POSITION SUMMARY:

It is the primary responsibility of the Dual Rate Dealer/Floor Supervisor to deal assigned games and oversee table game operations, ensuring game integrity, compliance, and exceptional guest service. The Dual Rate Dealer/Floor Supervisor works with and accepts general guidance and direction from the Casino Shift Manager, and/or the Director of Casino Operations.

MINIMUM REQUIREMENTS:

• High school diploma or equivalent.
• Two (2) years table games experience.
• Previous experience working in a similar resort setting.
• Must have knowledge of the following table games: Craps, Roulette, Blackjack.
• Excellence guest service.
• Basic knowledge of a computer.
• Ability to solve routine problems.
• Must be able to review and comprehend all necessary documentation.
• Ability to effectively communicate in both oral and written English.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Must be able to work in a casino environment with smoke, loud noises, and low lighting.
• Must be able to work various shifts and flexible hours, including holidays.
• Ability to move around work area effectively and efficiently.
• Must be able to stand and/or walk for extended periods of time.
• Must be able to review and comprehend all necessary documentation.
• Must be able to bend, squat, reach and twist as necessary.
• Must be able to move up to 25lbs.
  This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.
  Downtown Grand is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act. Downtown Grand will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current team members to discuss potential accommodations with the employer

• Continually monitor activity on all table games in assigned section; ensure that game integrity is upheld.
• Maintain a thorough understanding of the rules and procedures for each game offered in assigned section.
• Maintain a thorough understanding of all Dealer and Table Games Supervisor SOPs.
• Maintain a detailed knowledge of upcoming casino events.
• Monitor and continually train table games dealers; communicate with managers when progressive discipline is needed.
• Greet and interact with guests in a professional, welcoming and attentive manner.
• Ensure all laws, regulations, ICS and company/departmental policies are followed in assigned section.
• Work professionally with other departments including Security, Surveillance, Human Resources and Finance/Cage to efficiently and properly complete day to day tasks.
• Identify advantage play and cheating techniques in a timely fashion to preserve the integrity of our games.
• Maintain a working knowledge of other departmental SOPs that are applicable to our business (i.e., SOPs for creating players cards or issuing marketing comps).
• Rate players accurately including time played, average bet and win/loss.
• Track table inventory; ensure chips are accounted for.
• Continually communicate pertinent gaming and employee information to the Casino Shift Manager.
• Issue / Redeem markers to credit customers per ICS and SOPs.
• Maintain proper bankrolls on all games in assigned section through utilization of fill and credit processes.
• Issue comps per guidelines.
• Use good judgment when evaluating unique circumstances; make fair and appropriate decisions consistent with departmental policies, internal controls and gaming regulations.
• Accurate and efficient completion of day-to-day reports and special projects that may be assigned.
• Maintain equipment in assigned section; ensure that all items are in proper working order.
• Other duties as assigned.