Mechanic at Bolt Technology
Warsaw, Masovian Voivodeship, Poland - Full Time
Skills Needed
Attention To Detail, Mechanical Repair, Problem Solving, Safety Testing, Inventory Management, Tool Operation
Specialization
Candidates should demonstrate attentiveness and accuracy in their work, possess skills in operating hand and power tools, and have experience in repairing mechanical devices. A proactive approach and solid local language skills are also important.
Mechanic at Bolt Technology
Oslo, , Norway - Full Time
Skills Needed
Attention To Detail, Mechanical Repair, Problem Identification, Safety Testing, Inventory Management, Battery Management, Troubleshooting, Use Of Hand Tools, Use Of Power Tools, Smartphone Proficiency
Specialization
Candidates should demonstrate attentiveness and accuracy, possess mechanical repair skills, and have experience with hand and power tools. A proactive approach and local language skills are also important, with English skills and a forklift license being advantageous.
Accounts Payable Specialist at Bolt Technology
Tallinn, , Estonia - Full Time
Skills Needed
Accounts Payable, Invoice Processing, Compliance, Finance, Attention To Detail, Communication, Teamwork, Problem Solving, Process Improvement, Documentation, Automation, Time Management
Specialization
Candidates should have at least one year of experience in finance or accounts payable and possess strong English communication skills. A background in Finance & Accounting and a keen eye for detail are also important.
Senior Visual Experience Designer, Rider Experience at Bolt Technology
Tartu linn, , Estonia - Full Time
Skills Needed
Visual Design, Motion Design, Figma, Collaboration, Design Systems, Usability, Creative Assets, Brand Consistency, Scalability, User Experience
Specialization
You should have a strong portfolio in visual and motion design, proficiency in Figma, and experience with design systems. Collaboration skills and a focus on usability and user experience are essential.
Experience Required
Minimum 5 year(s)
Software Engineer III at Reed Technology
Cape Town, Western Cape, South Africa - Full Time
Skills Needed
Software Engineering, C#, .Net, Java, Javascript, Sql, Html, Xml, Data Modeling, Problem Solving, Collaboration, Agile, Waterfall, Code Reviews, Testing, Documentation
Specialization
The role requires proven experience in software engineering, with proficiency in languages such as C#, .NET, Java, and SQL. A relevant degree in Computer Science or Engineering is preferred, along with strong problem-solving skills and the ability to collaborate effectively.
Experience Required
Minimum 2 year(s)
Receptionist at Bolt Technology
Warsaw, Masovian Voivodeship, Poland - Full Time
Skills Needed
Customer Service, Communication, Attention To Detail, Office Administration, Event Organization, Team Support, Technology Enthusiasm, Language Proficiency
Specialization
The ideal candidate is passionate about helping others and has excellent spoken and written Polish and English. Attention to detail and the ability to handle sensitive information are essential.
Pessoa Desenvolvedora FullStack Sênior at Way2 Technology
Florianópolis, Santa Catarina, Brazil - Full Time
Skills Needed
C#, Javascript, Software Architecture, Design Patterns, Clean Code, Agile Practices, Sql, Relational Databases, Git, Unit Testing, Integration Testing, Asynchronous Processes, Large Data Volumes, Complex Integrations, Vue, Jquery
Specialization
A bachelor's degree in Computer Science or related fields is required, along with a minimum of 5 years of software development experience. Proficiency in C# and JavaScript, as well as knowledge of software architecture and agile practices, are essential.
Experience Required
Minimum 5 year(s)
Fleet Operations Driver at Bolt Technology
Dresden, Saxony, Germany - Full Time
Skills Needed
Driving, E Scooter Maintenance, Local Area Knowledge, Proactive Approach, Mechanical Skills, Safety Standards
Specialization
Candidates should hold an EU B driving license and have experience operating manual transmission vehicles. A proactive attitude and local area knowledge are essential, along with basic mechanical skills.
B2B Business Development Manager at Bolt Technology
Abuja, Federal Capital Territory, Nigeria - Full Time
Skills Needed
B2b Sales, Business Development, Client Relationship Management, Negotiation, Closing Deals, Sales Funnel Management, Market Analysis, Crm, Data Driven, Communication, Networking, Problem Solving, Initiative, Results Oriented, Target Achievement, Team Collaboration
Specialization
Candidates should have at least 6 years of B2B sales experience, particularly with SMEs and mid-sized businesses. A strong results-oriented mindset and effective communication skills in English and Swahili are essential.
Experience Required
Minimum 5 year(s)
Senior Software Engineer II at Reed Technology
Port Elizabeth, Western Cape, Saint Vincent and the Grenadines - Full Time
Skills Needed
Software Engineering, Microservices Architecture, Java, Micronaut, Spring Boot, Lucene, Apache Solr, Elasticsearch, Aws, Nosql Databases, Ci/Cd, Kubernetes, Terraform, Jenkins, Problem Solving, Mentoring
Specialization
Candidates should have over 5 years of experience in software engineering, particularly with microservices architecture and proficiency in Java. Familiarity with cloud platforms and strong problem-solving skills are also required.
Experience Required
Minimum 5 year(s)
Mechanic at Bolt Technology
Opole, Opole Voivodeship, Poland - Full Time
Skills Needed
Attention To Detail, Mechanical Repair, Problem Solving, Safety Testing, Inventory Management, Tool Operation
Specialization
Candidates should demonstrate attentiveness and accuracy, possess skills in operating hand and power tools, and have experience in mechanical repairs. A proactive approach and local language skills are also important.
Global Head, Solution Engineering | Pre-Sales at Aera Technology
San Francisco, California, United States - Full Time
Skills Needed
Solution Engineering, Presales, Technical Discovery, Solution Design, Value Storytelling, Customer Engagement, Demo Strategy, Cross Functional Collaboration, Sales Strategy, Technical Translation, Team Management, Communication Skills, Executive Engagement, Enterprise Saas, Analytics, Business Intelligence
Specialization
Candidates should have 8-10+ years of presales or solution engineering experience in enterprise SaaS, analytics, or BI. A bachelor's degree in Engineering, Computer Science, or a related field is required, with an MBA preferred.
Experience Required
Minimum 10 year(s)
People & Workplace Experience Advisor at Bolt Technology
Toronto, Ontario, Canada - Full Time
Skills Needed
Human Resources, Office Management, Communication Skills, Team Player, Problem Solving, Employee Onboarding, Data Management, Policy Compliance, Budget Management, Stakeholder Engagement
Specialization
Candidates should have 2-4 years of experience in Human Resources or Office management and a general understanding of labor legislation. Strong communication skills and the ability to work with multiple stakeholders are essential.
Experience Required
Minimum 2 year(s)
Senior Backend Engineer at Bolt Technology
Warsaw, Masovian Voivodeship, Poland - Full Time
Skills Needed
Backend Systems, Node.Js, Typescript, Microservice Architecture, Api Design, Distributed Systems, Cloud Systems, Relational Databases, Real Time Systems, Asynchronous Systems, Clean Code, Secure Code, Maintainable Code, Testable Code, Data Driven Decisions, Customer Feedback
Specialization
The ideal candidate thrives in fast-paced environments and excels in making data-driven decisions. They should have expertise in microservice architecture, API design, and experience with cloud systems.
Experience Required
Minimum 5 year(s)
Consultant Lead Ops sénior - F/H/N at OCTO Technology
Paris, Ile-de-France, France - Full Time
Skills Needed
Cloud Consulting, Agile Development, Infrastructure As Code, Ci/Cd, Automation, Ansible, Git, Terraform, Cloud Architecture, Observability, Performance Management, Team Collaboration, Mentoring, Technical Leadership, Problem Solving, Research And Development
Specialization
Candidates should have a strong technical foundation in cloud infrastructure and automation tools, along with experience in managing teams and direct client interactions. A proactive attitude towards problem-solving and a collaborative spirit are essential.
Experience Required
Minimum 5 year(s)
Account Manager at Bolt Technology
Tallinn, , Estonia - Full Time
Skills Needed
Account Management, Customer Success, Sales, B2b, Communication, Growth Strategies, Client Engagement, Upselling, Performance Ownership, Proactivity, Problem Solving, Team Collaboration, Estonian, English, Relationship Building, Opportunity Identification
Specialization
The ideal candidate should have at least 2 years of experience in Account Management or a similar B2B role, with a proven track record of growing accounts. Strong communication skills in Estonian and English, along with a proactive and driven attitude, are essential.
Experience Required
Minimum 2 year(s)
Head of Customer Support Operations, Transition at Bolt Technology
London, England, United Kingdom - Full Time
Skills Needed
Operational Leadership, Transition Expertise, Strategic Acumen, Operational Acumen, Analytical Problem Solving, Transformative People Leadership, Influential Navigation
Specialization
Candidates should have over 10 years of operational leadership experience in customer support or operations, with a proven track record in managing large-scale transitions. Strong analytical and people leadership skills are essential for driving change and managing risks effectively.
Experience Required
Minimum 10 year(s)
CS Operations Manager at Bolt Technology
Accra, Greater Accra Region, Ghana -
Full Time

Start Date

Immediate

Expiry Date

30 Apr, 26

Salary

0.0

Posted On

30 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

BPO Governance, Stakeholder Management, End-to-End Implementation, Forecasting & Resource Planning, Cost Management, Support to Local Operations, Operational Efficiency, Service Quality, Performance Management, Change Management, Team Leadership, Project Management, Data Analysis, Quality Assurance, Training Management, Workflow Optimization

Industry

Software Development

Description
We're looking for an experienced Customer Service Operations Manager to join the team. About us With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people. We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability. Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission! About the role The CS Operations Manager is responsible for overseeing day-to-day operations across multiple markets, ensuring alignment with business goals and consistent delivery on KPIs. This role bridges high-level strategy and on-ground execution, driving operational efficiency, service quality, and outsourced team performance through close collaboration with internal operations teams and BPO partners. Additionally, this role will play a central part in managing outsourced partners for Back Office and Compliance Operations, leading end-to-end implementation of new initiatives, managing stakeholder relationships, ensuring efficient resource forecasting, and supporting Local Operations teams with their operational needs. Main tasks and responsibilities:Ensure strict adherence to core KPIs: speed, resolution, quality, and cost. Align execution at the team level with business objectives, proactively identifying and eliminating inefficiencies. Optimize workflows, processes, and queue management models, while supporting continuous improvement initiatives in partnership with Central Operations. Actively contribute to QA-driven projects and workforce management initiatives to improve efficiency. Integrate QA feedback loops into daily operations, ensuring follow-through from BPO and local operations teams. Drive high user satisfaction by continuously raising service standards. Partner with analytics teams to identify performance trends and implement corrective actions. Collaborate closely with BPO partners to align on performance targets, escalation management, and agent development. Lead performance reviews and drive improvements in outsourced quality and efficiency. Own WFM, QA, and Training resources to ensure consistent operational support and scalability. Lead regional change management efforts and support the rollout of new initiatives. Manage Team Leaders across the CS Operations and multiple markets, ensuring delivery on performance expectations. About you:BPO Governance: Manage performance and governance of outsourced partners supporting Back Office and Compliance Operations, ensuring alignment with compliance requirements and service quality standards. Stakeholder Management: Act as the primary point of contact for internal and external stakeholders, ensuring clear communication and accountability across functions. End-to-End Implementation: Lead the design, implementation, and monitoring of new operational activities, ensuring structured project management and seamless delivery. Forecasting & Resource Planning: Forecast resource requirements, monitor utilization, and ensure operational efficiency across markets and workflows. Cost Management: Own the estimation, monitoring, and reporting of operational costs; ensure budget alignment and cost efficiency across outsourced and internal activities. Support to Local Operations: Provide operational and strategic support to Local Operations teams, translating local needs into scalable central solutions and facilitating effective execution on the ground. Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying! #LI-Hybrid
Responsibilities
The CS Operations Manager oversees day-to-day operations across multiple markets, ensuring alignment with business goals and consistent delivery on KPIs. This role involves driving operational efficiency, service quality, and managing outsourced partners for Back Office and Compliance Operations.
CS Operations Manager at Bolt Technology
Accra, Greater Accra Region, Ghana - Full Time
Skills Needed
Bpo Governance, Stakeholder Management, End To End Implementation, Forecasting & Resource Planning, Cost Management, Support To Local Operations, Operational Efficiency, Service Quality, Performance Management, Change Management, Team Leadership, Project Management, Data Analysis, Quality Assurance, Training Management, Workflow Optimization
Specialization
The ideal candidate should have experience in managing outsourced partners, stakeholder management, and resource planning. They should also demonstrate strong project management skills and the ability to provide operational support to local teams.
Experience Required
Minimum 5 year(s)
Dietitian / Health Coach at EVYD Technology
Jerudong, , Brunei - Full Time
Skills Needed
Independent, Self Motivated, Communication, Collaboration, Growth Mindset, Tenacity, Emotional Intelligence, Organizational Skills, Time Management, Integrity, Cultural Sensitivity, Technology Proficiency
Specialization
Candidates must have at least three years of experience in a healthcare or clinical setting, with one year of independent practice. A Bachelor's or Master's degree in Nutrition, Dietetics, or an equivalent degree is required.
Experience Required
Minimum 2 year(s)
Public Policy Specialist at Bolt Technology
Bucharest, , Romania - Full Time
Skills Needed
Public Policy, Government Relations, Regulatory Affairs, Legislation Analysis, Policy Document Preparation, Stakeholder Engagement, Legal Research, Advocacy, Relationship Management, Communication, Detail Orientation, Proactivity, Collaboration, Curiosity, Policy Insights, Business Recommendations
Specialization
Candidates should have 2-4 years of experience in public policy or related fields and a strong understanding of Romania’s legal environment. Skills in analyzing legislation and building relationships with stakeholders are essential.
Experience Required
Minimum 2 year(s)
Mechanic at Bolt Technology
Warsaw, Masovian Voivodeship, Poland - Full Time
Skills Needed
Attention To Detail, Mechanical Repair, Problem Solving, Safety Testing, Inventory Management, Tool Operation
Specialization
Candidates should demonstrate attentiveness and accuracy in their work, possess skills in operating hand and power tools, and have experience in repairing mechanical devices. A proactive approach and solid local language skills are also important.
Mechanic at Bolt Technology
Oslo, , Norway - Full Time
Skills Needed
Attention To Detail, Mechanical Repair, Problem Identification, Safety Testing, Inventory Management, Battery Management, Troubleshooting, Use Of Hand Tools, Use Of Power Tools, Smartphone Proficiency
Specialization
Candidates should demonstrate attentiveness and accuracy, possess mechanical repair skills, and have experience with hand and power tools. A proactive approach and local language skills are also important, with English skills and a forklift license being advantageous.
Accounts Payable Specialist at Bolt Technology
Tallinn, , Estonia - Full Time
Skills Needed
Accounts Payable, Invoice Processing, Compliance, Finance, Attention To Detail, Communication, Teamwork, Problem Solving, Process Improvement, Documentation, Automation, Time Management
Specialization
Candidates should have at least one year of experience in finance or accounts payable and possess strong English communication skills. A background in Finance & Accounting and a keen eye for detail are also important.
Senior Visual Experience Designer, Rider Experience at Bolt Technology
Tartu linn, , Estonia - Full Time
Skills Needed
Visual Design, Motion Design, Figma, Collaboration, Design Systems, Usability, Creative Assets, Brand Consistency, Scalability, User Experience
Specialization
You should have a strong portfolio in visual and motion design, proficiency in Figma, and experience with design systems. Collaboration skills and a focus on usability and user experience are essential.
Experience Required
Minimum 5 year(s)
Software Engineer III at Reed Technology
Cape Town, Western Cape, South Africa - Full Time
Skills Needed
Software Engineering, C#, .Net, Java, Javascript, Sql, Html, Xml, Data Modeling, Problem Solving, Collaboration, Agile, Waterfall, Code Reviews, Testing, Documentation
Specialization
The role requires proven experience in software engineering, with proficiency in languages such as C#, .NET, Java, and SQL. A relevant degree in Computer Science or Engineering is preferred, along with strong problem-solving skills and the ability to collaborate effectively.
Experience Required
Minimum 2 year(s)
Receptionist at Bolt Technology
Warsaw, Masovian Voivodeship, Poland - Full Time
Skills Needed
Customer Service, Communication, Attention To Detail, Office Administration, Event Organization, Team Support, Technology Enthusiasm, Language Proficiency
Specialization
The ideal candidate is passionate about helping others and has excellent spoken and written Polish and English. Attention to detail and the ability to handle sensitive information are essential.
Pessoa Desenvolvedora FullStack Sênior at Way2 Technology
Florianópolis, Santa Catarina, Brazil - Full Time
Skills Needed
C#, Javascript, Software Architecture, Design Patterns, Clean Code, Agile Practices, Sql, Relational Databases, Git, Unit Testing, Integration Testing, Asynchronous Processes, Large Data Volumes, Complex Integrations, Vue, Jquery
Specialization
A bachelor's degree in Computer Science or related fields is required, along with a minimum of 5 years of software development experience. Proficiency in C# and JavaScript, as well as knowledge of software architecture and agile practices, are essential.
Experience Required
Minimum 5 year(s)
Fleet Operations Driver at Bolt Technology
Dresden, Saxony, Germany - Full Time
Skills Needed
Driving, E Scooter Maintenance, Local Area Knowledge, Proactive Approach, Mechanical Skills, Safety Standards
Specialization
Candidates should hold an EU B driving license and have experience operating manual transmission vehicles. A proactive attitude and local area knowledge are essential, along with basic mechanical skills.
B2B Business Development Manager at Bolt Technology
Abuja, Federal Capital Territory, Nigeria - Full Time
Skills Needed
B2b Sales, Business Development, Client Relationship Management, Negotiation, Closing Deals, Sales Funnel Management, Market Analysis, Crm, Data Driven, Communication, Networking, Problem Solving, Initiative, Results Oriented, Target Achievement, Team Collaboration
Specialization
Candidates should have at least 6 years of B2B sales experience, particularly with SMEs and mid-sized businesses. A strong results-oriented mindset and effective communication skills in English and Swahili are essential.
Experience Required
Minimum 5 year(s)
Senior Software Engineer II at Reed Technology
Port Elizabeth, Western Cape, Saint Vincent and the Grenadines - Full Time
Skills Needed
Software Engineering, Microservices Architecture, Java, Micronaut, Spring Boot, Lucene, Apache Solr, Elasticsearch, Aws, Nosql Databases, Ci/Cd, Kubernetes, Terraform, Jenkins, Problem Solving, Mentoring
Specialization
Candidates should have over 5 years of experience in software engineering, particularly with microservices architecture and proficiency in Java. Familiarity with cloud platforms and strong problem-solving skills are also required.
Experience Required
Minimum 5 year(s)
Mechanic at Bolt Technology
Opole, Opole Voivodeship, Poland - Full Time
Skills Needed
Attention To Detail, Mechanical Repair, Problem Solving, Safety Testing, Inventory Management, Tool Operation
Specialization
Candidates should demonstrate attentiveness and accuracy, possess skills in operating hand and power tools, and have experience in mechanical repairs. A proactive approach and local language skills are also important.
Global Head, Solution Engineering | Pre-Sales at Aera Technology
San Francisco, California, United States - Full Time
Skills Needed
Solution Engineering, Presales, Technical Discovery, Solution Design, Value Storytelling, Customer Engagement, Demo Strategy, Cross Functional Collaboration, Sales Strategy, Technical Translation, Team Management, Communication Skills, Executive Engagement, Enterprise Saas, Analytics, Business Intelligence
Specialization
Candidates should have 8-10+ years of presales or solution engineering experience in enterprise SaaS, analytics, or BI. A bachelor's degree in Engineering, Computer Science, or a related field is required, with an MBA preferred.
Experience Required
Minimum 10 year(s)
People & Workplace Experience Advisor at Bolt Technology
Toronto, Ontario, Canada - Full Time
Skills Needed
Human Resources, Office Management, Communication Skills, Team Player, Problem Solving, Employee Onboarding, Data Management, Policy Compliance, Budget Management, Stakeholder Engagement
Specialization
Candidates should have 2-4 years of experience in Human Resources or Office management and a general understanding of labor legislation. Strong communication skills and the ability to work with multiple stakeholders are essential.
Experience Required
Minimum 2 year(s)
Senior Backend Engineer at Bolt Technology
Warsaw, Masovian Voivodeship, Poland - Full Time
Skills Needed
Backend Systems, Node.Js, Typescript, Microservice Architecture, Api Design, Distributed Systems, Cloud Systems, Relational Databases, Real Time Systems, Asynchronous Systems, Clean Code, Secure Code, Maintainable Code, Testable Code, Data Driven Decisions, Customer Feedback
Specialization
The ideal candidate thrives in fast-paced environments and excels in making data-driven decisions. They should have expertise in microservice architecture, API design, and experience with cloud systems.
Experience Required
Minimum 5 year(s)
Consultant Lead Ops sénior - F/H/N at OCTO Technology
Paris, Ile-de-France, France - Full Time
Skills Needed
Cloud Consulting, Agile Development, Infrastructure As Code, Ci/Cd, Automation, Ansible, Git, Terraform, Cloud Architecture, Observability, Performance Management, Team Collaboration, Mentoring, Technical Leadership, Problem Solving, Research And Development
Specialization
Candidates should have a strong technical foundation in cloud infrastructure and automation tools, along with experience in managing teams and direct client interactions. A proactive attitude towards problem-solving and a collaborative spirit are essential.
Experience Required
Minimum 5 year(s)
Account Manager at Bolt Technology
Tallinn, , Estonia - Full Time
Skills Needed
Account Management, Customer Success, Sales, B2b, Communication, Growth Strategies, Client Engagement, Upselling, Performance Ownership, Proactivity, Problem Solving, Team Collaboration, Estonian, English, Relationship Building, Opportunity Identification
Specialization
The ideal candidate should have at least 2 years of experience in Account Management or a similar B2B role, with a proven track record of growing accounts. Strong communication skills in Estonian and English, along with a proactive and driven attitude, are essential.
Experience Required
Minimum 2 year(s)
Head of Customer Support Operations, Transition at Bolt Technology
London, England, United Kingdom - Full Time
Skills Needed
Operational Leadership, Transition Expertise, Strategic Acumen, Operational Acumen, Analytical Problem Solving, Transformative People Leadership, Influential Navigation
Specialization
Candidates should have over 10 years of operational leadership experience in customer support or operations, with a proven track record in managing large-scale transitions. Strong analytical and people leadership skills are essential for driving change and managing risks effectively.
Experience Required
Minimum 10 year(s)