CURRENT EMPLOYEES:

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The University of Miami/UHealth Department of Public Safety has an exciting opportunity for a full-time ID and Building Access Representative.

CORE JOB SUMMARY:

The ID and Building Security Access Representative utilizes complex systems to monitor and provide access to campus buildings and transportation services. The ID and Building Security Access Representative serves as a liaison to faculty, staff, and facility managers to ensure the safety of facility occupants and guarantee the smooth operations of all facility functions and operations.

CORE QUALIFICATIONS

High School diploma or equivalent
Minimum 1 year of relevant experience

KNOWLEDGE, SKILLS AND ATTITUDES:

• Ability to communicate effectively in both oral and written form
• Ability to handle difficult and stressful situations with professional composure
• Ability to maintain effective interpersonal relationships
• Ability to recognize, analyze, and solve a variety of problems
• Ability to exercise sound judgment in making critical decisions
• Commitment to the University’s core values
  Any relevant education, certifications and/or work experience may be considered.
  The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
  UHealth-University of Miami Health System, South Florida’s only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We’re the challenge you’ve been looking for.
  The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

CORE RESPONSIBILITIES:

• The ID and Building Security Access Representative must use very complex systems T2 Flex, Pro-Watch and Onity Systems.
• Assists customers with Photo ID badges, building access, parking and public transportation.
• Processes sales of ID badges and accessories, parking and transit permits, parking validations, bicycle permits, and background checks.
• Assists customers with replacing broken/lost access and transit cards.
• Answer phone calls greeting students, faculty and staff and addressing and resolving issues throughappropriate channels.
• Monitor and respond to email inquiries received through two departmental email accounts, one for Parking and another one for Photo ID.
• Assists customers with scheduling UM Transportation Department shuttles.
• Processes and distributes daily reports including parking, transit, and access reports.
• Reconciles daily credit card, check, IDR, payroll deduction and student account sales.
• Programs and troubleshoots ID badges and access cards for campus locking systems.
• Processes employment clearances.
• Files and scans department records.
• Logs customer interaction notes in database.
• Adheres to proper telephone etiquette and use of call center software.
• Processes metal key requests and distribution to authorized individuals.
• Categorized as Tier 1 emergency employee.
• Expected to work at the Emergency Hotline call center before, during, and/or after emergencies, including, but not limited to hurricanes.
• Other duties as assigned.