THE DEPARTMENT:

The Information Technology Department is responsible for the establishment and maintenance of a secure technology
infrastructure to support the Product, People, Promotion, Place and Profit areas of Helzberg Diamonds. It accomplishes this through the design, development and deployment of automated systems to meet the information and process needs of each major line of business: human resources, merchandise, marketing, finance, stores, and E-Commerce. In addition to these lines of business applications, the IT organization is responsible for the collection and correlation of all company electronic information assets into an enterprise Data Warehouse which is used to support the overall analytical and reporting information needs of the business.

POSITION SUMMARY:

The Senior Salesforce Commerce Cloud Developer positions primary responsibility is to design and implement complex technical solutions as an experienced and independent part of Helzberg’s Salesforce B2C Ecommerce development team. This position will partner with the Ecommerce Development Manager as well as internal and external stakeholders to define and execute the solutions to business initiatives. This includes deployment of updates, maintenance and security enhancements. This position is responsible for performing code reviews to ensure production-readiness of updates being deployed as well as coaching team members to adhere to development best-practices. The Ecommerce Development Team works with all departments within the SSC on issues that impact functionality and strategic direction of our Ecommerce site. Examples include working with our Corporate Systems Team to ensure interoperability of back-end systems with the site, Marketing for enabling personalization and customer data capture for insights and analysis, Merchandise and Credit for promotional capabilities and payment capture etc.

QUALIFICATIONS:

Education and Experience:

• Bachelor’s Degree in Computer Science or related field or comparable professional experience.
• 4-7 years of experience developing and implementing technical solutions in the Salesforce ecosystem.
• Experience developing technical solutions for Salesforce Commerce Cloud and other related technologies including OMS, PIM, Salesforce Marketing, Data & Service Cloud etc.
• Salesforce B2C Commerce Cloud Developer Certification preferred.

Skills and Abilities:

• In-depth knowledge of Salesforce architecture (SFRA), data modeling and security best practices.
• Customer advocacy and a passion for delivering the highest levels of Customer Service.
• Excellent written and verbal communication skills.
• Ability to communicate with technical and business personnel at all levels.
• Strong analytical and problem solving skills.
• Ability to document technical solutions and processes for a technical/non-technical audience.
• Exceptional organizational skills, ability to handle multiple tasks, prioritize them and carry them out independently.
• Excellent interpersonal and team skills with the ability to build working relationships with customers, management and staff.
• High level of initiative, flexibility and ability to self-direct.
• Strong attention to detail
• Ability to consistently meet deadlines with accurate and detailed results.
• Hybrid schedule with predictable onsite attendance required three or more days per week to perform essential functions involving interactive behaviors with co-workers and managers, operation or manipulation of equipment and/or materials located only on site, and direct interaction with internal and/or external customers.

Physical Demands:

• Occasionally lift and/or move up to 25 pounds.
• Must be able to work well under stress.

PRINCIPAL ACCOUNTABILITIES:

• Design, implement, and document complex technical solutions as an independent and experienced member of the Ecommerce Development team.
• Provide mentorship and code reviews for Ecommerce development team, ensuring that software development best practices are understood and applied.
• Partner with Ecommerce Development Manager to design, execute and enhance deployment processes & controls for software updates in Salesforce Commerce Cloud.
• Maintain up-to-date knowledge of industry trends, SFCC updates and emerging technologies.
• Implement third-party integrations and work with API’s/RESTful web services to enhance site functionality.
• Work with the Information Security Team to ensure security posture complies with industry standards.
• Assess current development team practices and provide recommendations for process changes to drive efficiency.
• Work directly with vendors and internal stakeholders to define, implement, and maintain solutions for critical business processes.
• Troubleshoot, diagnose and provide recommendations for improving complex technical processes and systems.
• Provide on-call night and weekend Ecommerce support as needed.

SUPERVISORY RESPONSIBILITIES:

This role will not have any supervisory responsibility