Location: Montreal, QC, Canada (On-site)
Starting Salary: $17.75/hour
Branch: Contact Centers
Category: Unionized (UNIFOR)
Job type: Full-Time

THE OPPORTUNITY

Right now, Air Canada is looking for Customer Sales and Service Agents to join our Contact Centre team in Montreal. This position is vitally important to our continued success as you will often be a customer’s first point of contact. So, creating a great first impression will be down to you. Are you up for the challenge?
If you love working with people and take pride in delivering memorable customer service, then you could be just moments away from landing your perfect role.

QUALIFICATIONS

Skills and experience required

This role is vital for our client’s satisfaction. Therefore, we have a number of key criteria to ensure your success:

• High school diploma or equivalent
• Available to attend and successfully pass our approximately twelve (12) week full-time paid initial training program.
• Availability to work in shifts
• Strong communication skills (both written and verbal)
• Ability to find creative solutions to complex customer situations
• An effective multi-tasker who can work independently with a minimum of supervision
• Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position

LINGUISTIC REQUIREMENTS

Candidates must speak English fluently. Priority will be given to candidates who speak English and French. As Canada’s most international airline, we would love to know if you can speak one or more of the following languages in addition to English: French, Spanish, Korean, Japanese, Cantonese, or Mandarin.

• High school diploma or equivalent
• Available to attend and successfully pass our approximately twelve (12) week full-time paid initial training program.
• Availability to work in shifts
• Strong communication skills (both written and verbal)
• Ability to find creative solutions to complex customer situations
• An effective multi-tasker who can work independently with a minimum of supervision
• Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this positio