We look for people who are passionate about service and have a hunger for learning new skills. We believe in the power of teamwork and the professional development of our team members. With our employees being our greatest assets, we are committed to providing competitive wages and benefits, the best training, a safe and enjoyable work environment along with many opportunities for advancement to ensure a very rewarding career. We take great pride in our dedicated and diverse team of employees.
All professionals at Salamander Collection live by our Vision, Brand Promise, and Core Values.
We specialize in the management of Four and Five Star luxury hotels, resorts and fine food establishments. If your outside interests include golf, tennis, spa, beach, water sports, equestrian, shopping or just relaxation, we have the employee discounts to match.
As the Front Office Manager at our luxury property in you will lead a team dedicated to delivering flawless guest experiences with refined service, discretion, and attention to detail. You will oversee all front office operations including reception, concierge, bell services, guest relations, and night audit, ensuring seamless coordination and exceptional standards aligned with Forbes Five-Star expectations.

GUEST EXPERIENCE & SERVICE EXCELLENCE

• Ensure personalized and anticipatory guest service at every touchpoint by proactively building relationships and connections with guests.
• Address guest concerns and resolve complaints with professionalism and discretion.
• Champion Forbes standards throughout the department.
• Empowers team members to deliver the ultimate guest experience.
• Owns and handles seamless delivery of guest requests, problems and complaints. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Maintains high visibility in public areas.
• Interacts with guests to obtain feedback on product quality and service levels.

QUALIFICATIONS:

• Education: Bachelor’s degree in hospitality management or related field preferred.
• Experience: Minimum 3–5 years of management experience in luxury hotel front office operations.
• Skills:
• Exceptional leadership and interpersonal communication
• Strong knowledge of PMS systems (e.g., Opera Cloud, SynXis)
• High level of discretion, professionalism, and guest empathy
• Proficiency in Microsoft Office Suite
• Multilingual abilities a plus
• Problem solver, quick on their feet
• Confident
• Resilient
• Guest centric mindset
• Proactively seeks to connect
• Ability to manage and motivate diverse team.

FINANCIAL & ADMINISTRATIVE DUTIES

• Develop and manage department budget, forecasts, and productivity goals.
• Review billing, folio accuracy, cash handling, and ensure adherence to audit and compliance standards.
• Maintain accurate records and generate reports for senior leadership.