ADDITIONAL INFORMATION

Job Number25063168
Job CategorySales & Marketing
LocationHotel Paradox Autograph Collection, 611 Ocean Street, Santa Cruz, California, United States, 95060
ScheduleFull Time
Located Remotely?N
Position Type Management
Additional Information: This hotel is owned and operated by an independent franchisee, Pyramid Global Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
As a Group Sales Manager, you are responsible for representing the hotel in the development of market segment(s) and new customer relationships while maintaining existing relationships with assigned accounts while consistently striving to maximize revenue in rooms, public space, food and beverage and ancillary products and services.

In this role, you’ll have overall responsibility for transacting group customer inquiries and lead requests and achieving revenue and booking goals for their team. This includes but is not limited to the following:

• Represent the hotel in the development of market segment(s) and new customer relationships while maintaining existing relationships with assigned accounts while consistently striving to maximize revenue in rooms, public space, food and beverage and ancillary products and services.
• Actively up-sell each business opportunity to maximize revenue.
• Understand the overall market – competitors’ strengths and weaknesses, economic trends, supply and demand etc. and how to sell against them.
• Engage in outside sales activities to discuss business opportunities and entertain customers in local and assigned markets (percentage of travel dependent on specific market). Direct site visits for respective accounts and participates in tradeshows, industry and customer events.
• Conduct site inspections, familiarization trips and other related functions to develop potential group business visiting guest rooms, meeting space and banquet facilities, as well as other hotel facilities.
• Entertain all group contacts while on property and in the market place. Sales managers’ may be required to entertain outside of normal office hours.
• Communicate all developments in your specific marketplace to the DOS manager and generate promotional ideas as well as activities in your specific market.
• Ensure that business is turned over properly and in a timely fashion for quality service delivery.
• Respond in a timely manner to incoming group/catering opportunities that are within pre-defined parameters. Refer opportunities to appropriate sales associate if business is outside these parameters.
• Promote accountability to drive superior business results. Includes successful execution of Sales strategies and business processes.
• Initiate the preparation of proposals and/or contracts to advise prospective customers primarily of the hotel guest rooms, but also meeting space and/or banquet date, space and rate availability. Develop and quote prices for same.
• Execute and support the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Transfer accurate, complete, and timely information to the Events department in accordance with hotel and brand standards.
• Responsible for driving customer loyalty by delivering service excellence throughout each customer experience.
• Work collaboratively with other sales channels (e.g. on-property resources) to ensure sales efforts are coordinated, complementary and not duplicative.
• Extensive travel to all national markets based on the direction of the promotional plan.
• Attend weekly sales departmental meeting and other scheduled meetings to support business operations, e.g., tentative review, lost business review, group-pick up, etc.
• Maintain the highest ethical standards while representing Hotel Paradox.
• Maintain effective communication with all hotel departments.
• Maintain a thorough understanding of Hotel Paradox’s primary competitors and the marketing plan.
• Demonstrate commitment to making a conscientious effort to eliminate or reduce the risk of injury to our guests and associates, damage to our property or the property of others. Know the correct action to take in the event of an emergency, and demonstrate this knowledge by acting appropriately in the event of an emergency. Lead by example by ensuring that subordinate Associates receive the appropriate or required safety- and security-related training, and strictly enforce safety- and security-related procedures within the department.

The ideal candidate will possess the following:

• At least three (3) years, resort / hospitality experience
• At least two (2) years experience as a Sales Manager, preferred
• Associate’s or bachelor’s degree with an emphasis on Hotel Management, Business Administration, Marketing or Communications, preferred
• Preferably located at Northern California
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Multi-tasking skills
• Experience CI/TY, preferred
• Ability to travel 2-4 times per year

Salary plus benefits and bonus incentives.
The salary range for this position is $77,000 to $82,000 annually.
This company is an equal opportunity employer.
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The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand’s target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you

• Represent the hotel in the development of market segment(s) and new customer relationships while maintaining existing relationships with assigned accounts while consistently striving to maximize revenue in rooms, public space, food and beverage and ancillary products and services.
• Actively up-sell each business opportunity to maximize revenue.
• Understand the overall market – competitors’ strengths and weaknesses, economic trends, supply and demand etc. and how to sell against them.
• Engage in outside sales activities to discuss business opportunities and entertain customers in local and assigned markets (percentage of travel dependent on specific market). Direct site visits for respective accounts and participates in tradeshows, industry and customer events.
• Conduct site inspections, familiarization trips and other related functions to develop potential group business visiting guest rooms, meeting space and banquet facilities, as well as other hotel facilities.
• Entertain all group contacts while on property and in the market place. Sales managers’ may be required to entertain outside of normal office hours.
• Communicate all developments in your specific marketplace to the DOS manager and generate promotional ideas as well as activities in your specific market.
• Ensure that business is turned over properly and in a timely fashion for quality service delivery.
• Respond in a timely manner to incoming group/catering opportunities that are within pre-defined parameters. Refer opportunities to appropriate sales associate if business is outside these parameters.
• Promote accountability to drive superior business results. Includes successful execution of Sales strategies and business processes.
• Initiate the preparation of proposals and/or contracts to advise prospective customers primarily of the hotel guest rooms, but also meeting space and/or banquet date, space and rate availability. Develop and quote prices for same.
• Execute and support the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Transfer accurate, complete, and timely information to the Events department in accordance with hotel and brand standards.
• Responsible for driving customer loyalty by delivering service excellence throughout each customer experience.
• Work collaboratively with other sales channels (e.g. on-property resources) to ensure sales efforts are coordinated, complementary and not duplicative.
• Extensive travel to all national markets based on the direction of the promotional plan.
• Attend weekly sales departmental meeting and other scheduled meetings to support business operations, e.g., tentative review, lost business review, group-pick up, etc.
• Maintain the highest ethical standards while representing Hotel Paradox.
• Maintain effective communication with all hotel departments.
• Maintain a thorough understanding of Hotel Paradox’s primary competitors and the marketing plan.
• Demonstrate commitment to making a conscientious effort to eliminate or reduce the risk of injury to our guests and associates, damage to our property or the property of others. Know the correct action to take in the event of an emergency, and demonstrate this knowledge by acting appropriately in the event of an emergency. Lead by example by ensuring that subordinate Associates receive the appropriate or required safety- and security-related training, and strictly enforce safety- and security-related procedures within the department