ASHAPE THE NEXT GENERATION OF VACATIONS!

Welcome to Evermore Orlando Resort—the resort that’s redefining the Orlando vacation experience. Just steps away from Walt Disney World®, Evermore stretches across 1,100 acres and offers a one-of-a-kind blend of spacious, upscale vacation homes, flats, and villas alongside the luxurious Conrad hotel. Our Team Members are true trailblazers, reimagining the vacation experience for each guest. Here, guests create their own adventure, enjoying the best of both worlds: the space and comforts of vacation home rentals combined with the amenities and services of a world-class resort.
Evermore is Orlando’s ultimate game changer. In a city known for its theme parks and endless lines, Evermore is the paradise guests crave on their days between park visits. Imagine endless relaxation around Orlando’s first and only beach paradise, Evermore Bay. Our stunning 8-acre crystal-clear lagoon is framed by zero-entry swim zones, beach bars, private cabanas, cozy firepits, and 20-acres of white sand. From beachside bars to a vibrant food hall and rooftop dining with views of the fireworks, we’ve crafted unforgettable experiences. Guests can challenge themselves on 2 Jack Nicklaus championship golf courses, enjoy water sports including kayaks and paddleboards, a family water slide, rope swing, and activities that fill their days including pickleball, bocce ball, and volleyball.
If you’re excited to help guests reimagine the Orlando vacation, join us! Become part of an energetic team bringing Evermore Orlando Resort to life!
Position Summary: As Culinary Concierge you will play as a liaison between guests and our Front of House and Culinary Teams for our At Home Delivery Services in addition to portable beverage carts. This individual will be responsible for organizing and maintaining orders, coordinating with delivery drivers and the culinary teams to ensure guests needs are met, providing recommendations, overseeing special requests, and creating memorable dining experiences. This team member will be working to ensure service and standards of delivery are maintained, and the oversight of state & county inspections and licensing.

EDUCATION, SKILLS AND EXPERIENCE

• Valid Driver’s License with an acceptable driving record.
• 2 years of experience in a similar role, hospitality and catering experience preferred.
• Knowledge of food and wine pairings.
• Ability to adapt to and multi-task in a fast-paced environment and handle guest requests with grace and professionalism.
• Food, alcohol, and safety certifications under FL requirements.
• Strong written and verbal communication skills.
• Proven organizational and time management skills.
• Strong punctuality and dependability.
• Excellent communication and interpersonal skills; ability to interact with a wide range of people.
• Outstanding organizational and problem-solving skills.
• Capable of performing the role in a busy work environment.
• Proficient in reading safety procedures and operating guidelines.
• Proficient in standard industry computer systems (POS, work order systems, inventory, etc.).

PHYSICAL REQUIREMENTS

• Able to safely lift, pull and push up to 50 pounds.
• Able to stand, walk, stoop, kneel, bend, and reach.
• Subject to environmental conditions, work activities can occur inside and outside.
• Act as a knowledgeable resource for menu items, ingredients, preparation methods, and beverage pairings.
• Maintain comprehensive understanding of the menus, including seasonal offerings and specials.
• Proactively engage with guests to understand their dining preferences, allergies, dietary restrictions, and special occasions.
• Collaborate with the culinary team to accommodate special requests, create custom dishes, or modify menu items to meet individual guest needs.
• Coordinate Chef Experiences and Bartender Experiences.
• Engage with Delivery Drivers and kitchen staff to ensure seamless execution and delivery of orders.
• Verify accuracy of deliveries by matching orders with invoices or delivery manifests.
• Provide excellent guest service during deliveries, including friendly interaction and timely responses to inquiries.
• Handle guest concerns or questions professionally and promptly or escalate them to the Delivery Manager as needed.
• Organize accurate delivery logs, including delivery times, order information, and any issues encountered during deliveries.
• Ensure all required paperwork, such as delivery receipts, is completed accurately and promptly and kept organized.
• Comply with all company policies and procedures, including dress code and vehicle use policies.
  Our Work Culture & Environment: We promote a work environment where Team Members thrive in a dynamic, fast-paced environment, bring curiosity and dedication to deliver remarkable service, and have a sense of humor to enjoy the journey. We create a work culture that is inclusive, team-focused, committed to Evermore’s core values—Easy on Purpose, Unexpected Delight, and Service Savvy—and fosters a culture built on TOGETHERNESS.
  At Evermore, your role isn’t just a job—it’s a chance to be part of something groundbreaking, a revolution in travel, and we need passionate individuals to help us bring this vision to life! We’re building a whole new class of hospitality in Orlando, so we’re looking for Team Members who thrive in a dynamic, fast-paced environment, bring curiosity and dedication to deliver remarkable service, and have a sense of humor to enjoy the journey. As an Evermore Team Member, you’ll be part of an inclusive, collaborative workplace where we are dedicated to setting a new standard for professionalism and fostering a culture of TOGETHERNESS. We offer our Team Members competitive pay, along with a range of benefits including FREE Life Insurance, FREE Short-Term Disability, FREE Long-Term Disability. Additionally, we provide affordable health benefits, including Medical, Dental, and Vision coverage for your dependents. Furthermore, we offer a 401K with employer match, a robust paid time off policy, parental and grandparent leave, as well as family and pet bereavement leave. We also have unique policies in support of our team and significant relationships in their lives.
  Are you ready to join the team that’s redefining how to vacation? Join us today! We can’t wait to meet you!

• Display proper telephone and digital greetings etiquette.